Just such amazing service. Put an order in on a Sunday evening for bespoke engraved cufflinks. When I’d placed the order I realised the delivery time was likely to be too late to give them prior to gr... Zobacz więcej
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Bought a signet ring for my sons University graduation present. I was really disappointed when I opened this product as its a significant gift and his graduation is in 4 days. The writing is so small... Zobacz więcej
First order came with a slight issue but this was dealt with promptly and very happy with item and customer service.
We ordered engraved cuff links as a gift with a short lead time until our friends actual birthday which was remiss of us. Badger & Brown delivered … the engraved cuff links arrived within days of ord... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Badger & Brown are an independent, family-run business dedicated to mens accessories. We have been manufacturing and retailing cufflinks for many years. Our philosophy is to handcraft high-end cufflinks and sell at an affordable price. Badger & Brown specialise in tailoring the right product for you, whether it be spiderman cufflinks for the Marvel fan in your life, or a personalised set for a groomsman, we thrive on creating beautiful cufflinks. All the cufflinks we offer can be personalised one way or another.
Dane kontaktowe
Unit 9 Greenfield Way, NR15 2WP, NR15 2WP, Long Stratton, Zjednoczone Królestwo
- 01603 340118
- enquiries@badgerandbrown.co.uk
- badgerandbrown.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Quality Customer Service
Whilst my son inadvertently ordered the wrong shirt for me, the quality was absolutely fantastic. Even more impressive, they (Davy) followed up with an email of goodwill to replace it with the correct one!
I would totally recommend this seller!
Beautifully engraved ring
Beautifully engraved ring, which was delivered in good time after ordering.
Very helpful and accommodating team
After my initial mistake of putting a much too detailed design of my family crest to be engraved on a signet ring, Chris and the team were very accommodating in allowing me to send back the ring (which did not turn out as I had hoped) and work out a compromise to create a new one with a much simpler design at half of the original price. I would recommend being absolutely sure of the design you submit initially as I had hoped and asked for mock ups from the team but understandably at this time of year they were very busy and so they could not do so and the ring ended up being engraved with the exact design I had submitted which was too detailed and busy.
As mentioned though, Chris was exceptionally accommodating and communicative and we were able to work out a compromise and hopefully my new and improved signet ring will arrive very soon.
I emailed to enquire about delivery
I emailed to enquire about delivery times, they got back to me the same day & the cufflinks arrived promptly even at this busy time of the year. Also great cufflinks, bought for my son who loved them.
Many thanks
I have ordered a few times from this…
I have ordered a few times from this company and each time I am very impressed with the quality of the products along with the fantastic customer service. I made a mistake with my order so I called the team and they couldn’t be any more helpful in amending my order for me.
Had an awful time with their customer…
Had an awful time with their customer service rep Chris Lee. Not only was he unhelpful but he actually emailed me to give me a hard time about a review I left. I do have screenshots of these messages from Chris and do plan to take this matter further. It is never ok to be mean
An excellent product
I have just received the Tesla cufflinks that I ordered.
They are really lovely and the gift box that I paid extra for is well worth the money.
I had problems ordering initially but the main thing is that the product is a quality one which it certainly is.
The worst company I have ever dealt…
The worst company I have ever dealt with. I ordered a ring and contacted the company prior to order to confirm next day delivery actually meant that, to which they replied of course!!!!
When the ring had still not arrived three days later I called to see why it had not. His response was ‘that’s the risk you take ordering at this time of year’. He was rude and ignorant and hung up on my partner when she questioned his logic.
When the product did arrive the engraving is tiny and off centre and the ring is t true to size!!! Avoid this company at all costs the owner is a clown …
Update on your fake response
The Utter nonsense the owner has written below just proves he is a clown… I only wish I’d looked at all the other reviews on here before ordering…. It is clear the customer service is shocking so at least I know it wasnt just me…. As for lying about the poor workmanship, well you sir know the products you are sending out are rubbish…. My order was chucked in the bin it arrived and I saw how crap it was… id rather lose the money than deal with an imbecile like you…. And the reason you don’t like these reviews is unlike on your site you can’t remove the ones that show your shoddy business up for what it is…

Odpowiedź od Badger & Brown
Absolutely beautiful pair of cufflinks…
Absolutely beautiful pair of cufflinks for my son’s wedding! Thank you 🤩
This company have just told me this !
This company have just told me this; "Ian, rearrange this famous saying, "Off piss". He then put the phone down. Absolutely appalling to say the very least. All I did was question the time it took to communicate with a potential customer. I tape all my calls.

Odpowiedź od Badger & Brown
Excellent
Excellent.
I ordered an engraved tie pin with a photo of my fiancé’s parents in it for our wedding. Also an engraved box.
Really good quality, a beautiful remembrance gift.
My fiancé was so pleased.
The engraving was superb. Real thought had gone into the way the box was engraved. I wish I could thank the engraver personally.
11 months no delivery, no refund
If it weren’t for the other reviews, I’d think this was a fraudulent business. I worked for a small business previously so I really don’t like to leave a negative review like this and have tried to be really patient.
I ordered almost a year ago online and was told the cufflinks were out of stock so there would be a delay in me receiving them. Everything seemed fine and good customer service.
It’s now been months with no further communication, no refund, and no cufflinks shipped.
I’m sure this is just a one off error and that had I received my order it would’ve been excellent. But it could’ve been resolved easily and far sooner hence this review.

Odpowiedź od Badger & Brown
Replacement received
The cuff links are nice quality and a good price, I had issues with the engraving as the font was hard to read. My initial contact with the company wasn’t great. I emailed and sent pictures and the final response was, that’s the way the font looks and some numbers are longer. However this is not reflected in any of their online font images. I really hope they give a better view of fonts as I have read in other reviews others commenting the same. So after leaving a poor review I have received a new pair for which I am really grateful. Would have been a 5 star review if they’d been great from the beginning.
QUALITY Tie Slide
Swift process between ordering and receiving purchase! The Tie Slide is of a very good Quality..Impressed.
SCAM
SCAM !!!
Never order from this seller !!!
My order number is #141620. I ordered on 26th August 2024, and until now, 23rd September 2024, I have never received it.
They just sent a fake Royal Mail tracking number. It always shows, "An update will only be provided when we attempt to deliver your item."

Odpowiedź od Badger & Brown
Customers should be aware on…
Customers should be aware on notification on delivery time, got message it will be 7 days , been 11 days still no delivery and already passed birthday date was ment for.
Great personalised gift ideas
Tie slip with engraved personalised name was purchased online which was of excellent quality in an elegant gift box. Great idea for a unique gift.
Very disappointed
Very disappointed. Engraving was not as expected. Advised company of my dissatisfaction. Requested photographs which I sent. No offer of replacement ring or return for refund. I intended to order matching cufflinks and tie pin but won’t order from this company again.

Odpowiedź od Badger & Brown
We’ve used this company several times…
We’ve used this company several times for buying gifts .We and the recipient have always been delighted with the finished item which have been engraved to order . Beautiful bespoke items and fabulous service . We can highly recommend buying from this company you won’t be disappointed.
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