Bags of Love Recenzje 

7445
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

HI all, Quick update about my previous bad experience eith Bags of love ,I am now one happy bunny for they have rectify the issue that I had with a couple of items ordered from them . I am now... Zobacz więcej

Oceniono na 5 z 5

This is the second 120cm x 60cm panoramic canvas we have had done and it’s very good quality at a fantastic price. They double check everything with you so you are completely happy before you commit... Zobacz więcej

Oceniono na 4 z 5

Great customer service and prompt delivery. This is our second purchase from this company. It would have been 5 stars but; unlike our first order, this canvas did not come with the metal mounting b... Zobacz więcej

Oceniono na 1 z 5

Ordered a personalised lanyard on 22nd January. Stated to be dispatched 26th January. Contacted customer service agents twice only to be once fobbed off, and secondly assured it was going to be dispa... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z podarunkami

Informacje przekazane przez różne źródła zewnętrzne

Design products online in exceptional quality, built to last, by our talented team in London.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

7 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 73% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(7445)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 68

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I wished there was a zero-star option

I wished there was a zero-star option. Although I paid for express shipping in case of any minor production or delivery delays, I still haven't received the ordered item.
Upon reading the other reviews on the towel purchase, I really hope that after all this wait, I do not receive any sub-standard towel material.

26 grudnia 2024
Opinia niezależna
Logo Bags of Love

Odpowiedź od Bags of Love

We sincerely apologise for the delay in delivering your order. We completely understand how important timely delivery is, especially during the holiday season. Despite the Christmas rush, our team worked tirelessly to ship orders as quickly as possible along with maintaining the great product quality, and we displayed a rush alert on our website to keep customers informed.

We’re pleased to see that your order was delivered on 31st December, as confirmed by our service team. We hope it arrived safely and met your expectations.

Once again, we deeply regret any inconvenience caused and remain committed to providing the best service possible. Thank you for your understanding.

Oceniono na 1 z 5

Photo “blanket”

Not a blanket at all! It’s a thin piece of felt and terrible quality! Feels awful! Really really disappointed. Had some lovely photo blankets elsewhere for similar price so gutted as no way I can get another for Christmas now

17 grudnia 2024
Opinia niezależna
Logo Bags of Love

Odpowiedź od Bags of Love

We sincerely apologise if the product did not meet your expectations. We understand that individual preferences and requirements can vary, and we take this very seriously. To ensure transparency and help our customers make informed decisions, we provide a detailed, fully updated product page, along with a product video showcasing close-up and distance views. These resources are specifically designed to give a clear and accurate understanding of the product before purchase, aiming to avoid any surprises.

Your feedback is highly valuable to us, and we remain committed to earning back your trust. Thank you for your patience and understanding as we work towards resolving this matter.

Once again, we deeply regret any inconvenience caused and assure you of our dedication to addressing your concerns promptly.






Oceniono na 2 z 5

Delayed shipment

Unfortunately I have not yet received my item - I ordered it 5 days ago and they have still not dispatched my item despite it being printed some days ago. This is disappointing as it is a Christmas gift and I ordered it on the understanding there was plenty of time for it to be created. If the company know there are production delays they should amend their website accordingly

19 grudnia 2024
Opinia niezależna
Logo Bags of Love

Odpowiedź od Bags of Love

We sincerely apologise for the delay with your order. As this is the busy Christmas season, production times are taking slightly longer than usual due to the care and attention required for our made-to-order, manually crafted items.

Please rest assured that one of our agent is currently reviewing your case, and we are doing everything possible to resolve this promptly. We appreciate your patience and understanding during this time, and we are committed to ensuring your order reaches you as soon as possible.

Thank you for your feedback, and if you have any further concerns, don’t hesitate to reach out to us directly.

Oceniono na 1 z 5

Not a blanket

Order arrived quickly but the blanket truly isn’t a blanket at all.. it is like a piece of felt with edges that are uneven .. you can see where the cuts have been made and the material is already starting to rip further where these cuts are. Will be requesting a refund as this was meant to be a blanket in memory of my daughter’s cousin but the quality for the price is awful .

18 grudnia 2024
Opinia niezależna
Logo Bags of Love

Odpowiedź od Bags of Love

We’re truly sorry to hear that you were not satisfied with your order. Please accept our sincerest apologies for the disappointment caused.

We’ve escalated your case to one of our best team members, who will review it as a priority. Rest assured, we are committed to resolving this matter as quickly as possible to your satisfaction.

We appreciate your patience as we work to make things right.

Oceniono na 5 z 5

Top Quality Custom Mugs

Top Quality Custom Mugs
I ordered a couple of mugs as gifts. I used their online design tool, which was very easy to use and gave a very good 3d rendition of what the finished product would look like. There was a delay in processing the order because they sent a link to click, which went to my spam folder, but when I eventually learned about that and clicked, the order was swiftly despatched. The finished products are everything I hoped - superb quality. I will definitely use them again.

17 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Never shopping there again

There was an extreme delay in both production and delivery, with no communication about the delay either onsite or via email. I only discovered the issue when I decided to check the order status myself, and it showed it was already two days behind schedule and still in the cutting phase (with two more phases left before dispatch).

I contacted customer service to request expedited processing, but they offered no support. Instead, they insisted I would need to pay additional delivery charges to expedite the process, which is unacceptable given that the delay was entirely their fault. Good customer service would have meant addressing the issue proactively and offering expedited delivery as a courtesy.

Ultimately, the delay extended to over seven days. I cannot recommend this company and will never purchase from them again.

18 grudnia 2024
Opinia niezależna
Logo Bags of Love

Odpowiedź od Bags of Love

We’re truly sorry to hear about your experience and would like to extend our sincerest apologies for any inconvenience caused. We deeply value all feedback as it helps us to improve and ensure customer satisfaction.

Unfortunately, we were unable to locate your order based on the profile name. To assist you further and investigate the issue, could you please share your order number or the email address associated with your order?

We assure you that we will do our utmost to resolve this matter promptly and to your satisfaction. Thank you for bringing this to our attention, and we look forward to hearing from you soon.

Oceniono na 1 z 5

Terrible customer service

Terrible customer service. I had a problem that they did not want to deal with. Offered me a 20% refund…never go it. Sent me a form to review gave an honest, negative review and they didn’t bother posting it. Shows what a dishonest company they are! Avoid at all costs!

1 listopada 2024
Opinia niezależna
Logo Bags of Love

Odpowiedź od Bags of Love

We’re truly sorry to hear about your experience and would like to extend our sincerest apologies for any inconvenience caused. We deeply value all feedback as it helps us to improve and ensure customer satisfaction.

Unfortunately, we were unable to locate your order based on the profile name. To assist you further and investigate the issue, could you please share your order number or the email address associated with your order?

We assure you that we will do our utmost to resolve this matter promptly and to your satisfaction. Thank you for bringing this to our attention, and we look forward to hearing from you soon.

Oceniono na 5 z 5

Lovely Product 😍

I ordered a custom made double single sided blanket this weekend and it was delivered by Tuesday!!! I absolutely love it! Thank you so much for a great service :)

3 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

So delighted with the items I bought

So delighted with the items I bought. The quality was superb, and very true to the photograph I provided. The service was also extremely good, as was the delivery time, and their website was so very easy to use. Who could ask for more?!

8 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Highly disappointed

Brought a picture blanket for a Christmas gift for the MIL. I am highly disappointed in the blanket. Picture is phenomenal only had the one printed on it. However, it is a flat piece of felt. I thought I was ordering a blanket that could be used to keep warm. No option to select for a real blanket as one would expect. I don't know how I can show my husband this gift as I'm so embarrassed/disappointed. The description does not state it is a piece of felt. If I had know I would have gone elsewhere.

3 grudnia 2024
Opinia niezależna
Logo Bags of Love

Odpowiedź od Bags of Love

Thank you for taking the time to share your feedback regarding your recent order. We’re truly sorry to hear that the blanket did not meet your expectations.

We’d like to assure you that the item was made exactly as shown on our website, including the images and preview provided before checkout.

However, we completely understand how important it is for a gift to be just right. As we value your satisfaction, I can see that my colleague has already reached out to you and offered a resolution that was of interest to you. I’m pleased to confirm that this has now been processed successfully and we hope the issue has been solved.

Thank you.

Oceniono na 5 z 5

photo of ponies on bed set

excellent service ,after service was very good as bed set photo a little to large of granddaughters face ,so replied straight away and re printed another bed set no charge ,super happy ,cant wait to give for birthday present ,very good after care which means so much ,ill be using again 100 per cent big thankyou

27 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Absolutely phenomenal!

A billion times more excellent than I could have imagined! I wanted to get something printed that was a bit more elegant than the usual mugs etc. This was just beautiful, speedily made and delivered, and fantastically packaged. In fact, I created a Trustpilot account just so that I could leave this review!!

7 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Fantastic company!

The products from Bags of Love are really lovely and well made and their service is friendly and efficient. Their design check function is very helpful and easy to use, it’s so good to know whether what you have made will work or not. I wouldn’t get a photo gift from anywhere else!

10 października 2024
Opinia niezależna

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