Clear communication throughout the process. Vehicle was delivered very quickly as I was informed it would be. Charlie & Treena answered any questions I had very quickly & Josie resolved a minor issue... Zobacz więcej
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We had a great experience with Balgores Leasing from start to finish. Treena and Steve were both fantastic to deal with. They were friendly, helpful and kept us informed throughout the whole process... Zobacz więcej
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I have used Balgores twice now. Everyone I have spoken to within the company, from initial chat with Mark, then Katie and then Treena, have been professional, approachable, and very patient. Answering... Zobacz więcej
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Everyone I spoke with at Balgores have been amazing, very friendly and clear - made this whole process a pleasure.
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Informacje dotyczące firmy
Napisane przez firmę
Balgores Leasing Ltd was established in 1990 and has developed into one of the most successful contract hire brokers in the UK working closely with ALD Automotive, Alphabet, Arval, Novuna, Lex Autolease and Leaseplan, Santander & RCI. We are able to supply and manage any make of car or commercial vehicle. Relationships have been forged with all major motor manufacturers ensuring our customers benefit from the very competitive buying terms negotiated.
Dane kontaktowe
1 Bryant Avenue, Gallows Corner, Romford, RM3 0AP, Essex, Zjednoczone Królestwo
- 01708 384451
- info@balgores.co.uk
- balgores.co.uk
4,9
Doskonała
867 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The ‘do it yourself’ of leasing!
Overall, a disappointing experience with Balgores. I ended up being very stressed by the whole process and had to actively chase up so much of the transaction myself. The vehicle I requested was not what was delivered - the spec was very different. When I questioned this with Balgores, I ended up with a typical ‘car salesman’ experience! Their solution - ‘do it yourself’ and if not, ‘contact the Financial Ombusdman if you’re not happy!’ There was no desire to demonstrate service recovery or interest in resolving my issues professionally. In the end, it has cost me to create the car that I anticipated arriving. Not the experience I signed up for.
21 maja 2026
Opinia niezależna
Odpowiedź od Balgores Leasing
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you feel disappointed with your experience, as this is never the outcome we aim to achieve.
We would, however, like to clarify a few points. When you first contacted us, you were looking for the same specification as your friend's vehicle. Unfortunately, that offer had expired and was no longer available. We therefore offered you an alternative vehicle at a lower monthly cost, making it clear that it was a different specification and did not include the same features. You then proceeded to order this vehicle.
Before delivery, you asked whether the supplying dealership could paint the wheels. We explained that this was not something they were able to do, at this point we offered you the opportunity to cancel your order, without charge. You chose to continue with the order and take delivery of the vehicle. We explained that you wouldn't be breaching the lease agreement if you wanted to the have the wheels painted and windows tinted after delivery.
Following delivery of the vehicle you made a formal complaint that the vehicle did not have all the options you were expecting it to have. When addressing such a complaint we have to inform you that if you are unhappy with our response you have the option of referring the matter to the Financial Ombudsman Service.
While we appreciate your disappointment, we believe we were transparent throughout the process regarding the vehicle specification, the available options, and the choices available to you.
Great company to do business with
9 czerwca 2026
Odpowiedź od Balgores Leasing
Thank you for the business!
Really easy process
Really easy process. Friendly staff who provide quick info & followed up after delivery to make sure everything was ok
3 czerwca 2026
Odpowiedź od Balgores Leasing
Thank you for the business!
Very smooth process
Very smooth process. Staff are great. Car arrived on time and clear communication throughout. Thanks very much! Very pleased.
26 maja 2026
Odpowiedź od Balgores Leasing
Thank you for the business!
seemless
seemless
apart from the provider changing the vehicle reg without warning after insurance, tracking and other bits all sorted
thank you
18 maja 2026
Odpowiedź od Balgores Leasing
Thank you for your feedback. We’re pleased the process was seamless overall, though we completely understand the frustration caused by the vehicle reg change after everything had already been arranged. We appreciate your patience and support.
First time leasing a car
First time leasing a car and it couldn't have been more smooth dealing with Balgores. The service from Steve and Treena was exceptional, and in 2 years, I will definitely be using them again when my lease expires. Highly recommend.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od Balgores Leasing
Thank you for your lovely feedback! We’re so pleased your first leasing experience was such a smooth one. Steve and Treena will be delighted to hear your kind words, and we look forward to helping you again in 2 years’ time!
Had a fab experience with Balgores…
Had a fab experience with Balgores leasing. Communicated well but didn’t bombard me. Would use again.
11 maja 2026
Odpowiedź od Balgores Leasing
Thank you for the business!
Balgores leasing made it very simple…
Balgores leasing made it very simple and easy for us to quote and order. Andy and all the team are very friendly and helpful.
16 kwietnia 2026
Odpowiedź od Balgores Leasing
Thank you for the business!
Very helpful and fast service
15 kwietnia 2026
Odpowiedź od Balgores Leasing
Thank you for the business!
Hyundai kona
Amazing service from start too finish.very Swift comunication and great price.thanks too callum and kayliegh for making it a great experience
9 kwietnia 2026
Odpowiedź od Balgores Leasing
Thank you for the business!
Excellent Service - as always !
I always use Balgores for my new cars - they have a brilliant, friendly team. I've just taken delivery of my new car and I'm over the moon.
1 kwietnia 2026
Odpowiedź od Balgores Leasing
Thank you for your continued support! We’re pleased to hear you’re over the moon with your new car—enjoy every mile!
I was recommended Balgores leasing from…
I was recommended Balgores leasing from a friend. Contacted Charlie and told him what car I was looking for as they didn’t have it in stock but they found me one! I am Loving my new Cupra Tavascan vz1.
As this is my first lease car there was a lot of questions and they were always there when I called or emailed.
Happy with the service and I would recommend for sure.
24 marca 2026
Odpowiedź od Balgores Leasing
Thank you for the great feedback! We’re so glad Charlie could find the perfect car for you and support you through your first leasing experience. Enjoy your new Cupra Tavascan!
Brilliant customer service from start…
Brilliant customer service from start to finish. Lots of options and will match or better anyone. Been with Balgores over 20 years now and always a smooth transition from old to new vehicles.
23 marca 2026
Odpowiedź od Balgores Leasing
Thank you for your loyalty and kind words! We’re delighted you’ve enjoyed such a smooth experience with us over the past 20 years. We truly appreciate your continued support!
Fantastic service
Fantastic service by all involved with my purchase from start to finish
19 marca 2026
Odpowiedź od Balgores Leasing
Thank you for the business!
This has been my 4th consecutive lease…
This has been my 4th consecutive lease with Balgores. Quick to respond or re-direct where necessary and always friendly, no pressure or hard sell.
I'm loving my latest lease! Thank you Mark, speak again in 3yrs time!
13 marca 2026
Odpowiedź od Balgores Leasing
Thanks so much for your kind words! We're glad to hear you're enjoying your latest lease and that the experience has remained smooth and supportive. I’ll be sure to pass your feedback on to Mark as well. Thank you for the business!
A really professional company
A really professional company, every step from start to finish absolutely seamless.
2 marca 2026
Odpowiedź od Balgores Leasing
Thank you for the business!
Odpowiedź od Balgores Leasing
Thank you for the business!
Made the process of leasing the car…
Made the process of leasing the car quite straightforward.
4 lutego 2026
Odpowiedź od Balgores Leasing
Thank you for the business!
Odpowiedź od Balgores Leasing
Thank you for the business!
Fantastic service
Fantastic service, all the staff were very informative and approachable, the whole process was painless and I had my new car within the month!
First time leasing but based on this experience, likely won't be my last!
6 stycznia 2026
Odpowiedź od Balgores Leasing
Thank you for your kind words! We’re please your first leasing experience was smooth and enjoyable, and we look forward to helping you again in the future.
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