BBQOutlet.co.uk Recenzje 

446
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Customer service was first class unfortunately I had ordered the wrong size BBQ cover and Karl made the return and exchange painless. He kept me informed of the progress of the return and the delivery... Zobacz więcej

Oceniono na 5 z 5

BBQ Model Jupiter absolutely brilliant. Delivered on a pallet it was perfectly packed. Assembly and supporting instructions excellent. Such a pleasure to eventually switch on and go for our first BBQ.... Zobacz więcej

Oceniono na 5 z 5

The item was delivered promptly in a sound sealed box. No damage was apparent on the box and all the items on the instruction sheet were contained therein. Altogether a good, responsive service. BBQ... Zobacz więcej

Oceniono na 5 z 5

Amazing service, I hadn’t quiet put the bbq together correctly so I emailed what I had done wrong, they got back to me within an hour and had the manufacturer response within a couple of hours Could... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z grillami

Napisane przez firmę

The BBQ Outlet sells Barbecues. Online retailer of Outback BBQs, premium covers and spare parts.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

446 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,9

Wszystkie recenzje

(446)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service!

Excellent service!! since i placed my pre order i was kept up to date with all stages of delivery (despite Suez Canal delay) up to the day it arrived on my doorstep... Great service.
Since that day i have been in contact regarding some points of usage that they have taken on to help me out... i would highly recommend to anyone to buy from the BBQ Outlet.

1 lipca 2021
Opinia niezależna
Oceniono na 4 z 5

Good vendor, disappointing despatch

My old Ultar BBQ failed prematurely due to rusting, so I decided to get a replacement and did some research. Most places were out of stock, but BBQOutlet had some Outback Jupiter 4 burner BBQs available for "immediate despatch", so I raised an order online. I found the website relatively easy to use, with a few glitches, but a prompt order acknowledgement process. Their despatch handling procedures however left some doubt as to when the product would be delivered. If I was not in when the delivery was attempted I'd be charged additional delivery fees. In effect it was a "Wait In All Week" delivery commitment.

On enquiry I found the staff to be helpful and friendly, but not able to promptly advise a delivery date. The unit was delivered 8 days after the original order. I don't mind the duration, just disliked the uncertainty about when it would take place.

24 czerwca 2021
Opinia niezależna
Logo BBQOutlet.co.uk

Odpowiedź od BBQOutlet.co.uk

Hi Charles, thank you for your feedback! We will take this into consideration and use the information to help improve our service and delivery time communication.

Oceniono na 5 z 5

Excellent Service and Communications From this Company.

Purchased an Outback Onyx Excel 2021 BBQ from this company. The BBQ has a much improved flame spreader than the older version so well worth the money. Delivery was 48hrs and free. The communications were excellent. Very helpful and friendly personal service. Highly recommended.

17 czerwca 2021
Opinia niezależna
Logo BBQOutlet.co.uk

Odpowiedź od BBQOutlet.co.uk

Thanks Alan! Friendly personal service, that's us!

Oceniono na 4 z 5

Service on ordering and 'waiting for…

Service on ordering and 'waiting for stock' period was great.
Delivery info' was not so good, had email saying 'back in stock' and will be contacted shortly with courier info' - but goods arrived before any further info' received, apart from that small issue - pleased with service. Thanks

20 kwietnia 2021
Oceniono na 4 z 5

Good relatively inexpensive BBQ

We were aware when we ordered the bbq it wasn’t in stock. The communication to say when it would be etc was fine. Received it in good time after stock arrived. It’s a pretty good thing. Not very expensive and seems well made. A bit of a faff to put it together. But took my time and followed the instructions and came together well. Not managed to use it yet as it seems there’s a national shortage of 13kg patio gas bottles!

19 kwietnia 2021
Oceniono na 4 z 5

Bbq all good

Bbq all good. Delivery date poorly advised. Was a couple of days late then arrived earlier than advised. But no problem, all good.

19 kwietnia 2021
Oceniono na 5 z 5

Helpful service

Helpful service, was informed the moment the barbeque was in stock and it was promptly delivered. Would recommend for quality and service.

12 kwietnia 2021
Logo BBQOutlet.co.uk

Odpowiedź od BBQOutlet.co.uk

Hi Kathryn

Thank you for your review.

We are happy you enjoyed shopping with us!

Best Regards
BBQOutlet.co.uk
Customer Service

Oceniono na 3 z 5

Communication could be better , product fabulous!

The BBQ we ordered was out of stock and we found the communication rather lacking in regards to when we would receive it.
Eventually I chased it to receive a response with just a courier tracking map showing it was about an hour away, fortunately I was at home as we were not notified that it had been dispatched.
When it arrived I initially thought the cover had been forgotten but then found they’d opened the box and put it inside then taped it back up.
The Outback BBQ is fabulous and didn’t disappoint, took a while to put together but it’s quite sturdy once built. Looks small but the cooking area is plenty for a family of 4, I’d recommend this product.

12 kwietnia 2021
Logo BBQOutlet.co.uk

Odpowiedź od BBQOutlet.co.uk

Hi Jacqui,

Thank you for your review.

Firstly, we are happy to hear you are happy with your fabulous BBQ!

We apologise for the lack of communication, we had experienced a problem with our email system at the beginning of this season and heard that some shipping notifications did not reach our customers. We have since fixed this problem and its down to feedback from customer like yourself who have helped ensure the service is improved for future customers.

Best Regards
BBQOutlet.co.uk
Customer Service

Oceniono na 1 z 5

OUTBACK DUAL FUEL

OUTBACK DUAL FUEL
Not happy so far , was informed BBQ arriving on the Wednesday 23rd March on a pallet .It did not show having taken a days holiday to receive it .
Next day half the BQQ arrived in flat pack format , when chased again told that's unusual .i ordered a ready assembled BBq for immediate use , you need specialist tools to erect .
If i erect is the warranty voided .
Saturday 27th March , still no delivery , and very upset Grandson who was waiting for a Birthday BBQ
The Directors should step up a very poor show so far
Will provide an update if anything ever happens , be warned .

27 marca 2021
Opinia niezależna
Logo BBQOutlet.co.uk

Odpowiedź od BBQOutlet.co.uk

Hi Frank,

Thank you for your review.

We have tried contacting you through TrustPilot but had no response.

We would like to speak to you regarding your order to ensure we gather the full details. We have no details apart from Frank at the moment in time.

We will await a response and will aim to provide you with a satisfactory solution to the problems.

Best Regards
BBQOutlet.co.uk
Customer Service

Oceniono na 3 z 5

Actual BBQ is very good but be careful…

Actual BBQ is very good but be careful if you are wanting to do anything else but grill food. Its still 6 months since i ordered and you are unable to get any accessories for the BBQ. If you do want to use it for other cooking methods you should maybe look for more of a mainstream brand.

28 listopada 2020
Opinia niezależna
Oceniono na 5 z 5

Jupiter 6 burner BBQ

Jupiter 6 burner BBQ, good build quality and we love the pizza stone!
Had one issue with a break in the round grill replaced by return of post, the customer service with the staff via email has been just amazing. Highly recommend to buy from here. customer service in my opinion is everything and they cannot be faulted.

27 sierpnia 2020
Opinia niezależna
Oceniono na 1 z 5

Poor quality burners

I emailed to draw their attention to the poor quality of the burners on my 18 month old barbecue. There was no response for 2 weeks so I emailed again and then got a reply which failed to address the matter, basically telling me that replacement burners were not in stock. How helpful was that?

17 sierpnia 2020
Opinia niezależna
Logo BBQOutlet.co.uk

Odpowiedź od BBQOutlet.co.uk

Hi,

We are an independent shop, not the manufacturer, i don't think this review is for us?

Can you confirm the email address you used? We respond to emails within an hour (during working hours) so it certainly sounds like another company.

Thanks again.

Oceniono na 5 z 5

What an excellent service

What an excellent service, had a small problem phoned company up sent photos on Tuesday and a replacement arrived on Thursday, I had no problem getting through on the phone spoke to someone strait away, and the BBQ is great, i would certainly recommend this company you can't fault them ,

16 lipca 2020
Opinia niezależna

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