Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Fast, efficient and reliable service as usual from Beanmachines team. Consistency in service is the key ingredient… as well as the excellent Coffee beans. Thank you!
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Zobacz więcej
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Zobacz więcej
Informacje dotyczące firmy
O Beanmachines
Napisane przez firmę
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Dane kontaktowe
Zjednoczone Królestwo
- beanmachines.co.uk
4,3
Doskonała
224 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 37% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Mark Fraser was exceptional
Mark Fraser was exceptional,he serviced the machine with myself last year aswell as this year and he’s incredible and really informative. Service was quick and smooth and it was an overall really nice experience.
17 czerwca 2024
Opinia niezależna
Sean was amazing help
Sean was amazing help, gave great advice to for preventative measures and couldn’t be more helpful. Thank you Sean!
13 czerwca 2024
Opinia niezależna
Always great service
Always great service, second time having Sean onsite, very helpful.
12 czerwca 2024
Opinia niezależna
Very helpful and knowledgeable…
Very helpful and knowledgeable engineer. Prompt arrival and efficient. Happy to answer queries and give advice. Very happy to recommend
10 czerwca 2024
Opinia niezależna
Paul - Whitby Pavilion
After an initial delay, through no fault of his or indeed ours , Paul Singleton installed our machines today. He was professional, informative, patient, considerate and willing to understand where my staff were coming from. Sensitive to the environment he was in ( we had to offer some degree of service to our customers ) he was happy to 'work around' . Much appreciated. A great advert for your company.
22 maja 2024
Opinia niezależna
Sean was excellent
Sean was excellent. Excellent service, polite and good recommendations.
23 maja 2024
Opinia niezależna
Sean was friendly and very helpful. And polite
Sean was very helpful and polite. He was very thorough. And would recommend him
23 maja 2024
Opinia niezależna
Sean has given us brilliant service…
Sean has given us brilliant service while installing new machine ,
22 maja 2024
Opinia niezależna
Thank you to Sean brilliant Engineer and Demie Customer Services
Sean the engineer was amazing very professional very qualified and repaired the machine very quickly. Was great to have someone experienced to put it right. No question wasn't answered and trained me on some items I didn't know that would help the machine. Great Asset to Bean Machines keep up the good work Sean you are brilliant. And to Demie their Customers Services Lady thank you for listening to my needs and getting the engineer out so quickly. Without your help the machine would not have been repaired and there would have been a lot of unhappy staff. Thank you both for making my job easier today. Maria Nelsons Wimbledon
27 lutego 2024
Opinia niezależna
Very helpful with what we needed and…
Very helpful with what we needed and with the process
looking forward to getting our new machine
8 listopada 2023
Good price good staff
6 października 2023
A very simple and thorough experience
A very simple and thorough experience, from initial contact, to choosing the right machine for our needs - Scott was very knowledgeable and helpful, guiding us to the right option.
22 września 2023
Professional and delivered as agreed
10 sierpnia 2023
Efficient, Effective and Timely
The team member was professional, polite and efficient.
The job was dealt with swiftly and in a timely manner.
10 sierpnia 2023
The service engineer did an incredibly…
The service engineer did an incredibly thorough job whilst teaching our coffee makers too!
10 sierpnia 2023
Expensive, Hidden Charges
Expensive, very contractual, poor value for money on both the supply of the machine and coffee beans. Avoid this company, beware of additional costs at the end of the contract if you do sign up.
15 sierpnia 2023
Opinia niezależna
Odpowiedź od Beanmachines
Thank you for taking the time to share your feedback with us. I'm sorry to hear about your less than satisfactory experience with our company, and I'd like to address your concerns.
Regarding the contractual aspect of our services, we apologize if it has caused any inconvenience. Contracts are in place to outline the terms and conditions of the agreement, but we are continually working to make them more transparent and customer-friendly.
Your feedback has prompted us to review our communication and make sure that future customers are well-informed about any potential fees associated with the contract's conclusion.
If there is anything specific you would like to discuss or if you have any further concerns, please do not hesitate to reach out to our customer support team.
We take your feedback seriously and will use it to refine our services and make them more customer-centric.
Great service
22 lipca 2023
Opinia niezależna
Arrived when they said
Arrived when they said. Fixed the machine in minimal time and now it works perfect. Gave me some advice and simple tips on how to avoid problems in the future. I was entirely satisfied with the service I received.
28 czerwca 2023
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.