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Balance Coffee Recenzje 

392
Wynik TrustScore: 4.5 na 5

4,4

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I've tried a lot of specialty coffee over the years, but Balance Coffee is THE ONE. The beans are consistently fresh, smooth, and never have that harsh bitterness you get with a lot of supermarket cof... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Really good company. Coffee is clean and tastes very smooth for your morning fix without being too heavy. And the special mushroom blends or elixirs are excellent additions to your morning coffee. The... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Palarnia kawy
  2. Hurtownia kawy
  3. Producent ekspresów do kawy
  4. Sklep z kawą
  5. Sklep ze zdrową żywnością

Napisane przez firmę

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

392 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 83% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(392)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 127

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent all round!

Excellent products and great customer service! Very responsive and get back to you quickly

28 kwietnia 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Thank you so much for the lovely review! We're really glad you're enjoying the products and that the team has been helpful.

We appreciate you taking the time to share this! Cheers!

Jallyca of Customer Care

Oceniono na 5 z 5

Best Coffee Ever!

I literally can’t get enough of this coffee, it tastes amazing and it’s packed with antioxidants and polyphenols for health benefits.
My favourite is Stability blend and Rotate espresso ☕️

18 kwietnia 2026
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Odpowiedź od Balance Coffee

Thank you so much for this, Lynsey! We're thrilled you're loving the Stability blend and Rotate espresso, and two absolute favourites here as well.

We really appreciate you taking the time to share this!

Best,
Jallyca
Customer Care

Oceniono na 5 z 5

Delicious coffee

Delicious coffee, great customer service

On my second order now and the coffee genuinely is excellent. I ordered the Single Origin Bundle and it's been a treat to brew at home.

What's stood out even more is the customer service. Mark took the time to walk me through brewing tips tailored to my exact setup, and when I came back weeks later with more questions about equipment, he was just as helpful. A small business that actually responds like that is rare.

Overall, great product and a team that genuinely cares. Happy to keep ordering.

30 kwietnia 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Hi Am, thanks so much for the kind review! So glad you're loving the coffee, but we’re even happier to hear Mark took such good care of you. Appreciate your support, and we're always here whenever you need us!
Best,
Roxanne | Customer Support

Oceniono na 5 z 5

Outstanding Coffee

I am thoroughly enjoying Balance coffee, it’s by far the best coffee I have ever tasted and to know its mould free, mycotoxin free and packed with antioxidants and polyphenols is a game changer.
I love the Stability blend, Dark Fire, Rotate espresso and Limited Edition.
Life long customer now and their customer service is brilliant.

27 kwietnia 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Hi Victoria, this absolutely made our day! Thanks for making us your go-to coffee and for the kind words about our team. Cheers to many more amazing cups ahead!
Best,
Roxanne | Customer Support

Oceniono na 1 z 5

The service is lower than low.

The coffee is fine. But the customer service is lower than low. I do not wish to anyone to deal with them.
First, on they page they offer 15% discount for firs order. I ordered, but they did not give me the discount, but complementary coffee and mushroom elixirs.
Second, my order supposed to arrive
on Monday, did not. Arrived on
Tuesday, but not my order, instead of
3 bags of 1kg and complimentary
gold roast, I got 3 bags of 250g
coffee and complimentary darkfire.
I wrote them, no answer, called them no answer.
I opened bag of complimentary darkfire, as I needed coffee, the order was late 1 day already.
Got answer another day, to send again all details to another email.
I did. Mark told me to return that order and they will send my one.
I wrote that I opened 1 bag of complimentary darkfire and offered to pay for it, if I have to.
I returned that wrong delivery.
I was asked to return my complimentary gold roast, for darkfire, that I opened.
I said no, I keep my original order, not going to do once more all the hustle of return process.
But Mark insisted that return it, because it cost less to him.
I had so much stress and spent so much time, to fix their mistake.
And still mot done.
James, you need professionals and responsible humans, that do not ask customers to fix their mistakes.
One of the worst shopping experience I had.

25 kwietnia 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Hi Aya, I'm so sorry to hear about your experience, and I completely understand your frustration. This is absolutely not the standard we hold ourselves to.

My name is Jallyca, and I'm the Customer Care Manager. I actually reached out to you via email yesterday, before seeing this review, as I was hoping to connect and make things right. I just wanted to check in to see if you received that email.

What you've been through is not okay, and I want to personally ensure this is resolved for you.

Please don't hesitate to reply to my email, and I will take care of this from here.

Again, I sincerely apologise for everything you've experienced. You deserve so much better than this.

Jallyca
Customer Care Manager

Oceniono na 2 z 5

Now resolved

Thank you Balance for responding swiftly following me posting here to resolve things with me. Very much appreciated!

I'll copy here the email i sent them 2 weeks ago with no reply. My first question - your social media and web search returns suggest that your coffee is certified organically grown. I can't see any evidence of authentication that this is the case. Is this coffee produced by certified organic growers?

9 kwietnia 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Hi Sue,

Thank you for reaching out and I'm so sorry to hear your previous email went unanswered. That's not the experience we want for anyone, and I completely understand the frustration.

We'd love to look into this and get your question answered properly.🙏🏻 Could you resend your email to orders@balancecoffee.co.uk? We want to make sure it reaches us this time and that we can get back to you promptly.

Thanks again for your patience and for giving us the chance to make it right.

Jallyca of Customer Care

Oceniono na 5 z 5

Great tasting coffee and great service

Great tasting coffee and great service

22 kwietnia 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Thank you for sharing your experience, Shadab! Appreciate and enjoy your daily dose of balance coffee! ☕️

Jallyca of Customer Care

Oceniono na 5 z 5

Customer Service Meltdown

I recently experienced a communication problem with Balance concerning a previous order which caused a level of frustration on my part however, Mark worked hard establishing what the issue was and dealt with this in a professional manner. Balance is my sole coffee provider so I want them to do well and stay in business. All is well now.

18 kwietnia 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Hi Pat, thank you for the 5-star review! Sorry for our late reply here. We’re so glad Mark could step in and turn things around for you. Knowing we're your sole coffee provider makes our day, and we appreciate your support more than you know. Cheers to many more great brews!
Best,
Roxanne | Customer Support

Oceniono na 5 z 5

Balance Coffee offers a refreshing…

Balance Coffee offers a refreshing approach to coffee, focusing on quality, health, and sustainability. Their beans are organically sourced and tested to be free from pesticides, mycotoxins, and heavy metals, which sets them apart from many conventional coffee brands.
The taste is smooth and well-balanced, with a clean finish that reflects the care taken in sourcing and roasting. Beyond flavor, what stands out is the brand’s commitment to transparency and wellness—appealing to those who want their daily coffee without unwanted chemicals.
Overall, the coffee I have tried so far from Balance Coffee is smooth with a lot of texture and clarity. Very happy.

4 kwietnia 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Thank you so much for the thoughtful feedback, Mark! We're thrilled you're enjoying the smoothness and clarity of the coffee. It means a lot that our commitment to quality and transparency resonates with you.
We really appreciate your support and cheers to many more great cups ahead! ☕️

Jallyca of Customer Care

Oceniono na 5 z 5

Good service great tasting coffee

Good service !
I like what they do. Testing, organic, sourcing the best coffee.
Coffee smells very fresh when you open it.
Tastes lovely very smooth . I like the fact that it’s 100% Arabica coffee so it contains less caffeine than some commercial blended coffee like I have been using before.
I ordered the Dark fire energy.
It’s very nice, balanced ,rounded no bitterness, the more I drink it the more I like it!

14 kwietnia 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Thank you so much for the wonderful words and feedback! We are so happy that you are enjoying our Darkfire Energy coffee! Cheers ☕️


Jallyca of Customer Care

Oceniono na 5 z 5

An excellent responsive service from…

An excellent responsive service from Balance Coffee and an issue with an order was very quickly resolved. Wonderful coffee too!

8 kwietnia 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Thank you so much for this lovely review! We're really glad we could resolve the issue quickly for you and getting things right for our customers is always our top priority, Rosaline.

And we're delighted you're enjoying the coffee! That's what it's all about. ☕

Oceniono na 5 z 5

Best of all for me

I have ordered before and the coffee was great. This time however and after extensive research I came with many questions before buying. Source, type detailed ingredients, health benefits etc
Marks response was full and detailed. Turns out balance coffee ticks all my boxes. Over and above all others. Wonderful and highly recommended

31 marca 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Thank you so much for taking the time to share this! We're thrilled that Mark could answer all your questions and help you find exactly what you were looking for.

It's wonderful to hear that Balance Coffee ticks all your boxes as that's exactly what we aim for, Andrew. We put a lot of care into sourcing our ingredients and being transparent about what goes into every cup, so it means the world when customers like you notice and appreciate those details.

Welcome back, and thank you for the fantastic recommendation! ☕

Oceniono na 5 z 5

Great products

Great products, quick delivery and amazing coffee

16 lutego 2026
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Odpowiedź od Balance Coffee

Thank you for your kind words and for sharing your experience, Jorden! Cheers to more coffee!

Oceniono na 5 z 5

Awesome coffee

Coffee is awesome, staff super helpful, accommodating and kind.

23 marca 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Thank you so much for the lovely feedback, Stacey! We are really glad you enjoyed the coffee and had a great experience with the team. We appreciate you taking the time to share this and look forward to serving you again soon.

Jallyca of Customer Care

Oceniono na 5 z 5

Delicious coffee

Delicious coffee, above all healthy and pesticide-free. I drink several cups a day and feel great. They say coffee raises blood pressure, but this coffee doesn't raise it at all. I've had my blood pressure checked and everything is normal. I recommend this coffee because it's excellent.

16 marca 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Thank you so much for sharing your experience. We are really happy to hear you are enjoying the taste and quality of the coffee and that it makes you feel great throughout the day. It means a lot to us that you appreciate the clean, pesticide free approach as well.

We truly appreciate your recommendation and your support. Cheers ☕😊

Jallyca of Customer Care

Oceniono na 5 z 5

Great taste, amazing quality

At first i thought its a bit expensive, but i never tried specialty coffee before. However, ehen i had my first sip of coffee i was pleasantly surprised with the taste, and to be completely honest, i was wired. Ive never felt such energy from just one cup of cofee before in my life, it really is a change from your average supermarket coffee. 10/10 definetely worth the money.

14 marca 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Thank you so much for the amazing feedback, Wojciech. We are really glad you gave specialty coffee a try and even happier to hear you enjoyed the taste and quality. We truly appreciate your support and the 10 out of 10 rating. Enjoy every cup. ☕😊

Jallyca of Customer Care

Oceniono na 5 z 5

Lovely customer service!

It's a personal business, there are real people on the other side talking to you if you have queries. I think this is very important.

10 marca 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Thank you so much for your kind words, Carla. We truly appreciate it. It means a lot to us that you recognise there are real people behind the business doing our best to help whenever you need support. We are always here if you have any questions and we are really grateful for your support. 😊

Jallyca of Customer Care

Oceniono na 1 z 5

Avoid order placed not received

Avoid order placed not received, contacted them and asked to wait longer. Sent emails and tried to call no response. AVOID Service

2 marca 2026
Opinia niezależna
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Odpowiedź od Balance Coffee

Hi Colin, We have replied to your message and also sent another email, hoping to reach you so we can assist further. Please check your inbox or spam folder and get back to us when you can so we can help resolve this for you. Looking forward to hearing from you.

Jallyca of Customer Care

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