The customer service provided by this company is exceptional. Buy with confidence in the knowledge that everything will be dealt with promptly and without issue. Buying from AUREE really demonstrat... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Sofia silver necklace And Beautiful necklace arrived under 24 hours after I ordered it by standard delivery! Wonderful service from Auree as always. I have bought quite a few pieces from them over t... Zobacz więcej
The bracelet was lovely albeit a little tight on my wife's wrist. I contacted Auree and they immediately offered to extend it and once they received it they then did the work and the bracelet was... Zobacz więcej
I got a very prompt response when I enquired about replacing an earring I had lost. Unfortunately one wasn’t available but I went with a recommendation for a pair with same setting in a slightly diffe... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Auree Jewellery
Napisane przez firmę
Founded over a decade ago by Amelia, Auree was born from a simple belief: beautiful jewellery shouldn’t be hidden away for special occasions, it should be part of your everyday story.
All our pieces are made with the highest quality solid Gold, Sterling Silver, Gold Vermeil, and natural gemstones. Made in small workshops all over the world, each piece holds a story. Our jewellery is not for keeping hidden away in a box but to wear, enjoy and love.
At Auree, we’re not just making jewellery—we’re creating the pieces that will accompany your greatest moments, your ordinary days, and everything in between. Because the most beautiful jewellery isn’t the kind you save for someday; it’s the kind you wear today.
You'll find us regularly appearing in Sunday Times Style, Mail on Sunday YOU, ES Magazine, Harper’s Bazaar, InStyle and Grazia. And you know they know.
All orders are beautifully gift wrapped, and offer a variety of delivery options including FREE UK delivery for orders over £75 plus, guarantee next day services too.
To just like your Auree jewellery is not enough for us, we want you to LOVE it. So if you wish you’d chosen something different, we are always happy to exchange or refund (see our returns page for more details).
If you have any queries about our range of jewellery, give us a call, speak to us on Live Chat or send us an email. We're here Monday to Friday 9am to 5.30pm and you'll get a speedy answer during office hours, or the next working morning if you email us in the evening or at a weekend.
Dane kontaktowe
London, Zjednoczone Królestwo
- 0207 993 5548
- contact@aureejewellery.com
- aureejewellery.com
4,9
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Auree Jewellery
So pleased! Hope to see you again soon! Best, Auree x
Beautiful necklace
This was my first order from this company and it was very positive. I ordered the Barcelona March Blue Topaz Birthstone Necklace and it’s just lovely with the gold station beaded chain and the blue topaz is clear. The quality is amazing & the shipping was overseas to the USA was prompt.
20 stycznia 2026
Odpowiedź od Auree Jewellery
Thank you so much for your kind words, and we're so pleased you love your necklace - such a great choice! We hope to see you again soon! Best, Auree x
Odpowiedź od Auree Jewellery
Great news! thanks so much, and we look forward to welcoming you back! Best, Auree x
Stunning ring
Stunning ring. Excellent dispatch and communication. Sadly just that bit too tight on my (admittedly) large hands. So disappointing but not the brand’s fault.
15 stycznia 2026
Odpowiedź od Auree Jewellery
Such a shame the fit wasn't quite right, we hope you find some other Auree piece you love in the future. Best, Auree x
Great service
I got a very prompt response when I enquired about replacing an earring I had lost. Unfortunately one wasn’t available but I went with a recommendation for a pair with same setting in a slightly different tone. I received them by mail in a few days.
14 stycznia 2026
Odpowiedź od Auree Jewellery
So great that we could find a solution for you - always here to help! thanks so much and hope you've enjoying your new earrings. Best, Auree x
Luckily I bought in the sale
Luckily I bought in the sale, both pendants are tiny - definitely not worth full price
13 stycznia 2026
Odpowiedź od Auree Jewellery
Dear Nicky, So glad Amelia was able to help you directly via email. We're so sorry the pendants were not quite suitable for you, but great that your daughter-in-law loves them! Do always reach out if there's anything else we can help with. Best, Auree x
Odpowiedź od Auree Jewellery
So glad you had a great experience with Auree x
Terrible quality necklace broken three…
Terrible quality necklace broken three days after wearing it and no one calls you back still unresolved 3 months later
28 listopada 2025
Odpowiedź od Auree Jewellery
Dear Luke, we are so relieved we were able to help, and that you spoke directly with our founder, Amelia. We trust your refund is succesfully with you as we haven't heard back from you. Again, we are so deeply sorry that you ever had a bad experience with us. We'd love to hear that everything is now settled. Much appreciated, Auree
Good experience, I'll be back
Nice jewellery, good selection,fairly priced and great customer service. They are prompt and polite, you can't really ask for much more. You can tell whoever runs this company cares about it a lot as they are replying to emails in the evening.
6 stycznia 2026
Opinia niezależna
Odpowiedź od Auree Jewellery
Hi Charles, thank you so much for taking the time to leave such a lovely review. It really does mean a lot. Our customers are at the very heart of our small business, and we are so thrilled we can other exactly what you're looking for. We hope to see you back again soon. Best, Amelia, Auree Founder
Earrings
Delighted with the speedy service and my daughter was really pleased with the earrings which she herself had chosen. They are very pretty and I thought a reasonable price.
10 grudnia 2025
Odpowiedź od Auree Jewellery
So pleased to hear your daughter loved her earrings! Thank you for taking the time to leave a review! Best, Auree x
Great product range
Great product range, smooth online ordering service, prompt and efficient delivery! Very happy indeed!
22 grudnia 2025
Odpowiedź od Auree Jewellery
Thank you so much for your kind words, we hope to see you back again soon! best, Auree x
Beautiful 3 colours gold bracelet
Amazing service, we order on the 23rd December, it said it would be delivered on 24th, Christmas Eve and it was.
My beautiful bracelet arrived for Christmas.
Amazing quality and excellent service.
100 % would recommend.
23 grudnia 2025
Odpowiedź od Auree Jewellery
We made a promise, and we're so glad we never disappointed - can always count on us for a last minute gift! So pleased you love the bracelet. Best. Auree x
Beautiful jewellery
Beautiful jewellery. Excellent website and customer service/delivery.
23 grudnia 2025
Odpowiedź od Auree Jewellery
thank you! that means a lot for our small team. Best, Auree
Amazing jewellers, truly the best
I’ve been buying off Auree for years now and I cannot even express on how much of a brilliant company they are, they always go above and beyond for their customers and I refuse to buy from any other company because of how truly amazing they are!
30 grudnia 2025
Opinia niezależna
Odpowiedź od Auree Jewellery
This is so wonderful to hear! Thank you so much for leaving such a lovely review - I have shared it with our whole team. As a small business our customer's are at the heart of everything we do, and it's so great to hear you've had such a great experience with us. We look forward to welcoming you back again soon! best, Auree x
Great customer service
Great customer service. After hearing about a problem I had experienced, Auree got in contact and sent me a replacement and a free gift. Thank you so much , my daughter was delighted with her necklace.
2 grudnia 2025
Odpowiedź od Auree Jewellery
Dear Harriet, we were so sorry you had an issues in the first instance, but we are so pleased we were able to resolve it for oyu and your daughter. I hope she still enjoys wearing her necklace. Best, Auree
Odpowiedź od Auree Jewellery
thank you so much! Auree
It was a Christmas present for my wife
It was a Christmas present for my wife, I had not looked at it before I gave it to her, she is so pleased with it. Well worth the money, well done!!!
1 grudnia 2025
Odpowiedź od Auree Jewellery
So pleased we could be part of your Christmas! we look forward to seeing you again soon! Best, Auree
Excellent range of products and options to choose from
Excellent range of products and lots of options to choose from. Sensible prices and delivered quickly
9 grudnia 2025
Odpowiedź od Auree Jewellery
So great to hear you had such a positive experience shopping with us - we really try to make buying jewellery online as easy as possible. thanks, Auree
What an amazing company
What an amazing company. I ordered a fingerprint pendant for my partner after our son was born two years ago. His fingerprint wasn’t fully developed at the time so they sent the pendant with letter engraving. I contacted them recently (2 years on!) about doing the fingerprint engraving and they sorted it all out. So I’ve bought another pendant for my partner with our daughter’s fingerprint.
9 grudnia 2025
Odpowiedź od Auree Jewellery
This is Auree's heart - jewellery for living - we're here for you, for all the big moments, and so pleased we were able to be part of such a special time for your family. A truly beautiful piece. Thanks so much for taking the time to leave a review. Best, Auree
Great products and excellent delivery service
Great products, excellent customer service. I’ve used this company before and would recommend it, products and delivery service are always great. Bought these earring's as a Christmas present so I hope and I’m sure she will love them.
15 listopada 2025
Opinia niezależna
Odpowiedź od Auree Jewellery
Thank you so much for your recommendation, really means a lot. We hope the earrings were a great success at Christmas. Best Auree
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