Another year and another Happy couple getting the best service to book our holiday for next year. We have been lucky to have service from Alex from Away Holidays now for 5 years. With up to date kno... Zobacz więcej
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first time I’ve booked with away holidays, and Alex was amazing sorted everything over the phone for my holiday for next year to Zanzibar every detail covered Definitely reccomend Alex and this comp... Zobacz więcej
Neil is our go-to person for booking our holidays. Always speedy, efficient (and patient!) when we're drawing up plans. Away were also very good when refund was needed when you couldn't travel to the... Zobacz więcej
Reakcja na opinię
Southall / Away Holidays I just wanted to take a moment to tell you how truly blessed you are to have someone like Mr Umang working for you. Umang is a very special person in my eyes and... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Away Holidays is a UK based luxury holiday company with offices at multiple locations and headquartered at Iver, Buckinghamshire. The company is a part of the bigger Southall Travel Group and specializes in arranging affordable luxury holidays to global destinations. Backed with travel expertise for global destinations and strategic partnerships with vast network of suppliers developed over many years, Away Holidays endeavours to deliver the best in service as well as the prices. A UK based team of highly trained travel experts is available to book holidays, and the company operates a 24x7 service delivery centre. Bookings with Away Holidays are fully bonded by its ATOL license (5553) from the Civil Aviation Authority. The company runs exclusive offers for holiday packages to all worldwide destinations and offers highly competitive prices unavailable anywhere else. Call Away Holidays at 0800 408 8000 to book most lucrative deals for Dubai and Middle East, Mauritius, Maldives, Seychelles, Sri Lanka, Far East, USA and Pacific destinations. You can also browse the company’s website at www.awayholidays.co.uk.
Dane kontaktowe
4,7
Doskonała
3 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Praveen has always been excellent
Praveen has always been excellent. 👍
29 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Ian,
Thank you for sharing your positive feedback about Praveen. We are delighted to hear that his performance has been satisfactory and met your standards.
Regards,
Away Holidays
Shocking Customer Service
Booked a holiday to the JA Resort in Dubai for June 2026. Before I booked, I called and spoke to Ethan to find out if the all- inclusive package included the different restaurants. Ethan then sent me the details of the AI through email which was the full package. I then called and booked with Mason. A friend did then suggest that I double check as she had contacted other travel agents to find that their AI only included the buffet restaurants. I called and spoke to someone who was very short with me when I explained my situation! He put me through to Mason who told me the AI was basic and that I had booked with him and the fact that it was basic was in the terms and conditions. He was extremely rude to me. I was told the holiday was non refundable and it couldn’t be changed. I asked to be put through to complaints and he gave me 3 timescales of when they would get back to me - 15 mins, half an hour and an hour!! He did call later to tell me that the AI was not basic. However I received no apology. I will enjoy my holiday but will never book with Away Holidays again. I also relayed this story to a friend who was considering booking. A big customer service training course is required. Booking reference 79812
28 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Anne,
We regret to hear about the communication issue and confusion regarding the details of the all-inclusive package of your upcoming vacation to the JA Resort and, more importantly, the customer service experience that you've had with our team.
It is concerning to hear that you were given incorrect information initially and not treated with the respect you deserve. We understand the importance of proper and polite communication, and we take these matters very seriously.
We would request you to kindly share the booking reference number with us in order to look into the matter on priority.
Regards,
Away Holidays
Neil was on the ball and answered all…
Neil was on the ball and answered all my questions in a timely manner, very courtious
27 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Michael,
We are pleased to hear that you had a positive experience with our representative, Neil. At our company, we indeed strive to provide timely and efficient service to our customers. Neil will certainly be thrilled to know that his efforts are appreciated.
Regards,
Away Holidays
First experience booking with Away…
First experience booking with Away Holidays and no complaints. Holiday request and support provided promptly by Jeremy and all booked really easily! Mostly done over email but great customer service by phone as well! Hopefully the holiday itself is a great experience too!
27 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Valued Customer.
We are delighted to receive your feedback, and we are glad to hear that you found my feedback useful. Jeremy's exceptional service indeed made the holiday booking process much more enjoyable and seamless.
We look forward to future bookings with your team, especially if the service is as commendable as this experience.
Regards,
Away Holidays
Jeremy from away holidays was amazing
Jeremy from away holidays was amazing! So patient whilst I changed my mind on the hotel 4 times and so helpful with the entire process. Have never had such good service when booking a holiday before. Will absolutely use Jeremy again and again!
27 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Sabrina,
Thank you for sharing your wonderful experience with Jeremy from our Away Holidays team. We are truly delighted that his excellent service made a significant positive impact on your holiday booking process.
Regards,
Away Holidays
Great service provided by Rob
Great service provided by Rob in booking my holiday. Very knowledgeable, friendly person providing a competitive price.
25 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Shakir,
Thank you for sharing your fantastic experience with us. We are thrilled to hear that Rob provided such excellent and helpful service for you. His commitment to offering the highest quality customer care is one of the many reasons our customers come back.
Regards,
Away Holidays
Trip to Mombasa
Booked trough Rob who was very helpful and service minded. Many thanks.
25 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Valued Customer,
Thank you for taking the time to send in your feedback. We are delighted to hear that Rob was helpful and service-minded during your booking process. At our company, we always strive to provide excellent customer service, and Rob is indeed one of our dedicated team members.
Regards,
Away Holidays
EXCELLENT
Have been using Away Holiday for years and always been give 10/10 service. Rob is wonderful, very helpful and patient with the many changes and requests made. Would 100% recommend
25 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Paula,
We strive to provide the best service to our loyal customers, and hearing positive feedback like this is heartening. Your satisfaction continues to be our main goal and we are delighted to hear that you have had a satisfying holiday experience throughout the years with Rob and the team.
Regards,
Away Holidays
Brooklyn is great I’ve been booking…
Brooklyn is great I’ve been booking with him for 4 years now he always has the best deals and matches any price given- highly recommend Brooklyn he always responds straight away via email/call unlike other agents you have to chase.
24 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Nicholosn,
Thank you so much for taking the time to write about your experience with our travel agent, Brooklyn. We are extremely glad to hear such positive feedback. It's delightful to know that you've entrusted us with your bookings for four years and counting.
Regards,
AwayHolidays
Cannot thank Brooklyn enough for…
Cannot thank Brooklyn enough for efforts in organising our holiday. He was excellent in his advise and his patience trying to get us a holiday for 4 adults with different expectations wasn’t easy but he persisted and finally came up with a holiday we were all happy with. Thank you Brooklyn Will certainly be in touch when we are looking to book our next adventure.
24 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Valued Customer,
Thank you so much for taking the time out of your day to write this wonderful note of appreciation. It was indeed a pleasure assisting you in organizing your holiday.
Regards,
Away Holidays
Natallie handled the inquiry…
Natallie handled the inquiry professionally and promptly She met our holiday requirements and would certainly recommend Away Holidays and services provided.
.
22 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Valued Customer,
Thank you so much for taking the time to share your positive experience with us. We are very pleased to hear that Natallie was able to assist you in a prompt and professional manner and meet your holiday requirements.
Regards,
Away Holiday
First of all Niel was very pleasant to…
First of all Niel was very pleasant to deal with he had patience with my request kept me updated the quote was very good as well
Pleasurable experience with booking the holiday with away holidays
17 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Sajal,
Thank you for sharing your pleasing experience with our team member, Niel. We're delighted to hear that he was able to provide you with the excellent service that we strive for. Patient, considerate and professional service is exactly what we aim for and we are glad Niel could fulfill that.
Regards,
Away Holidays
The Company and Alex
The Company and Alex, the travel consultant was recommended to me by a friend
Alex lived up to my expectations- extremely helpful and friendly, his knowledge of the destinations I wanted to visit, was second to none.
Alex, thank you for all your help and already looking forward to our next trip with your Company
22 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Shailesh,
Thank you for taking the time to share such kind words about your experience working with our travel consultant, Alex, and our company. It truly brightened our day!
Regards,
Away Holidays
outstanding service and great value for…
outstanding service and great value for money- Ian was exceptional- we will be using him again- brilliant !
22 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Mrs Minhas,
Thank you for taking the time to share your positive experience with us. We are delighted to learn that our services were up to your expectations and offered great value to you.
Regards,
Away Holidays
Once again Away Holudays has come up…
Once again Away Holudays has come up with the best service and price. Always professional and available for any questions. Alex has been superb and we will always use him to book our trips as will our family.
22 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Wendy,
Thank you for taking the time to share your positive experience with Away Holidays. It is always great to hear such feedback.
Regards,
Away Holidays
Lack of customer care or no customer…
Lack of customer care or no customer care.
Let me start by saying for quite a number of years I had excellent booking experiences.
So I have put 4 negative reviews and sent numerous emails as I have been told to do.
Last one was in December,
Guess what no replies or telephone calls.
So :
I am asking again
What telephone number do I use to speak to customer care,
Who do I ask for in customer care.
Who writes the replies to reviews as I would like to speak with you.
Don’t ask me again to submit my booking reference number as I have done this in the past and still no communication.
Have you actually got a customer care dept.
So direct phone number please for customer care not email address as I have emailed on numerous occasions with no reply,
Thank you,
Chris.
6 lipca 2025
Opinia niezależna
Odpowiedź od Awayholidays
Dear Chris,
We sincerely apologize for the inconvenience you have experienced. We understand that you have been trying to reach us and we assure you that your concerns are very important to us.
Please be assured we do have a fully functioning and dedicated Customer Care Department who are committed to addressing all customer queries.
We request you to kindly share the booking reference number with us so that we can look into the matter on priority and resolve this matter to your satisfaction.
Regards,
Away Holidays
I booked an amazing 28 day holiday to…
I booked an amazing 28 day holiday to the Maldives with Brett. Brett was very helpful and answered all my questions effectively. He’s a great communicator and a credit to the team. I would really like to recommend Away holidays for your trips as the customer service is second to none thanks again..
21 grudnia 2025
Opinia niezależna
Odpowiedź od Awayholidays
Dear Lorraine,
Thank you for taking the time to share your positive experience with our team member, Brett, and Away Holidays. We are thrilled to hear how pleased you are with the service you have received while booking your Maldives holiday.
Regards,
Away Holidays
Good service again from Rob
Good service again from Rob. Easy to deal with, good options and very competitive price
20 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Valued Customer,
Thank you so much for taking the time to send this encouraging feedback about Rob. We are delighted to hear that you were once again pleased with his service and found our prices competitive.
Regards,
AwayHolidays
Holiday to Dubai
Saw the price online, Neil rang and honoured the quote in a pleasant and kindly manner. Turned out we booked with him last year too.
Great to be able to do all this on a Sunday
18 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear John ,
Thank you for taking the time to share your positive experience with us. It's great to hear that Neil provided the personalized and excellent service that he is known for, and that you appreciated the convenience of booking on a Sunday.
Regards,
Away Holidays
Alex has been great
Alex has been great. Everything was dealt with promptly and efficiently.
16 stycznia 2026
Opinia niezależna
Odpowiedź od Awayholidays
Dear Valued Customer,
We are thrilled to hear such positive feedback regarding Alex's work. It's our goal to provide exceptional and efficient service, and we're glad that you felt Alex embodied those standards.
Regards,
Away Holidays
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