Badger & Brown Recenzje 

5360
Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Just such amazing service. Put an order in on a Sunday evening for bespoke engraved cufflinks. When I’d placed the order I realised the delivery time was likely to be too late to give them prior to gr... Zobacz więcej

Oceniono na 1 z 5

Bought a signet ring for my sons University graduation present. I was really disappointed when I opened this product as its a significant gift and his graduation is in 4 days. The writing is so small... Zobacz więcej

Oceniono na 5 z 5

First order came with a slight issue but this was dealt with promptly and very happy with item and customer service.

Oceniono na 5 z 5

We ordered engraved cuff links as a gift with a short lead time until our friends actual birthday which was remiss of us. Badger & Brown delivered … the engraved cuff links arrived within days of ord... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą męską

Informacje przekazane przez różne źródła zewnętrzne

Badger & Brown are an independent, family-run business dedicated to mens accessories. We have been manufacturing and retailing cufflinks for many years. Our philosophy is to handcraft high-end cufflinks and sell at an affordable price. Badger & Brown specialise in tailoring the right product for you, whether it be spiderman cufflinks for the Marvel fan in your life, or a personalised set for a groomsman, we thrive on creating beautiful cufflinks. All the cufflinks we offer can be personalised one way or another.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

5 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,9

Wszystkie recenzje

(5360)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 26

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Quality Customer Service

Whilst my son inadvertently ordered the wrong shirt for me, the quality was absolutely fantastic. Even more impressive, they (Davy) followed up with an email of goodwill to replace it with the correct one!
I would totally recommend this seller!

2 stycznia 2025
Opinia niezależna
Oceniono na 5 z 5

Very helpful and accommodating team

After my initial mistake of putting a much too detailed design of my family crest to be engraved on a signet ring, Chris and the team were very accommodating in allowing me to send back the ring (which did not turn out as I had hoped) and work out a compromise to create a new one with a much simpler design at half of the original price. I would recommend being absolutely sure of the design you submit initially as I had hoped and asked for mock ups from the team but understandably at this time of year they were very busy and so they could not do so and the ring ended up being engraved with the exact design I had submitted which was too detailed and busy.
As mentioned though, Chris was exceptionally accommodating and communicative and we were able to work out a compromise and hopefully my new and improved signet ring will arrive very soon.

10 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

I emailed to enquire about delivery

I emailed to enquire about delivery times, they got back to me the same day & the cufflinks arrived promptly even at this busy time of the year. Also great cufflinks, bought for my son who loved them.
Many thanks

9 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

I have ordered a few times from this…

I have ordered a few times from this company and each time I am very impressed with the quality of the products along with the fantastic customer service. I made a mistake with my order so I called the team and they couldn’t be any more helpful in amending my order for me.

9 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Had an awful time with their customer…

Had an awful time with their customer service rep Chris Lee. Not only was he unhelpful but he actually emailed me to give me a hard time about a review I left. I do have screenshots of these messages from Chris and do plan to take this matter further. It is never ok to be mean

10 grudnia 2024
Opinia niezależna
Oceniono na 5 z 5

An excellent product

I have just received the Tesla cufflinks that I ordered.
They are really lovely and the gift box that I paid extra for is well worth the money.
I had problems ordering initially but the main thing is that the product is a quality one which it certainly is.

9 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

The worst company I have ever dealt…

The worst company I have ever dealt with. I ordered a ring and contacted the company prior to order to confirm next day delivery actually meant that, to which they replied of course!!!!

When the ring had still not arrived three days later I called to see why it had not. His response was ‘that’s the risk you take ordering at this time of year’. He was rude and ignorant and hung up on my partner when she questioned his logic.

When the product did arrive the engraving is tiny and off centre and the ring is t true to size!!! Avoid this company at all costs the owner is a clown …

Update on your fake response

The Utter nonsense the owner has written below just proves he is a clown… I only wish I’d looked at all the other reviews on here before ordering…. It is clear the customer service is shocking so at least I know it wasnt just me…. As for lying about the poor workmanship, well you sir know the products you are sending out are rubbish…. My order was chucked in the bin it arrived and I saw how crap it was… id rather lose the money than deal with an imbecile like you…. And the reason you don’t like these reviews is unlike on your site you can’t remove the ones that show your shoddy business up for what it is…

5 grudnia 2024
Opinia niezależna
Logo Badger & Brown

Odpowiedź od Badger & Brown

Hi Dimitri

You kindly ordered an engraved signet ring on Monday (cyber Monday) at 7:35pm. We engraved and dispatched the order for you the very next day. The order was due to arrive on Wednesday 6th December.

You called and you were very abrupt asking where your order was. I kindly asked you to calm down and then I would look into the order for you, for which you replied 'F OFF'. I responded by saying I am not here to be spoken to in such a way. I explained If anyone decides to order over a Black Friday weekend then they should expect delays as the countries couriers and postal service simply cannot cope with demand, please keep tracking. I then said my goodbyes and hung up the phone. I do not deserve to be spoken to in such a way. Sadly there are people out there who think they can just because they've parted with money to me.

Your partner then called a few minutes later. Once again I was polite and once again explained the situation. I decided to hang up again once she started to scream at me.

It appears the personalised ring was delivered a day later than scheduled. Not bad considering the time of year and that we had to engrave it!

I run a business that offers excellent products and employ a great team who care very much, and we all work extremely hard to offer a high level of service.

With regards to the engraving being off centre this is the first we've heard of it and I would imagine it's a false claim. We have clamps and software that ensures all text and logos are engraved centrally. However, like with all other customers, if the engraving is wrong or not centred, we will simply send out another product.

For any customer viewing this, we no longer pay Trustpilot for our reviews and due to this they are reluctant to help us when customers leave false complaints (like alot of recent reviews on here). If you're wanting a more accurate review of our services and products please refer to reviews.io whom we currently pay, thank you :).

Oceniono na 1 z 5

This company have just told me this !

This company have just told me this; "Ian, rearrange this famous saying, "Off piss". He then put the phone down. Absolutely appalling to say the very least. All I did was question the time it took to communicate with a potential customer. I tape all my calls.

26 listopada 2024
Opinia niezależna
Logo Badger & Brown

Odpowiedź od Badger & Brown

This is true, I did say this. In hindsight, I probably should have not.

Ian made an online enquiry on a Friday afternoon and then called the office on a Monday to find out why nobody had got back to him...
His request was for a visual mock up of a product with his logo (for which we do free of charge for all customers). I explained our team had forwarded his enquiry to our graphic designer and that I will chase it up for him.... Ian's response was to not bother. He started to give me a lecture about how he runs his own company and then we should have responded straight away.... after a minute or so of the lecture I said what I said...

Oceniono na 5 z 5

Excellent

Excellent.
I ordered an engraved tie pin with a photo of my fiancé’s parents in it for our wedding. Also an engraved box.
Really good quality, a beautiful remembrance gift.
My fiancé was so pleased.
The engraving was superb. Real thought had gone into the way the box was engraved. I wish I could thank the engraver personally.

19 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

11 months no delivery, no refund

If it weren’t for the other reviews, I’d think this was a fraudulent business. I worked for a small business previously so I really don’t like to leave a negative review like this and have tried to be really patient.

I ordered almost a year ago online and was told the cufflinks were out of stock so there would be a delay in me receiving them. Everything seemed fine and good customer service.

It’s now been months with no further communication, no refund, and no cufflinks shipped.

I’m sure this is just a one off error and that had I received my order it would’ve been excellent. But it could’ve been resolved easily and far sooner hence this review.

29 października 2023
Opinia niezależna
Logo Badger & Brown

Odpowiedź od Badger & Brown

Hi Emillie

You placed the order last year with us and it seems you were forgotten about, for which we are very sorry.

You had communication with Chloe and she sent your order out on the 28/10 (same day you left this review) and it arrived on 31/10 according to the tracking info.

Can you confirm this please?

For any customer viewing this, we no longer pay Trustpilot for our reviews and due to this they are reluctant to help us when customers leave false complaints (like alot of recent reviews on here). If you're wanting a more accurate review of our services and products please refer to reviews.io whom we currently pay, thank you :).

Oceniono na 4 z 5

Replacement received

The cuff links are nice quality and a good price, I had issues with the engraving as the font was hard to read. My initial contact with the company wasn’t great. I emailed and sent pictures and the final response was, that’s the way the font looks and some numbers are longer. However this is not reflected in any of their online font images. I really hope they give a better view of fonts as I have read in other reviews others commenting the same. So after leaving a poor review I have received a new pair for which I am really grateful. Would have been a 5 star review if they’d been great from the beginning.

24 października 2024
Oceniono na 1 z 5

SCAM

SCAM !!!
Never order from this seller !!!
My order number is #141620. I ordered on 26th August 2024, and until now, 23rd September 2024, I have never received it.
They just sent a fake Royal Mail tracking number. It always shows, "An update will only be provided when we attempt to deliver your item."

23 września 2024
Opinia niezależna
Logo Badger & Brown

Odpowiedź od Badger & Brown

Good Morning, Bagus

As you're aware the tracking code is an official Royal Mail tracking number.

The tracking number will ignite once a delivery has been attempted, which is has not. It does seem there's been an issue within their system.

We are more than happy to refund you or send a new product out and I have emailed you regarding this.

Oceniono na 1 z 5

Customers should be aware on…

Customers should be aware on notification on delivery time, got message it will be 7 days , been 11 days still no delivery and already passed birthday date was ment for.

27 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

Very disappointed

Very disappointed. Engraving was not as expected. Advised company of my dissatisfaction. Requested photographs which I sent. No offer of replacement ring or return for refund. I intended to order matching cufflinks and tie pin but won’t order from this company again.

21 czerwca 2024
Opinia niezależna
Logo Badger & Brown

Odpowiedź od Badger & Brown

Hi Ian,

We've not had any correspondence from you since we requested photographs. Can you please send again?

B&B

Oceniono na 5 z 5

We’ve used this company several times…

We’ve used this company several times for buying gifts .We and the recipient have always been delighted with the finished item which have been engraved to order . Beautiful bespoke items and fabulous service . We can highly recommend buying from this company you won’t be disappointed.

18 czerwca 2024
Opinia niezależna

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