Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Zobacz więcej
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Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... Zobacz więcej
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I've tried a lot of specialty coffee over the years, but Balance Coffee is THE ONE. The beans are consistently fresh, smooth, and never have that harsh bitterness you get with a lot of supermarket cof... Zobacz więcej
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Really good company. Coffee is clean and tastes very smooth for your morning fix without being too heavy. And the special mushroom blends or elixirs are excellent additions to your morning coffee. The... Zobacz więcej
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At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.
Fresh healthy coffee, delivered with zero risk
Balance Coffee, 167-169 Great Portland Street, W1W 5PF, London, Zjednoczone Królestwo
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent products and great customer service! Very responsive and get back to you quickly

Odpowiedź od Balance Coffee
I literally can’t get enough of this coffee, it tastes amazing and it’s packed with antioxidants and polyphenols for health benefits.
My favourite is Stability blend and Rotate espresso ☕️

Odpowiedź od Balance Coffee
Delicious coffee, great customer service
On my second order now and the coffee genuinely is excellent. I ordered the Single Origin Bundle and it's been a treat to brew at home.
What's stood out even more is the customer service. Mark took the time to walk me through brewing tips tailored to my exact setup, and when I came back weeks later with more questions about equipment, he was just as helpful. A small business that actually responds like that is rare.
Overall, great product and a team that genuinely cares. Happy to keep ordering.

Odpowiedź od Balance Coffee
I am thoroughly enjoying Balance coffee, it’s by far the best coffee I have ever tasted and to know its mould free, mycotoxin free and packed with antioxidants and polyphenols is a game changer.
I love the Stability blend, Dark Fire, Rotate espresso and Limited Edition.
Life long customer now and their customer service is brilliant.

Odpowiedź od Balance Coffee
The coffee is fine. But the customer service is lower than low. I do not wish to anyone to deal with them.
First, on they page they offer 15% discount for firs order. I ordered, but they did not give me the discount, but complementary coffee and mushroom elixirs.
Second, my order supposed to arrive
on Monday, did not. Arrived on
Tuesday, but not my order, instead of
3 bags of 1kg and complimentary
gold roast, I got 3 bags of 250g
coffee and complimentary darkfire.
I wrote them, no answer, called them no answer.
I opened bag of complimentary darkfire, as I needed coffee, the order was late 1 day already.
Got answer another day, to send again all details to another email.
I did. Mark told me to return that order and they will send my one.
I wrote that I opened 1 bag of complimentary darkfire and offered to pay for it, if I have to.
I returned that wrong delivery.
I was asked to return my complimentary gold roast, for darkfire, that I opened.
I said no, I keep my original order, not going to do once more all the hustle of return process.
But Mark insisted that return it, because it cost less to him.
I had so much stress and spent so much time, to fix their mistake.
And still mot done.
James, you need professionals and responsible humans, that do not ask customers to fix their mistakes.
One of the worst shopping experience I had.

Odpowiedź od Balance Coffee
Thank you Balance for responding swiftly following me posting here to resolve things with me. Very much appreciated!
I'll copy here the email i sent them 2 weeks ago with no reply. My first question - your social media and web search returns suggest that your coffee is certified organically grown. I can't see any evidence of authentication that this is the case. Is this coffee produced by certified organic growers?

Odpowiedź od Balance Coffee
Great tasting coffee and great service

Odpowiedź od Balance Coffee
I recently experienced a communication problem with Balance concerning a previous order which caused a level of frustration on my part however, Mark worked hard establishing what the issue was and dealt with this in a professional manner. Balance is my sole coffee provider so I want them to do well and stay in business. All is well now.

Odpowiedź od Balance Coffee
Balance Coffee offers a refreshing approach to coffee, focusing on quality, health, and sustainability. Their beans are organically sourced and tested to be free from pesticides, mycotoxins, and heavy metals, which sets them apart from many conventional coffee brands.
The taste is smooth and well-balanced, with a clean finish that reflects the care taken in sourcing and roasting. Beyond flavor, what stands out is the brand’s commitment to transparency and wellness—appealing to those who want their daily coffee without unwanted chemicals.
Overall, the coffee I have tried so far from Balance Coffee is smooth with a lot of texture and clarity. Very happy.

Odpowiedź od Balance Coffee
Good service !
I like what they do. Testing, organic, sourcing the best coffee.
Coffee smells very fresh when you open it.
Tastes lovely very smooth . I like the fact that it’s 100% Arabica coffee so it contains less caffeine than some commercial blended coffee like I have been using before.
I ordered the Dark fire energy.
It’s very nice, balanced ,rounded no bitterness, the more I drink it the more I like it!

Odpowiedź od Balance Coffee
An excellent responsive service from Balance Coffee and an issue with an order was very quickly resolved. Wonderful coffee too!

Odpowiedź od Balance Coffee

Odpowiedź od Balance Coffee
I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc
Marks response was full and detailed. Turns out balance coffee ticks all my boxes. Over and above all others. Wonderful and highly recommended

Odpowiedź od Balance Coffee

Odpowiedź od Balance Coffee
Coffee is awesome, staff super helpful, accommodating and kind.

Odpowiedź od Balance Coffee
Delicious coffee, above all healthy and pesticide-free. I drink several cups a day and feel great. They say coffee raises blood pressure, but this coffee doesn't raise it at all. I've had my blood pressure checked and everything is normal. I recommend this coffee because it's excellent.

Odpowiedź od Balance Coffee
At first i thought its a bit expensive, but i never tried specialty coffee before. However, ehen i had my first sip of coffee i was pleasantly surprised with the taste, and to be completely honest, i was wired. Ive never felt such energy from just one cup of cofee before in my life, it really is a change from your average supermarket coffee. 10/10 definetely worth the money.

Odpowiedź od Balance Coffee
It's a personal business, there are real people on the other side talking to you if you have queries. I think this is very important.

Odpowiedź od Balance Coffee
Avoid order placed not received, contacted them and asked to wait longer. Sent emails and tried to call no response. AVOID Service

Odpowiedź od Balance Coffee
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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