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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Well the quality speaks for itself self I can’t say enough about that Their communications with are so helpful. Ok took 3 weeks to get to me but what would you expect for free postage was delivered... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had a great experience with Beds Divans the mattress arrived today by a very professional and nice bloke he delivered the mattress with care and helped my mum with it into the house. Very happy with... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

⭐️⭐️⭐️⭐️⭐️ Excellent service and a great experience from start to finish I recently purchased a bed from Beds Divans and I’m extremely happy with the overall experience. From placing my order t... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Stay away from this company there Con artist sell mattresses that don’t look like the picture poor Quality then try and take half of the money back. When you send back the Mattress staying it damage o... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z łóżkami
  2. również w kategorii:
  3. Producent mebli
  4. Sklep meblowy
  5. Sklep z materacami
  6. Sklep z meblami do sypialni
  7. Sklep z pościelami

Napisane przez firmę

BedsDivans is a UK-based mattress retailer committed to providing quality sleep products that combine comfort, support and value for money. We offer a carefully selected range of mattresses designed to meet a variety of comfort preferences, sleeping needs and budgets. Our collection includes pocket sprung, orthopaedic, memory foam and luxury pillow-top mattresses, available in a range of sizes to suit different bedroom requirements. Whether customers are looking for everyday comfort, enhanced support or a more luxurious sleeping experience, our aim is to help them find a mattress that suits their individual needs. At BedsDivans, we believe that quality sleep should be accessible without compromising on value. We focus on offering a diverse product selection, clear product information and a straightforward shopping experience, helping customers make informed decisions when choosing their mattress. We understand that purchasing a mattress online requires confidence in both the product and the service behind it. We therefore aim to provide transparent information about our products, delivery arrangements and customer policies, alongside support to help customers with any questions or concerns relating to their order. We offer free delivery across our eligible UK mainland delivery areas, with standard delivery typically taking 7–14 working days. Depending on the delivery location and courier arrangements, delivery may occasionally take up to 21 working days. Customers receive delivery confirmation directly from the courier once their order has been booked in. Our commitment is to provide customers with quality mattresses, competitive value and a professional service from the point of purchase through to delivery. We continually strive to improve our products, communication and overall customer experience. **BedsDivans – Quality Mattresses for Comfort, Support and Better Sleep.**


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(1879)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Terrible company

Terrible company. I opened a case on ebay and they contacted me and lied saying an issue would be issued if I closed the case and left them a review. They lied and said the goods were delivered when it was not. Do not order from this company

22 czerwca 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback. you order has been delivered and tracking shows delivered - we sent you tracking details on the case you opened, and you then closed the case as you had the evidence of the goods being delivered with images at your property.
TRACKING LINK - https://bedsdivans.co.uk/track-your-order
TRACKING NUMBER - BEDS7B267AD7224BC
POSTCODE - SL2 5YQ

Oceniono na 3 z 5

Lack of communication

I wasn’t provided with any delivery information until I chased it up myself at which point I was told I would be contacted 24hrs before delivery. They said they would send text confirmation and never did. Lack of communication.
Nice cheap bed though.

8 czerwca 2024
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback, we are sorry for the lack of communication, it seems like we had a duplicate order placed for you which we had to sort out before processing the order, your delivery was completed in 8 working days and delighted to hear your happy with the goods ! - Have a great day

Oceniono na 5 z 5

What a fabulous company for keeping me…

What a fabulous company for keeping me updated with my new bed... brilliant service from start to Finnish...the bed is great quality and very comfortable for my back .. would recommend anyone to buy from this company...

15 czerwca 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback !

Oceniono na 5 z 5

Excellent. Very pleased

Delivery was on time.
What an amazing product.
Very sturdy.
The best mattress EVER to come complete with the bed. Headboard easy to assemble.
I will buy from here again when my mattress is due an upgrade... I will be purchasing a full bed to match the single one I purchased.
Thank you so much.
I really can't say in words how amazing the bed and mattress actually is.

12 czerwca 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback !

Oceniono na 4 z 5

Reinforced Divan Bed

Bed delivered on 15 Jun 24. Should have been delivered 5-12 Jun 24. However, although delivery not as stated, absolutely delighted with the bed. Good quality for an excellent price. Delivery driver polite and helpful. Definitely buy again and recommend to others, but company maybe address delivery times on advert of bed

15 czerwca 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback !

Oceniono na 5 z 5

Divan bed

Quick delivery and a good decent bed at affordable price

5 czerwca 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback !

Oceniono na 5 z 5

Delivered on time and in excellent…

Delivered on time and in excellent condition
It was a pleasure doing business with Bedsdivans communication was first class and friendly
Would highly recommend Bedsdivans

10 czerwca 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback !

Oceniono na 4 z 5

The bed is good

The bed is good, my daughter is very happy.
But feet and clips where missing, so check prior letting the delivery driver leave.
Luckly the driver was really nice and came back to drop of some extras. Found out early enough before the driver was too far away.

25 maja 2024
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your email, we are glad to see this happen, should the driver have left and not been able to return, we would always ship out any missing parts the next day 1st class post - Thank you !

Oceniono na 1 z 5

Post delivery experience

The company called twice and requested me to change the trust pilot review from 1 star to 5 star for compensation because of their mistake for 3 weeks late delivery but even that they do not keep their word and make out to be its not their fault when i recieved the product in just under 4 weeks. Now their trying to turn it around on me that its my fault, somehow. Not surprised at all. If you have any doubt ask to listen to their telephone conversation with me which will clear this up as this was meant to be recorded conversation from the 4th May 2024. They dont care about their customers and theyll do or say anything for their benefit. Wont use them again.

4 maja 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your review, please contact us on info@bedsdivans.co.uk, where one of our aftersales team will be more than happy to assist you. - We can see you have not contacted us back, and you are misleading on your feedback, you contacted us to request partial refund - due to the fact you provided wrong contact details on your order, your request for a refund was denied as the goods were delivered after 48 hours of receiving the correct contact information.

Oceniono na 5 z 5

Excellent customer service

Excellent customer service. Bought a bed and headboard a few years ago... We lost the bolts when moving house and they sent replacements for free. The ones they sent were the wrong size (my fault for not explaining) and they sent the right ones for free again! Thanks!

29 maja 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback !

Oceniono na 4 z 5

Great service

Great service - However, I was promised a 5% refund on delivery, but it was never received.

3 maja 2024
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback!, we will of course investigate the issue reported and have an agent reach out to you in due course

Oceniono na 5 z 5

Fast delivery, good product!

Seemed like it would take a couple weeks to deliver but actually came within a week. Great service!

10 kwietnia 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback !

Oceniono na 5 z 5

Best of the best love my bed…

This bed is better was better what I expected it looks fantastic easy to put together the description was correct arrived on time and going to order another for second bedroom well impressed.

8 maja 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback !

Oceniono na 5 z 5

Quick delivery and good price

Quick delivery and good price. No instruction leaflet and spent a long time trying to find out where the U pieces went to join bed. You Tube were good but couldn’t find the splits down the side so didn’t bother, assumed weight of mattress would keep it ok. The feet were difficult for 3 but the handyman found pieces of wood inside the hole and managed to remove them

10 maja 2024
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback !

Oceniono na 1 z 5

Absolute scam artists

If I could give minus I would. Avoid at all costs. They made no contact for over a week even after I chased twice then got a blunt email advising delivery tomorrow 4-7pm. Arrived at 11.30am with nobody home and left the bed outside in the rain on my drive for all to see and take.
Offered me a refund but advised me that in order to process this I had to give positive feedback first on eBay as the ‘system wouldn’t let them move forward’. Stupidly I fell for this. Do not do the same. You will never see your money again. If my experience helps one person I’ll be happy.in response to your claims, the side of my house that is open to all that walk past is not a safe delivery space. The packaging was clearly not rain proof as it was ripped. None of your comments account for the missing screws and bedside drawer. You gave a 3 hour delivery window less than 24hours before it was due and then turned up almost 4 hours early. If you offer a delivery window and turn up early you cannot that early how on earth do you think you can charge £72 for another delivery when the customer has been trying to get a delivery date from you for almost a week with no luck because your communication is so poor. Your claim that if traffic is better than expected that may effect delivery is utter rubbish, if this is the case give a bigger window eg 7am - 7pm. You didn’t add tracking details until after I made my complaint to eBay either, making it impossible for me to know where the delivery was at any point. Just for reference eBay have all the messages I sent too and also the photos of the ‘weather proof packaging’ and the so called ‘safe place’ where the items were left.

3 maja 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your review, please contact us on info@bedsdivans.co.uk, where one of our aftersales team will be more than happy to assist you.

Oceniono na 5 z 5

Cannot fault the service

Cannot fault the service driver and passenger were brilliant polite helpful. The bed is lovely great quality came well wrapped, and free headboard 10/10
Highly Recommended also came a week early

3 maja 2024
Opinia niezależna
Logo BedsDivans

Odpowiedź od BedsDivans

Thank you for your feedback, we really appreciate it

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