Superb online purchase. Smooth process from fabric samples, to ordering to delivery and product quality is 10 out of 10. Ordered a 60 inch floor standing headboard with an end lift ottoman ( so much s... Zobacz więcej
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Wow, I received my bed today ans the whole service was incredible. They helped me via email almost instantly and arrived during the small delivery window they gave me. The had a question upon deli... Zobacz więcej
My order for a mattress from this company really stood out for me after I needed the order to be corrected and updated. Adam from Customer Services called and calmly, professionally put it all right.... Zobacz więcej
I had no problem with the ordering of the mattress. The van driver delivered on time. However, there was no information advice included to tell me whether the mattress can be turned over or should sim... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Dane kontaktowe
Wide Lane, LS27 9BL, Morley, Zjednoczone Królestwo
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,7
Doskonała
85 recenzji
Odpowiada na 100% z negatywnych recenzji
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Wow service and quality 5star
Wow, I received my bed today ans the whole service was incredible. They helped me via email almost instantly and arrived during the small delivery window they gave me. The had a question upon delivery and they were fantastic and called the office, dealing with it for me.
Now onto the bed.. The height, comfort and quality has really surprised me especially due to the low cost.
Thank you all so much for making the transition seemless for me.
21 kwietnia 2026
Opinia niezależna
Very helpful service on the phone
Very helpful service on the phone just need to wait and get my bed once I'm ready for it to be delivered
20 kwietnia 2026
Opinia niezależna
Excellent product and service
Excellent product and service. Delivery guys were very polite and helpful.
31 marca 2026
Thank you so much
Superb online purchase. Smooth process from fabric samples, to ordering to delivery and product quality is 10 out of 10. Ordered a 60 inch floor standing headboard with an end lift ottoman ( so much storage now ). Along with a 4000 pocket mattress. My sleep has never been this good. Will defenitely recommend and use again.
3 kwietnia 2026
Opinia niezależna
Best store excellent service
Ordered 3 mattress for the house from the first call to the delivery excellent been brilliant thank you online bed store
9 kwietnia 2026
Opinia niezależna
Excellent Customer Service
My order for a mattress from this company really stood out for me after I needed the order to be corrected and updated. Adam from Customer Services called and calmly, professionally put it all right.
I can't recommend this company highly enough for their staff.
15 kwietnia 2026
Opinia niezależna
Excellent communication throughout
Excellent communication throughout, they were able to cater delivery and excellent service :)
23 marca 2026
Customer service leaves a lot to be desired.
I had no problem with the ordering of the mattress. The van driver delivered on time. However, there was no information advice included to tell me whether the mattress can be turned over or should simply be spun around, so I rang the Company. I am pleased that the Company posted the information I needed. Thank you.
7 kwietnia 2026
Odpowiedź od Online Bed Store OBS
We’re glad to hear your order and delivery experience went smoothly, however we’re sorry to hear your frustration when trying to contact us.
To clarify, our phone system does not hang up on customers intentionally. If no agents are available at the time of calling, the system will advise accordingly due to high call volumes. This is not intended to be rude, but simply reflects availability at that moment.
We are also consistently available via email and respond to all enquiries within 24–48 hours.
In relation to your query about the mattress, this information is clearly outlined on the product description on our website. The mattress you purchased is double-sided and can be both rotated and flipped as part of its care.
If you do need any further clarification, we are always happy to assist.
We appreciate your feedback and will take this on board as we continue to improve our service.
— Team OBS
Ordered 10 days ago
Ordered 10 days ago: still awaiting delivery. This company don’t answer the’phone: they just end the call. I’m losing a day’s pay every time I have to wait in for delivery. Not impressed.
30 marca 2026
Odpowiedź od Online Bed Store OBS
We’re sorry to hear you feel this way, however we would like to clarify the situation.
It has currently been 5 working days since your order was placed, which is still well within our stated delivery timeframe of up to 10 working days.
Your items were manufactured and scanned into our courier partner’s network within just 3 working days of placing your order, which reflects the efficiency of our production process.
As you can appreciate, couriers are particularly busy during the Easter period, which can impact scheduling. However, they will be in contact with you directly before the end of the delivery window to arrange a suitable delivery date.
If you have attempted to call us over the bank holiday weekend, please note our phone lines were closed during this period due to increased demand. We have, however, responded to all emails during this time and have not received any email correspondence from you.
We also do not end calls intentionally, and we are always available during working hours to assist customers.
We kindly ask for your patience while your delivery is arranged within the agreed timeframe.
— Team OBS
***UPDATE*** 7/4/26 @ 6:11pm
We saw your review on 7/4/26 at 6:01pm and immediately contacted our courier for an update. They have now confirmed that your delivery is scheduled for this Friday.
To confirm, your delivery will have taken place within 8 working days of placing your order, which is within our stated timeframe.
They will be in touch with you directly, as expected, to confirm the details.
— Team OBS
Good product
Good product, delivered promptly and very polite and helpful delivery drivers.
31 marca 2026
Odpowiedź od Online Bed Store OBS
Thank you so much for your kind review, we really appreciate it! 😊
We’re glad to hear you’re happy with the product and that the delivery went smoothly. It’s great to know our drivers were polite and helpful too 🚚🙌
Thanks again for your support!
— Team OBS
How helpful both man where and carful…
How helpful both man where and carful not to bruise the wall and carful with pictures on my wall. Thank you guys.
Keep up with good work it get noticed at least I do .
31 marca 2026
Odpowiedź od Online Bed Store OBS
Thank you so much for your kind words, we really appreciate it! 😊
We’re so pleased to hear how careful and helpful the delivery team were, especially taking the time to protect your walls and belongings 👏🚚
We’ll be sure to pass your feedback on to them—comments like yours really do mean a lot and don’t go unnoticed 🙌
Thank you again for your support!
— Team OBS
Bed very sturdy
Bed very sturdy, small issue is the fitting together would be stronger with a bolt and nut rather than the metal u shape clasp. But it is a well put together. Both parts of the base and headboard. Delivery was second to none, reply good guys.
30 marca 2026
Odpowiedź od Online Bed Store OBS
Thank you so much for your feedback, we really appreciate it! 😊
We’re glad to hear you’re happy with how sturdy and well put together the bed is 🙌 Your comments regarding the fittings are also really valuable, and we’ll be sure to pass that on to our manufacturing team.
It’s great to hear the delivery team looked after you so well too 🚚👏
Thanks again for your support!
— Team OBS
Really good quality mattress 👌 and…
Really good quality mattress 👌 and good service and was kept up to date with delivery times etc and two phone calls from the driver as well . Would highly recommend to anyone.
30 marca 2026
Odpowiedź od Online Bed Store OBS
Thank you so much for your kind words, we really appreciate it! 😊
We’re so pleased to hear you’re happy with the quality of your mattress and the service you received, especially the delivery updates and communication from the driver 🚚
Thank you again for your recommendation—it means a lot to us! 🙌
— Team OBS
What an amazing company to deal with
What an amazing company to deal with. First, they rearrange their rapid delivery to avoid clashing with my hospital stay. Then, the two delivery drivers arrived well within the stated time and did a marvellous, friendly and thorough job of bringing in the new mattress and taking away the old one; and then the quality of the new mattress is fantastic and far above what was expected for the price. To everyone involved in this company and to the drivers too, a HUGE thank you and a strong recommendation to anyone looking to purchase from here.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Online Bed Store OBS
Thank you so much for such an amazing review, it truly means a lot to us! 😊
We’re really glad we could accommodate your delivery around your hospital stay and make the process as smooth as possible for you 🙌
It’s great to hear the delivery team looked after you so well and that you’re happy with the quality of your new mattress—especially exceeding expectations for the price 💯
We’ll be sure to pass your kind words on to the drivers and the rest of the team 🚚
Thank you again for your recommendation and support!
— Team OBS
Fantastic customer service & product
I had an emergency and needed to order a kingsize divan in 4 parts to fit upstairs in an old cottage, together with a zip & link mattress, and it needed to be delivered within 4 days before Easter. I tried a number of companies, all of whom were mildly sympathetic but uninvolved. However, Adam at OBS was absolutely wonderful, went a million extra miles to make it all happen and kept in touch right to the end to ensure everything worked. It did! The bed arrived on Good Friday afternoon and my guests the following day. I cannot recommend Adam and OBS highly enough, both for the quality of the product but, more than anything, for Adam’s truly excellent customer service and care.
3 kwietnia 2026
Odpowiedź od Online Bed Store OBS
Thank you so much for this amazing review, it genuinely means a lot to us! 😊
We’re so pleased we were able to help in a time-sensitive situation and get everything delivered in time for your guests 🙌 Timing around Easter can be challenging, so we’re especially glad it all came together perfectly.
Adam will be absolutely delighted to read this—he always goes the extra mile, and it’s great to see that recognised 👏
We’re also really happy to hear you’re pleased with the quality of the bed and mattress 🛏️
Thank you again for your kind words and recommendation—it’s truly appreciated!
— Team OBS
Excellent customer service
Excellent products and amazing customer service.
Had an issue with our order but Online Bed Store sorted it out quickly and easily with very speedy responses.
Thank you for the brilliant customer service & helping so quickly.
1 stycznia 2026
Opinia niezależna
Odpowiedź od Online Bed Store OBS
We’re sorry to see your review, however we would like to clarify a few points.
We respond to all customer enquiries—both email and phone—within 24–48 hours. We take customer service very seriously and do not ignore or avoid complaints under any circumstances.
We have checked our system thoroughly and cannot find any record of contact from you under the details provided. In order for us to assist and resolve any issue, we kindly ask that you provide evidence of your attempts to contact us (such as email confirmation or call details), or reach out again with your order number.
If this is the first time you are contacting us and leaving a 1-star review, we do feel this is unfair, as it does not give us the opportunity to resolve your concern. Reviews like this can also be misleading to future customers and may deter them from a highly competent bed manufacturer that prioritises customer satisfaction—whether that’s through the pricing we offer, the quality of our products, or the delivery partners we work with.
We are more than happy to look into this and resolve any genuine concerns promptly, but we cannot address issues that have not been raised with us directly.
Please contact us at support@onlinebedstore.co.uk so we can assist you further.
Team OBS
Great service
Great service, lovely bed, I would highly recommend this company. There was a slight issue with the bed and when I contacted them, they responded to me immediately, they even fitted the replacement part for me. Completely satisfied and would buy from them again.
21 marca 2026
Opinia niezależna
Odpowiedź od Online Bed Store OBS
Thank you so much for your kind review, we really appreciate it! 😊
We’re glad to hear you’re happy with your bed and the service you received. It’s great to know we were able to resolve the issue quickly and get everything sorted for you 🙌
Your satisfaction is our priority, so it’s fantastic to hear you’d buy from us again 💯
Thank you again for your recommendation!
— Team OBS
Amazing company
Amazing company! Their customer service is amazing, with great communication through WhatsApp and helped by sending me samples of fabrics before I purchased! Any issues and they were really quick to reply and help me out! The quality of the product is great. Really happy thank you so much
3 kwietnia 2026
Opinia niezależna
Odpowiedź od Online Bed Store OBS
Thank you so much for your amazing review, we really appreciate it! 😊
We’re so glad to hear you had a great experience with our customer service and found the WhatsApp support helpful 📱 It’s great that the fabric samples helped you make the right choice too 🙌
We’re also really pleased you’re happy with the quality of your product 💯
Thank you again for your support—it means a lot to us!
— Team OBS
I am very happy the orthopedic matters …
I am very happy the orthopedic matters many thanks
26 marca 2026
Odpowiedź od Online Bed Store OBS
Thank you so much for your kind feedback, we really appreciate it! 😊
We’re so pleased to hear you’re happy with your orthopaedic mattress and that it’s meeting your expectations 🙌
Many thanks again for your support!
— Team OBS
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