Avxnue Recenzje 

111
Wynik TrustScore: 3 na 5

2,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Shipping is absolutely terrible. Awful tracking from China. Exceptionally slow. Do not order if you need within 3 weeks. Company is slow to respond and has no readily apparent way to connect other tha... Zobacz więcej

Oceniono na 5 z 5

Just made a shoe purchase from InfinityLoyal. com… Actually, I gave up and bought a different set of shoes elsewhere as I had given up. But, seeing that they finally responded to my emaol, and... Zobacz więcej

Oceniono na 1 z 5

Took forever to receive order. Wrong size was shipped. I ordered XXL & they weren’t even XL size. The labels were cut off the inside of the pants! The quality was inferior. Their response was to avo... Zobacz więcej

Oceniono na 5 z 5

In this crazy world, it has been a sometimes frustrating experience for seniors to find total satisfaction ordering and receiving quality merchandise like you have sent me. Service, and value for my d... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep odzieżowy

Napisane przez firmę

Get dressed! Avxnue offers a wide range of unique shirts, jackets, accessories, and more to choose from. Whether you're looking for a sporty or elegant outfit, Avxnue has got you covered for all-day comfort.


Dane kontaktowe

2,9

Średnia

Wynik TrustScore: 3 na 5

111 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,9

Wszystkie recenzje

(111)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 25

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Bait and Switch

Bait and Switch
Ordered a hooded, fleece lined denim jacket. I received what was basically a denim hoody, cheap looking and no lining of any kind.

24 października 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Norm, we are so sorry to hear this. This should absolutely not be the case of course. If not already done, please contact our customer service with all the necessary details so we can find the best solution for you here.
Looking forward to hearing from you soon :)

Oceniono na 1 z 5

STAY AWAY FROM THIS COMPANY: HORRIBLE CUSTOMER SERVICE

On September 26th, I took the time to craft a review detailing the unfortunate experience I had with Avxnue's customer service. To my surprise, the very next day, Avxnue responded publicly, expressing their desire to make things right. Their response read as follows:

"Hey Randy, I'm so sorry to hear about this. Please contact us one more time at (support email address) so we can find the best solution for you. The last thing we want is for you to keep a jacket which is too small for you. Looking forward to hearing from you 😊"

However, following their initial response, I replied to their email on October 1st and, from that point on, silence. No reply, no acknowledgment. Today, as we've arrived at October 24th, it becomes increasingly evident that their response to my review was merely a marketing ploy or a staged performance designed to create the illusion that they are a customer-centric organization eager to appease the TrustPilot community. As a fellow marketer, I find such tactics to be profoundly disheartening.

Instead of addressing and resolving the problems that led to my negative experience, I've received a series of emails attempting to sell me unrelated products. Unfortunately, like so many online companies, Avxnue relies primarily on digital communication channels. My efforts to contact them by phone, using the provided 1-800 number, were met with a voicemail message. Incredibly, in one of their emails, they explicitly stated their preference for email communication over voice.

In conclusion, Avxnue's actions not only tarnish its own reputation but also cast a shadow on the integrity of other reputable online companies. Regrettably, they now fall into the category of woeful online brands alongside the likes of Temu. Their story serves as another stark example of a company launched by tech-savvy individuals with minimal business and customer service experience. My experience with them has been nothing short of a frustrating and disheartening ordeal. I strongly urge anyone considering their services to exercise caution and avoid this company. 🚫😞

22 października 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Randy, after looking up your conversation with our customer service, I can see that we responded to you on the same day you contacted us and you did not respond to us since. However, I understand there was a misunderstanding between you and one of our customer service staff members which we want to clear up. We have contacted you once again to finally clear up any misunderstandings and find a satisfactory solution here.

Oceniono na 5 z 5

Excellent experience all around

Excellent experience all around. Spot on tracking of products with exceptional delivery speed and care. Thanks as always.

5 października 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey, thanks for your honest feedback. We are so happy to hear that you had a great experience shopping with us. We are looking forward to hearing from you soon :)

Oceniono na 5 z 5

I really enjoyed the quality and style…

I really enjoyed the quality and style of my sweater and enjoyed customer responce

20 października 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Carl, thanks for your positive feedback. We truly appreciate that and we would love to hear from you again soon :)

Oceniono na 4 z 5

Denim Shirt

I ordered one of their denim shirts in a size medium. It took a few weeks for it to come in, but the fit was fine…it looks great, and the materials that it’s made of seem to be of good quality.

14 października 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Jason, thanks for your honest feedback. The quality of our products is very important to us so this means a lot. We are still working on improving our shipping times even more and I can assure you we will do better next time :)

Oceniono na 5 z 5

⭐⭐⭐⭐⭐Received my order and it was as…

⭐⭐⭐⭐⭐Received my order and it was as advertised for the fit and the look.
Just always make sure you measure yourself and look at their size chart to make sure you get the correct fit.
Awesome! We'll buy again and highly recommend

15 września 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Ben, we are so happy to hear that your order is the perfect fit for you. We are looking forward to hearing from you soon :)

Oceniono na 1 z 5

Almost 7 weeks later!

I ordered a shirt on 8/18/23 for my husbands bday which was 9/3. Today is 10/3 almost 7 weeks later and I still
Don’t have this shirt! The tracking info says it’s been sitting in Iowa since 9/14. I have emailed numerous times from 2 different emails every time it comes back undeliverable! Do not buy from this company!

3 października 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Jodi, I'm so sorry to hear that you have still not received your order. Our customer service will contact you as soon as possible to help you with the current status of your order.

Oceniono na 1 z 5

wrong sizing

Garment arrived with size ripped out.
I had ordered a men's medium and this shirt is small or extra small.
I am unable to wear it after wetting and stretching to no avail.

1 czerwca 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Jan, I am so sorry to hear about this. Our customer service team will contact you as soon as possible to deal with this issue and find the best solution for you. We are looking forward to hearing from you soon :)

Oceniono na 5 z 5

Ron's shorts

The shorts are great.
Love the plaid style.
And the shorts fit perfectly
and very comfortable..

21 maja 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Ron,
thank you so much for your positive feedback! We are happy to hear that you love the plaid style and find the shorts to be a perfect fit and very comfortable. We value your opinion and are always eager to hear our customer's feedback. We are looking forward to hearing from you again :)

Oceniono na 1 z 5

Low quality Chinese garbage

Low quality Chinese garbage. Fit is terrible and don't even think of trying to return/exchange. You have to pay to ship it back to China, they will then let you know if you qualify for a return. Not worth the time or effort.

19 września 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Clark,
we are truly sorry to hear about your disappointing experience with our product. This is definitely not the standard we strive for, and we sincerely apologize for any inconvenience caused. Our customer support team will reach out to you as soon as possible to address your concerns and I am sure that we will find a suitable solution.

Oceniono na 5 z 5

i ABSOLUTELY LOVE these sweaters!!

i ABSOLUTELY LOVE these sweaters!!! i would have gladly paid for 1what i got all 4 for!!! i get compliments every time i wear one. please offer a fall and winter version❣️❣️❣️

15 maja 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Helena, thank you so much for the positive feedback. I'm so happy to hear this. We are already preparing to launch our fall collection, so we are looking forward to hearing from you again ;)

Oceniono na 5 z 5

My order came quickly and exactly as…

My order came quickly and exactly as advertised. The blazer I bought was beautifully made and super comfortable. I’ll definitely be ordering more from this company. The website has great clothes. I can’t wait.

13 września 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Karen, thanks for your positive feedback. I'm so happy to hear that you love your blazer. As a small business that values customer satisfaction more than anything else, we sincerely appreciate you as one of our loyal customers :)

Oceniono na 4 z 5

Prompt responses

Prompt responses, great delivery!

11 września 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Frank, thanks for your honest feedback. I'm glad to hear you were happy with our customer service and the delivery of your order. We are looking forward to hearing from you again :)

Oceniono na 4 z 5

Customer service

Update: Sent me the wrong-sized shirts and asked me to spend $80 on shipping fees to get the right shirts shipped to me. Once I complained a couple of times they did manage to send me the shirts in size large at no extra cost to me which I appreciate.

26 sierpnia 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Nico, I'm so sorry to hear about this misunderstanding with our customer service. This should not be the case, of course. We are looking forward to talking this through with you in our customer service to find the best solution for you.

Oceniono na 1 z 5

Horrible!

Horrible!
I ordered 3 large size shirts. They send me 3 medium shirts that had no lables. I requested a return label and for them to replace it. They refused to send return lables or credit my account. Instead they had a the audacity to say we can’t credit your account nor send you return lables but we’ll send you three large shirts at half price.
They are either extremely incompetent or scam artists. Watch out people!!

17 sierpnia 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Kam, I'm so sorry to hear about your experience with your order and the misunderstanding with our customer service. This should not have happened at all. We just contacted you again to clear up any misunderstandings and outstanding issues. We are looking forward to hearing from you :)

Oceniono na 5 z 5

I always have low expectations but…

I've often been skeptical about online shopping due to previous disappointments, but Avxnue has completely exceeded my expectations! Despite living in an out-of-the-way location, the shipping was really fast. The sweater I purchased matched its description perfectly, and the quality is top-notch. I'll definitely be a returning customer!

11 września 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Harald, we are really happy to hear we were able to change your opinion on shopping online. As a small family-owned business, great customer relationships are our highest priority so this truly means the world to us. We are looking forward to hearing from you again ;)

Oceniono na 5 z 5

Finding Dependability on the internet

In this crazy world, it has been a sometimes frustrating experience for seniors to find total satisfaction ordering and receiving quality merchandise like you have sent me. Service, and value for my dollar has been fabulous!! I’ve loved every order and will continue to support Avxnue! God bless you friends! Jerry Winters, Arthur, Il

8 września 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Jerry,
thank you for your kind words. We're happy to hear that you're satisfied with our quality and service. We look forward to serving you again soon.

Oceniono na 1 z 5

I ordered my item over a month ago and…

I ordered my item over a month ago and still have not received my item and have left emails and received no response. Had I known that the hardy shorts I ordered would not arrive until after summer was over I probably would’ve waited until next year to order my item. I would not buy from this company ever again. And I would suggest other people to shop elsewhere.

3 września 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Eric, I'm so sorry to hear you have still not received your order after one month. Customer satisfaction is very important to us and we know how frustrating it is when your order takes longer than expected. Please contact our customer service one more time at help@avxnue-support.com. Our customer service team will be happy to help you with the current status of your order.

Oceniono na 1 z 5

Please take a moment to read reviews…

Please take a moment to read reviews prior to spending your money at this retailer and be warned. I ordered the 4-pack of long-sleeved linen hoodies in men's 3X. I did receive the order, however, the shirts are absolute garbage. The men's 3 X is more like a women's medium. The fabric is cheap and stiff, nothing even close to linen. The colors are not as they appear in the store ads. After my purchase, the sales ad emails came fast and furious. But, when I inquired about returning the shirts, I got no response whatsoever. Although it appears based on other reviews, the return must be sent to China at an exorbitant cost, even though their website has an address in San Francisco.

1 września 2023
Opinia niezależna
Logo Avxnue

Odpowiedź od Avxnue

Hey Kim, I'm so sorry to hear about this. The 3XL shirts you ordered should of course fit like a 3XL. Please reach out to us one more time at help@avxnue-support.com so we can help you here. We are looking forward to hearing from you so we can talk everything through.

Doświadczenie Trustpilot

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