Bedworld Recenzje 

I ordered a king size bed and mattress on the 25th of August. I received a phone call on Monday the 8th of September to say my delivery would be with me between 7am and 12pm on Sunday the 14th of September and I was the 3rd delivery of the day.
I waited all day for the delivery and it never arrived!

I sent an email Sunday evening, after trying the contact numbers available for
bedworld and not being able to get hold of anyone (which I expected as it was Sunday)
I tried again Monday morning and I spent my whole morning trying to get through. After 1 hour of being on the phone, someone eventually answered.
They told me the driver had broken down so he couldn't make the delivery. When I asked why he didn't call to let me know, I was told that he doesn't have numbers, so it would be up to head office to call but they weren't available because it was Sunday.
My delivery was rescheduled for Tuesday and when I asked if the delivery would definitely arrive on Tuesday, I was told that it would and that the driver would call me a half an hour before he arrived!! When I said but you just told me he doesn't have contact information for the customers and now you are saying he does. She said very quickly, yes well we are currently looking into why he didn't contact the customers.

My bed did arrive on Tuesday morning.
However I could not sleep on the new mattress. It was so hard and uncomfortable. I had the worst back pain from it. The mattress was described as medium tension online but it is definitely not medium, it's like sleeping on a hard floor!
I contacted bedworld by email first thing Wednesday morning to see what my options were. A lady called Mona replied to my email by lunchtime and asked for photos of the mattress. I sent on a reply with photos within an hour of receiving her email and I heard nothing until the following Monday!

I sent emails, I tried ringing many many times ( it's very hard to get anyone on the phone) with no joy. Customer Service is shocking and it'salmost impossible to get through to anyone!
When I received the reply Monday, Mona said that they would be taking 25% of the cost of the mattress plus another 39 euro for delivery of a new mattress.
I replied and said that I wanted a refund. I was not comfortable having to wait any longer for a new mattress from them and that my whole experience had been a disaster from the beginning.

A couple of hours passed and I had no reply, so I once again tried to call customer service. Again, after one hour of my time, someone eventually answered. I explained the whole situation and said that I wanted a refund. He basically blamed me and said that if I hadn't sent emails every single day and had just waited for a response I wouldn't be so agitated!!
He said that every time I sent an email, my query was being put to the back of the queue as that's how it works and that I need to give them 24 hours to reply.
I explained to him that I had in fact left 24 hours between emails but he just dismissed that!

They have acknowledged now that I want a refund (minus 25%) and told me that collection of my matress will be arranged and that I need to wait for a call IN THE NEAR FUTURE from the delivery team. So God only knows when the mattress will be picked up or when I will actually get the refund. I have asked when can I expect my refund but they are not capable of sending more than one email per day so I won't hold my breath for the response or I'd be dead before I get one! I also don't have the time or patience to try calling again.

So i wrote all of that, to say
AVOID AVOID AVOID, because it is honestly not worth the stress of dealing with this company and they honestly do not care about their customers.
It has been the worst experience ever. Never ever again will I order from here.

I ordered x2 ottoman single bed bundles, its said self assembly on product however on arrival the bases where all ready made and dis not fit up ly stairs. The delivery driver was very present and said he would take them back. I spoke with customer service who asked me to pick from x2 particular beds as they where fully flat pack. I emailed the bed I choose and since then I am having an awful time trying to get confirmation. No response to emails and then a girl I was emailing replied to me as if we have never been in communication. At such a loss and €850 out of pocket.

I was a bit hesitant about ordering as there is quite a few mixed reviews.
But I had no problems whatsoever.
I ordered a single Ottoman bed on the 21st of July and for a phonecall on the 30th of July to say the the bed would be with me the 6th of August.
On that morning I got a text from the delivery driver to say he was on the way.
The bed was delivered that lunchtime and the delivery driver Mo was very friendly and helpful.
The bed was double wrapped so it wasn't damaged or anything which was great.
My partner was able to assemble the bed with no problems and it's a great bed, I got it for my 3 year old.
The ottoman storage is easy to lift up and is a great storage compartment.
Delighted with the service and product.

I ordered a king sized mattress for my parents as they've had the same mattress for 20 years, this was in November 2024, it's now August 2025 and I've noticed a notable dent where my dad sleeps. I ran my hand over it and felt all the springs underneath. It hasn't lasted 9 months. I felt like I've made a huge mistake, that 20 year old mattress was way more comfortable.

If I could give zero stars, I would. I ordered a 4.6 double mattress and received a small double. When I contacted customer service, I was told I had to pay the return fee—even though it was completely their mistake. I even sent a picture showing the huge gap between the mattress and the bed frame, and still, the guy I spoke to was rude, dismissive, and insisted they sent the right size. No apology, no accountability—just arrogance.

On top of that, I had to wait two weeks for the collection and the mattress started to smell like damp after just 24 hours. Then I noticed black spots all over it. When I contacted them again, they blamed me and claimed it was sent clean, refusing to take responsibility. They said they “can’t do anything” unless I pay €120 for them to collect it!

Absolutely disgraceful service, low quality product, and zero care for customers. Save yourself the stress and stay far away from this company.

I had a very disappointing and frustrating experience with this mattress company. After finding the product unsuitable, I requested a refund only to be charged over €100 just to return it, which is outrageous. That’s more than a quarter of the mattress’s value!
The customer service was equally appalling. Every phone call felt like a battle unhelpful, rude, and dismissive. It genuinely felt like I was being scammed, not supported as a customer.
Avoid this company at all costs. There are far better, more honest alternatives out there who stand by their products and treat customers with respect.

I received my mattress on day 10 like was stated. A beautiful mattress may I add, so comfortable and sturdy. Zed, the delivery man brought it in to the house for me and even took the plastic off it for me. Very pleased with my order, will definitely purchase again from them.

If there was an option for no star I wouldn’t even have gave the one. This company is awful to deal with! We purchased kids bed back in February the bed has had so many problems as is not the quality advertised it has visible staples, screws, there was a burn mark in it when I recieved it. Raised this had bed replaced and the replacement bed supposedly ran through ‘health and safety’ steps to make sure it met all standards and this one recieved was worse than the first bed. There was chunks of fabric coming away from the bed, the bed was unfinished and had even more visible staples and screws. Customers service is awful to deal with and offered me €50 compensation and to keep the piece of rubbish bed I paid €500 for. Would not recommend anybody to ever purchase off this shambles of a company. I am not weeks waiting on the bed to be collected again.

Recently bought small double bed with storage and mattress, really disappointed first of all with delivery, angry gentleman,who didn't want to get bed inside just pass part through the door, but. The worse is quality of the actual bed, there is gap between 2 parts, dirty material around Bed it self. It's not worth it at all!!!

Bought a bed from bedworld I found it great for the price, assembled it myself didn't take me long, the headboard was damaged when it came they made arrangements straight away to get another one delivered to me, my son was happy so I'm happy thank you bedworld, there communication was great when I ordered the bed I picked the wrong colour sorted it out straight away for me and gave me the colour I wanted

Bought a standard double bed frame that was delivered to me. After assembling it, there was an 8cm gap on one side against the standard double mattress. After emailing them pictures of the issue, they replied that this gap is within their standards. Total madness! Don't waste your time with this company.

Rubbish, you buy a frame and mattress, and just after 1 year the mattress becomes unusable, but customer service will tell you that the warranty is only 1 year since the company is in the UK (they don't follow EU regulations)

I recently purchased a bed frame with a storage ottoman, and unfortunately, the experience has been quite disappointing. I wasn’t aware the bed would require full assembly upon arrival. There were eight legs to install, but the holes were not visible as the material was covering them, which made the process unnecessarily fiddly.

After that, the two bed bases had to be clipped together, followed by attaching the headboard. This was even more frustrating—although there were pre-drilled holes in the headboard, the fabric covered them as well, making them hard to locate. Worse still, the holes weren’t drilled in a straight line, which meant I had to hire a handyman to drill a new one just to get it attached properly.

Overall, the assembly took several days, which I hadn't anticipated, and the quality doesn’t reflect the premium price I paid. I’m very unhappy with both the product and the overall experience.

Just bought a single bed bundle including headboard and mattress with storage in base cost €430 and have to say we are very happy with the quality!😊 delivered within 10 days and my wife said the delivery man was lovely,
(Sounds a little to nice for my liking) 😍
Highly recommend bedworld if you want a quality bed with great price !!

We recently got a delivery of mattresses from Bedworld and are more than happy with the mattresses, both in terms of quality and price.

I had a delivery issue which I needed help with and Guppz went above and beyond to help resolve it. From my own personal experience, he was brilliant. Highly recommend, Thank you!

Waiting over a month for delivery of my double bed and trying to get through to the help desk means waiting for over 15 minutes, I was told my delivery was getting delivered on a Friday, arranged plans to be at home and never arrived

I would honestly give 0 stars if I could.
We had a terrible experience, bed and mattress were delivered around 8pm in the evening. The mattress was incorrect, the headboard holes did not line up with the bed. There was a damp/mould smell from the headboard. The mattress came with multiple small rips.
When I went to customer service they were not helpful, they wanted to charge me for an exchange, in the end they credited me €50 which was absolutely no good as we had to replace the mattress.
Definitely would not recommend, be careful with what you purchase.

Absolutely excellent experience from start to finish.Got a phone call to say exactly when our mattress would arrive. Prices are amazing. When the delivery arrived with Z he was so helpful and nice to deal with, would happily recommend to anyone

Hassle free experience from start to finish, even down to the communication between myself & bedworld.ie before bed was delievered as I had some doubts after reading some negative reviews online, but bedworld.ie helped me put those doubts to bed (literally). Delivery man Ali knows what hes doing for sure & everything was delivered to top notch standards. Thanks again Ali. Set up of the bed was easy. Love my bed & matress. Great value too for quality. Highly recommend 5⭐⭐⭐⭐⭐

I did a google search for a new mattress and saw the best prices at Bedworld. Ended up getting a Dbl Divan and mattress for €550! Fantastic quality and excellent delivery/assembly service by Mo. Truly, i was worried about the quality because the price was so low but it is excellent, high quality. The driver had old mattress taken away and new bed & mattress set up in less than 30 min! Just make sure you request old mattress take away and assembly when ordering. It was an incredible service, We are very pleased