Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Food is amazing. Little mistake on my side on the order Stephanie from customer service was straight on it and everything was sorted within 2 hours. Really recommend Thanks

Oceniono na 3 z 5

Having previously bought a Tabladillo suckling pig joint from Costco which was fabulous I found Basco who seemed to sell the range. I bought the 2.2kg boneless loin/belly. Delivery was quick and excel... Zobacz więcej

Oceniono na 5 z 5

I've been ordering from Basco for some years now, with a variety of produce from whole suckling pigs to morcilla, wine and, most recently kokotxas (which I have wanted to try again since having it... Zobacz więcej

Oceniono na 5 z 5

Great experience, purchased of Basco a few times now. Having a Spanish fiancé made me look initially and of course loving the food. The steaks, chistora, peppers and jamon are the best. Worth every pe... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z dojrzewającą szynką
  2. również w kategorii:
  3. Dystrybutor i importer win
  4. Hurtownia alkoholi
  5. Hurtownia owoców morza
  6. Sklep z wędlinami

Informacje przekazane przez różne źródła zewnętrzne

Wetherby, UK based importer of gourmet food and drink from Spain. Supplying trade and retail customers with our fantastic produce.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

248 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 10% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(248)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 102

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 3 z 5

Misleading information about next day delivery

Edited after reply: realising that the delivery would not arrive that day was frustrating but I appreciate their customer service was sympathetic and tried to provide the best possible experience and solution given the circumstances. They reacted quick. I raise my rating to reflect that but unfortunately I cannot score them higher as the unintentional misleading info put me under a lot of pressure to find alternatives for my event.

I ordered from Bascofinefoods as I had good experience in the past and paid the Priority as it is mentioned at their webpage that is next day delivery except weekends and bank-holiday. I was expecting the shipping to arrive on Monday (normal working day) but I have been told that would not be possible. I am supposedly getting a refund but now I have few hours to come up with an alternative for my evening event. Really disappointed on how they let me down; I had good experience with them in the past.

30 września 2024
Opinia niezależna
Logo Basco

Odpowiedź od Basco

Thank you for taking your time to leave this review. We apologise for any miscommunication regarding our delivery days.

Outside of Christmas or dispatch days are Monday through Friday for delivery next day, this is for both standard and priority deliveries. This means no deliveries will take place on a Sunday or Monday. We do this to ensure orders spent no more than 24 hours in the delivery network.

If you ever need anymore clarification on this, please do not hesitate to get in touch with us at info@bascofinefoods.com.

Kind Regards,

Oceniono na 5 z 5

excellent quality salt cod

Prompt service. Excellent packaging and fabulous quality. Have been searching for a long time to find a good quality salt cod for my husband Have finally found it. This is the best by far.

16 września 2024
Opinia niezależna
Logo Basco

Odpowiedź od Basco

Thank you for taking the time to leave this review. We hope to see another order from you soon!

Kind Regards,
Basco

Oceniono na 5 z 5

Recently ordered several items from…

Recently ordered several items from Basco. I would totally recommend the Food & condiments as they are Fresh, Extremely good quality & sent well packaged (Numerous Freeze Bags to ensure Freshness & Quality) & delivered super quick.

Authentically Spanish & with little effort & preparation guidelines from Basco, you can easily create top quality & authentically Spanish Tapas. 100% from me & I will be ordering regularly.

6 września 2024
Opinia niezależna
Oceniono na 5 z 5

Basco is fabulous

We order regularly from Basco. The Fillets, wine, cheese and tapas/nibbles are great and the orders arrive in a day or two.

23 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Great service

Great to be able to buy my favourite gin in the UK!
Order arrived quickly and very well packaged.
Can imagine I am back in Menorca whilst drinking the gin!

19 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Perfection.

The entire order from start to finish was flawless. Fantastic service and prompt delivery. The food products ordered were of a very high standard and did not disappoint.
My order arrived on the scheduled date and was packaged well. 10/10

9 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Meator probe plus 2

Meator probe plus 2
Bought a meator probe that was faulty, tried to go through meator with no result! Miles from Basco calls me up personally to get the issue resolved, also made sure after new product was delivered i was also satisfied. Absolutley fantastic customer service, will recommend Basco to everyone

4 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Every order from this company has been

Every order from this company has been. EXCEPTIONAL! The food is outstanding and the service is simply second to none! I never go anywhere else! The staff are always most helpful and the website is so easy to navigate!

17 lipca 2024
Opinia niezależna
Oceniono na 2 z 5

Poor customer service & underweight goods

I’ve ordered from Basco several times & been pleased with the quality of the goods but their customer service is poor. If something goes wrong, they are not prepared to properly resolve. My last order had 2 expensive joints of beef that were materially underweight. The order also went to the wrong address which we had to track down & spent 2 hours driving to retrieve. The address details were pre populated by their system and were correct in terms of the street address & village name. What I didn’t spot is that the postcode was wrong but as there is only one village in the UK with this name, I had no reason to check the postcode. Apparently it’s my fault as they are not liable for their system error as per their T&Cs! Mistakes happen but it’s how they are resolved that counts. Will not use them again.

22 czerwca 2024
Opinia niezależna
Logo Basco

Odpowiedź od Basco

We appreciate you taking the time to leave this review.

We do on every occasion try to find the most appropriate resolution to any issue. In regards to delivery addresses, Basco do not retain or input any part of a delivery address for any orders placed online.

We are of course sympathetic to errors made with delivery address at check out and we do try and limit these errors by sending an order confirmation and an email notification of dispatch.

We will always do what we can to help resolve situations such as this, however once an order has left our warehouse we are extremely limited to what we can action. One this occasion we are sorry that our gesture of good will was not satisfactory but we do hope you revisit our online shop in the future.

Kind Regards,
Naomi Patrick
Office and Sales Manager

Oceniono na 5 z 5

Prompt reliable

Prompt reliable, excellent quality and delightful to deal with

2 maja 2024
Opinia niezależna
Logo Basco

Odpowiedź od Basco

Hi Fiona,

Thank you for your kind review! We hope you continue to love our products.

Kind Regards,

Oceniono na 5 z 5

I have been using Basco for a couple of…

I have been using Basco for a couple of years now and they never fail,I must mention Jo who is always on hand to advise about products and help Jo has a vast knowledge of all the fabulous Spanish products that they sell and she is so helpful and is who i always try to deal with when i call them for advice, the rest of the team are also great.
If you are looking for the finest Spanish ingredients look no further than Basco they are brilliant its all gourmet and delicious the best of Spain on your plate and sure to impress if you are doing a Spanish themed dinner
All the Tapas ingredients such as the iberico ham, the chorizo, Manchego , olives black pudding etc incredible , the anchovies etc stunning the Caribinero prawns are absolutely unreal good and i promise if you have never tried one you should , the suckling pig is amazing and so easy to cook and get juicy meat with crackling thats like glass and divine ,the salt cod croquettes wow, the cooking chorizo is brilliant the wines sherrys pedro ximenez all of it is amazing, i am ordering the lamb soon for a dinner and im sure that will be just as good.
I could carry on listing all the great produce they supply but honestly its all fantastic and all delivered on time packaged and chilled.
I love the way the Spanish eat the quality and it’s so good to find basco and Jo they bring the best of Spain to your doorstep and are great to deal with.
Looking forward to many years of dealing with them.

9 czerwca 2024
Opinia niezależna
Logo Basco

Odpowiedź od Basco

Hi Jeremy,

Thank you so much for the time you have taken to leave this review, it has been wonderful to receive and share amongst the whole team at Basco. As ever, we hope you continue to love the things Basco do!

Kind Regards,
Naomi Patrick

Oceniono na 3 z 5

Disappointing customer service.

Had a good experirience the first time I ordered 5kgs of Iberico pork.
Recommended to 2 different friends of mine and they order 5kgs each too.
I have never received the referral discounts from Basco, even after calling them and emailing several times about it. I'm not ordering from this company anymore.

1 kwietnia 2024
Opinia niezależna
Logo Basco

Odpowiedź od Basco

Thank you for taking the time to leave this review.

We are sorry to hear that you have not received your amigos discount code as advertised or received a response from our customer service team.

If you would like to contact us at info@bascofinefoods.com, I will be able to look into it personally for you and find an appropriate resolution.

Thank you,
Naomi Patrick
Office and Sales Manager

Oceniono na 5 z 5

Great Dessert alternatives.

Great service from the guys at Basco. We enjoyed both the burnt manchego cheesecake and tarta de Santiago almond cake. Great dessert alternatives for special occasions. The cheesecake was wonderful and kept in the fridge for a week.

1 stycznia 2024
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej