Another year and another Happy couple getting the best service to book our holiday for next year. We have been lucky to have service from Alex from Away Holidays now for 5 years. With up to date kno... Zobacz więcej
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first time I’ve booked with away holidays, and Alex was amazing sorted everything over the phone for my holiday for next year to Zanzibar every detail covered Definitely reccomend Alex and this comp... Zobacz więcej
Neil is our go-to person for booking our holidays. Always speedy, efficient (and patient!) when we're drawing up plans. Away were also very good when refund was needed when you couldn't travel to the... Zobacz więcej
Reakcja na opinię
Southall / Away Holidays I just wanted to take a moment to tell you how truly blessed you are to have someone like Mr Umang working for you. Umang is a very special person in my eyes and... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
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W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Alex has been great
Alex has been great. Everything was dealt with promptly and efficiently.

Odpowiedź od Awayholidays
Excellent service
First time booking with away holidays . The service was fast and professional. Alex handled our holiday booking from start to finish and his service was excellent . Very polite and helpful

Odpowiedź od Awayholidays
BROOKLYN WAS A PLEASURE TO BOOK WITH…
BROOKLYN WAS A PLEASURE TO BOOK WITH EASY AND PROFESSIONAL

Odpowiedź od Awayholidays
This is second time Ihave dealt with…
This is second time Ihave dealt with Awayholidays and Brooklyn been amazing on both times giving us unbiased advice and the best deep possible

Odpowiedź od Awayholidays
I have used Alex at away holidays…
I have used Alex at away holidays again!! excellent service great price always gets me a great deal.
I can highly recommend and would not consider using anyone else going forward.

Odpowiedź od Awayholidays
Lovely to deal with
Lovely to deal with, did what he said he would do when he said he would do it. He was knowledgeable, friendly, helpful and efficient.
The offer was very competitive and based on this experience they will be one of the first companies I check with.

Odpowiedź od Awayholidays
Another successful booking!
Another successful booking with AwayHolidays, this time Brooklyn helped us. As always really efficient friendly service agents are always knowledgeable and quick to advise when enquiring about any aspect of the holiday of choice

Odpowiedź od Awayholidays
Brooklyn
Brooklyn
Booked with Brooklyn. We knew the location we wanted to go to (Dubai) but we are very indecisive about which hotel to choose. Brooklyn was very patient and phoned back when he said he would , giving advice and allowing us time to decide. Not too pushy. Thank you

Odpowiedź od Awayholidays
Excellent
Looking for a holiday in the Maldives and came across awayholidays. Within minutes after submitting my request we got a call and Brooklyn our rep was very helpful and answered any questions we had . So we booked and looking forward to our holiday in may

Odpowiedź od Awayholidays
Brooklyn made arranging our luxury…
Brooklyn made arranging our luxury holiday to Dubai incredibly easy and stress-free. We got an amazing price with complimentary upgrades thrown in – fantastic value! Definitely using them again!

Odpowiedź od Awayholidays
Booked with Brooklyn past 3 years now…
Booked with Brooklyn past 3 years now for our uae holidays always helpful and booking made easy

Odpowiedź od Awayholidays
So far so good
This is going to be very long but I would suggest reading it all.
I booked with Away holidays in 2022 and vowed that I would never book with them again. My review for 2022 is on Trust pilot.
I have booked again with Away holidays as the price was good and I decided to take a chance. This review is based purely on the booking process as my holiday is in November 2026 . So I will update or write another review after my holiday.
I booked via Praveen and we have booked 10 nights in Thailand with Qatar business flights. I wanted particular flights and I wanted to know if the lounge access was included . Praveen checked both of my queries and answered them satisfactorily.
The booking process over the phone was straight forward and satisfactory. After a couple of days I emailed Praveen requesting flight confirmation number (if you read my 2022 review you will see why I requested this)
Praveen emailed the confirmation number and I checked it via the Qatar App and the flights do appear to be booked which reassuring .
I then contacted the hotel to check my room was booked and they said they had no record of my booking. I emailed Praveen and asked him why and after 3 or 4 emails I had an email from Praveen with hotel confirmation number ,which I have since checked with the hotel and all appears correct.
Overall so far I am satisfied with my booking experience and the way Praveen has dealt with my questions and queries. I have paid £600 deposit on a £6,500 holiday and as long as I get the flights that include lounge access and the hotel and room category I have booked and have the confirmation from Away holidays to say I have booked I will be happy with my decision to use Away holidays again.
I will write an in depth updated review after my holiday in November

Odpowiedź od Awayholidays
Fantastic service
Fantastic service, great communication from Brooklyn

Odpowiedź od Awayholidays
A very good company to trust for travel needs
Ian has been an excellent person to deal with all my requirements to travel to Mauritius. All the possible choices given and offer me satisfaction. He knew exactly what a family person want. From booking to ticket issues was gr8t.I will always recommend this company. Without hesitation you can trust 100% to Away holidays.Best of luck!!

Odpowiedź od Awayholidays
fast efficient and friendly service as…
fast efficient and friendly service as always - thank Rob.

Odpowiedź od Awayholidays
We found Away Holidays by accident on…
We found Away Holidays by accident on the internet but it was Brooklyn who was so quick to ring back who was so impressive. He found a wonderful 2-centre option for us which accommodated our budget. He really was amazingly quick, tenacious and inventive!

Odpowiedź od Awayholidays
Another year and another holiday booked…
Another year and another holiday booked through the one and only Rob. Excellent throughout and above all very patient and knowledgeable in ensuring all my "changing" needs are addressed and met. Thanks as always Rob. Till the next

Odpowiedź od Awayholidays
Holiday to Dubai
This is the 2nd holiday we have booked with Away. Brooklyn was our agent on this occasion for a trip to Dubai. He was excellent, came up with exactly the package we required, and at a better price than I had found elsewhere. Brooklyn's communication was faultless and travel documents received promptly

Odpowiedź od Awayholidays
This is my 5th time booking now with…
This is my 5th time booking now with Brooklyn at away holidays. The service is brilliant and really straight forward. they are by far the cheapest when booking Dubai after comparing other prices. I wouldn’t go anywhere else now.

Odpowiedź od Awayholidays
We booked our holiday with Go Away…
We booked our holiday with Go Away Holidays, dealing mainly with Umang. Four weeks before our trip, we were informed there was an issue with one of our connecting flights. We were promised this would be resolved within 48 hours, but instead we spent two weeks being given conflicting information and empty promises.
We were told at different times that:
• We would fly the same day but earlier via a different route (which we agreed to),
• Then that this option was no longer possible,
• Then that we would travel a day earlier with an overnight stay elsewhere,
• Only for this plan to be changed again.
By this point, I asked to speak to a manager as I was extremely upset and stressed. We travel at Christmas because it is our daughter’s birthday and her anniversary in December , and Christmas at home is very difficult for us as a family ! I explained this clearly. Umang asked if we wanted a refund, which I declined at that time. The following day, after yet more empty promises, I asked for a refund only to be told refunds were not offered.
The journey itself was exhausting. After flying Manchester – Dubai – Bangkok, we were left waiting 7 hours in Bangkok airport with our 10-year-old child. We were meant to meet family on day 7 of our holiday, but due to Umang booking our second hotel for 7 nights instead of 6, we missed a day with them. I emailed Umang about this and was rudely ignored. We had no choice but to stay the extra night and meet our family a day later.
When we arrived at our final hotel, we were given a room with one double bed, expected to share with our 10-year-old child. When we contacted Go Away Holidays, Umang was once again rude and completely unhelpful. We were forced to pay an additional £450 just to be moved to an appropriate room.
Overall, this was a stressful, upsetting, and poorly managed experience. Umang was consistently rude, dismissive, and unreliable, and the lack of communication and accountability ruined a holiday that was meant to be very special for our family.
I would strongly advise staying well away from Go Away Holidays, and especially from Umang.

Odpowiedź od Awayholidays
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