Customer service was first class unfortunately I had ordered the wrong size BBQ cover and Karl made the return and exchange painless. He kept me informed of the progress of the return and the delivery... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
BBQ Model Jupiter absolutely brilliant. Delivered on a pallet it was perfectly packed. Assembly and supporting instructions excellent. Such a pleasure to eventually switch on and go for our first BBQ.... Zobacz więcej
The item was delivered promptly in a sound sealed box. No damage was apparent on the box and all the items on the instruction sheet were contained therein. Altogether a good, responsive service. BBQ... Zobacz więcej
Amazing service, I hadn’t quiet put the bbq together correctly so I emailed what I had done wrong, they got back to me within an hour and had the manufacturer response within a couple of hours Could... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The BBQ Outlet sells Barbecues. Online retailer of Outback BBQs, premium covers and spare parts.
Dane kontaktowe
Unit 3 Maidenhead Ent Centre, Cordwallis Street, SL6 7BE, MAIDENHEAD, Zjednoczone Królestwo
- 08006344484
- orders@bbqoutlet.co.uk
- bbqoutlet.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
An excellent experience from start to…
An excellent experience from start to finish, would highly recommend.

Odpowiedź od BBQOutlet.co.uk
The service given to us by Jacob in the…
The service given to us by Jacob in the Kitchen Department was tremendous. We hope that the rest of our kitchen installation progresses in the same way.

Odpowiedź od BBQOutlet.co.uk
Excellent service!
Excellent service!! since i placed my pre order i was kept up to date with all stages of delivery (despite Suez Canal delay) up to the day it arrived on my doorstep... Great service.
Since that day i have been in contact regarding some points of usage that they have taken on to help me out... i would highly recommend to anyone to buy from the BBQ Outlet.
Good vendor, disappointing despatch
My old Ultar BBQ failed prematurely due to rusting, so I decided to get a replacement and did some research. Most places were out of stock, but BBQOutlet had some Outback Jupiter 4 burner BBQs available for "immediate despatch", so I raised an order online. I found the website relatively easy to use, with a few glitches, but a prompt order acknowledgement process. Their despatch handling procedures however left some doubt as to when the product would be delivered. If I was not in when the delivery was attempted I'd be charged additional delivery fees. In effect it was a "Wait In All Week" delivery commitment.
On enquiry I found the staff to be helpful and friendly, but not able to promptly advise a delivery date. The unit was delivered 8 days after the original order. I don't mind the duration, just disliked the uncertainty about when it would take place.

Odpowiedź od BBQOutlet.co.uk
Excellent Service and Communications From this Company.
Purchased an Outback Onyx Excel 2021 BBQ from this company. The BBQ has a much improved flame spreader than the older version so well worth the money. Delivery was 48hrs and free. The communications were excellent. Very helpful and friendly personal service. Highly recommended.

Odpowiedź od BBQOutlet.co.uk
We love the bbq but the knobs have…
We love the bbq but the knobs have broken after 6 uses and trying to find stock of replacements is hard
We have to use a screw driver to turn the knobs
Fantastic and quick service !
Fantastic and quick service, delightful and knowable staff to deal with also, a really impressive service.
Service on ordering and 'waiting for…
Service on ordering and 'waiting for stock' period was great.
Delivery info' was not so good, had email saying 'back in stock' and will be contacted shortly with courier info' - but goods arrived before any further info' received, apart from that small issue - pleased with service. Thanks
Good relatively inexpensive BBQ
We were aware when we ordered the bbq it wasn’t in stock. The communication to say when it would be etc was fine. Received it in good time after stock arrived. It’s a pretty good thing. Not very expensive and seems well made. A bit of a faff to put it together. But took my time and followed the instructions and came together well. Not managed to use it yet as it seems there’s a national shortage of 13kg patio gas bottles!
Bbq all good
Bbq all good. Delivery date poorly advised. Was a couple of days late then arrived earlier than advised. But no problem, all good.
Excellent product.
Excellent product.
Took around 2hrs to assemble and required 2persons.
Worked first time of starting with no issues.
Helpful service
Helpful service, was informed the moment the barbeque was in stock and it was promptly delivered. Would recommend for quality and service.

Odpowiedź od BBQOutlet.co.uk
Communication could be better , product fabulous!
The BBQ we ordered was out of stock and we found the communication rather lacking in regards to when we would receive it.
Eventually I chased it to receive a response with just a courier tracking map showing it was about an hour away, fortunately I was at home as we were not notified that it had been dispatched.
When it arrived I initially thought the cover had been forgotten but then found they’d opened the box and put it inside then taped it back up.
The Outback BBQ is fabulous and didn’t disappoint, took a while to put together but it’s quite sturdy once built. Looks small but the cooking area is plenty for a family of 4, I’d recommend this product.

Odpowiedź od BBQOutlet.co.uk
OUTBACK DUAL FUEL
OUTBACK DUAL FUEL
Not happy so far , was informed BBQ arriving on the Wednesday 23rd March on a pallet .It did not show having taken a days holiday to receive it .
Next day half the BQQ arrived in flat pack format , when chased again told that's unusual .i ordered a ready assembled BBq for immediate use , you need specialist tools to erect .
If i erect is the warranty voided .
Saturday 27th March , still no delivery , and very upset Grandson who was waiting for a Birthday BBQ
The Directors should step up a very poor show so far
Will provide an update if anything ever happens , be warned .

Odpowiedź od BBQOutlet.co.uk
Actual BBQ is very good but be careful…
Actual BBQ is very good but be careful if you are wanting to do anything else but grill food. Its still 6 months since i ordered and you are unable to get any accessories for the BBQ. If you do want to use it for other cooking methods you should maybe look for more of a mainstream brand.
Jupiter 6 burner BBQ
Jupiter 6 burner BBQ, good build quality and we love the pizza stone!
Had one issue with a break in the round grill replaced by return of post, the customer service with the staff via email has been just amazing. Highly recommend to buy from here. customer service in my opinion is everything and they cannot be faulted.
Poor quality burners
I emailed to draw their attention to the poor quality of the burners on my 18 month old barbecue. There was no response for 2 weeks so I emailed again and then got a reply which failed to address the matter, basically telling me that replacement burners were not in stock. How helpful was that?

Odpowiedź od BBQOutlet.co.uk
What an excellent service
What an excellent service, had a small problem phoned company up sent photos on Tuesday and a replacement arrived on Thursday, I had no problem getting through on the phone spoke to someone strait away, and the BBQ is great, i would certainly recommend this company you can't fault them ,
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







