Customer service was first class unfortunately I had ordered the wrong size BBQ cover and Karl made the return and exchange painless. He kept me informed of the progress of the return and the delivery... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
BBQ Model Jupiter absolutely brilliant. Delivered on a pallet it was perfectly packed. Assembly and supporting instructions excellent. Such a pleasure to eventually switch on and go for our first BBQ.... Zobacz więcej
The item was delivered promptly in a sound sealed box. No damage was apparent on the box and all the items on the instruction sheet were contained therein. Altogether a good, responsive service. BBQ... Zobacz więcej
Amazing service, I hadn’t quiet put the bbq together correctly so I emailed what I had done wrong, they got back to me within an hour and had the manufacturer response within a couple of hours Could... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The BBQ Outlet sells Barbecues. Online retailer of Outback BBQs, premium covers and spare parts.
Dane kontaktowe
Unit 3 Maidenhead Ent Centre, Cordwallis Street, SL6 7BE, MAIDENHEAD, Zjednoczone Królestwo
- 08006344484
- orders@bbqoutlet.co.uk
- bbqoutlet.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
First off the BBQ itself is a great bit…
First off the BBQ itself is a great bit of kit, took me an hour plus to assemble on my own, would’ve been easier with two! Very pleased with it.
The only poor experience I had was it was delivered by a pallet service and had no idea when it was going to arrive, or what notice I’d be given, which reading the small print seemed like a disaster waiting to happen as if I wasn’t in I’d be charged again for delivery which wasn’t cheap.
Strongly worded email to their customer services led to a phone call from them the next morning, I have to say they were great and true to their word, received confirmation of delivery dates and a call from the driver when en route.
Very prompt delivery of our new bbq
Very prompt delivery of our new bbq. Also ordered a cover which did not arrive with the bbq.
This was quickly rectified once I contacted the company and the new cover was delivered a couple of days later.
Ordering online was easy
Ordering online was easy, the price was competitive, we were kept updated about delivery dates and times and the delivery was on time.
Very pleased with the whole experience
I bought the new Ranger Outback from…
I bought the new Ranger Outback from BBQOutlet and it came on a pallet just as they said and on time .
This is a upgrade from my worn out Outback Hunter which gave me years of outdoor cooking the Ranger looks the business as it’s ready to go and should do the same.
Great product and competitive price
Great product and competitive price. Communication could have been better on delivery details but otherwise good.
Great product!
Great company
Great company. Good communications, very well packaged bbq. I would highly recommend using this company.
Great service from the team at BBQ…
Great service from the team at BBQ Outlet, they went above and very of to get my bbq to me on time.
Thank you.
Excellent service and communication
Excellent service and communication. Great priced BBQ.
A good company to deal with
A good company to deal with. We had a few issues with the order but these were rectified and resolved very quickly.
You didn’t have the product and I had…
You didn’t have the product and I had to have a refund
Poor Experience
Poor experience, eventually rectified but only because they inadvertently sent me details of 11 other customers and knew I had them by the balls. Issues were due to poor comms about delivery scheduling, which I see is a theme. Check your orders carefully and look out for extortionate hidden missed delivery or return charges.
Outback barbecue
Great delivery and price Outback barbecue is very good. Be warned the barbecue comes in kit form. Mechanical assembly ability needed.
Website misleading about stock levels and dispatch schedule
Website implied item (Outback Jupiter 4 BBQ) was in stock and could be dispatched immediately. This was not the case. When I queried delivery schedule (they had failed to provide any useful information with my order confirmation), I was told they needed to get the item from Outback and that it would be about 3-4 days before I would receive it. I was given the option to cancel the order, no apology was given for misleading information.
Order cancelled, item not in stock despite saying it is on website.
I ordered a Meater thermometer on Saturday. The website said: Availabilty-immediate dispatch. Today, Monday I received an e Mail to say the item is out of stock and there is no information about when it will be available. Just looked in their website and it still says: Immediate dispatch. Very angry, feel I’ve been completely misled. Order cancelled, and reordered from a reputable honest supplier.

Odpowiedź od BBQOutlet.co.uk

Odpowiedź od BBQOutlet.co.uk
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