What an amazing team who kindly fitted a new boiler for my grandmother. Absolutely exceptional service from all at Auraretrofit from start to finish. If I could give more 🌟 Stars I would. Thanks... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Excellent service from start to finish! We recently had solar panels and electric fans installed to improve air circulation in our home. The team were professional, punctual, polite and efficient thro... Zobacz więcej
Reakcja na opinię
Excellent service Stuart resolved my problem ,he is always extremely helpful and very professional. I am always confident in his work. The customer care team were very prompt in dealing with my pr... Zobacz więcej
Customer service is terrible. We recently moved into our new home and were told we needed to continue the care plan the previous owner had with Aura Retrofit, Aura retrofit confirmed with the prev... Zobacz więcej
Informacje dotyczące firmy
- Bojlery i ogrzewanie
- również w kategorii:
- Dostawca sprzętu do pozyskiwania energii słonecznej
- Dostawca urządzeń grzewczych
- Hydraulik
- Usługi gazownicze
- Wykonawca instalacji energii słonecznej
Napisane przez firmę
Award-winning home heating and energy solutions, including boilers, air source heat pumps, solar PV, battery storage, insulation and retrofit services, with access to government-backed funding. Efficient Heating and Energy Solutions for Your Home! Established in 2005, and fully accredited, we provide Award-Winning Home Heating and Energy Solutions across the UK's South Central Region, including Dorset, Hampshire, Sussex, Surrey, Berkshire, Buckinghamshire and Hertfordshire. Looking for a reliable heating system, renewable energy and solar solutions, or better home insulation? We provide access to government funding and high-quality installations to make your home more energy-efficient and cost-effective to help lower your energy bills, reduce your carbon footprint and keep you warmer at home.
Dane kontaktowe
Bridgwater House, Unit 2 Hayward Business Centre, New Lane,, PO9 2NL, Havant, Zjednoczone Królestwo
- 02392 252 171
- hello@auraretrofit.co.uk
- auraheating.co.uk
4,3
Doskonała
890 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 12% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
New Boiler
New water tank supplied and fitted by aura, very happy with finished result, Gary worked hard and cleaned and hoovered everything when he finished removed all rubbish.Highly recommended thankyou
1 sierpnia 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
We are so glad we could help! It is great to hear your are enjoying your new system. I will be sure to pass on your kind thoughts to Gary.
Odpowiedź od Aura Retrofit
Thank you for the great review!
A very professional service from Aura gas
The engineer arrived as agreed and immediately set to complete the boiler annual service. He was efficient, friendly and fully explained what he had completed including cleaning the heating system filter. We have had excellent service from Aura gas for a number of years.
31 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
We are so glad to hear you had a great experience. Thank you for taking the time to share your feedback!
Alan
Fantastic service from Ellie on the phone and wonderful engineer Alan who fixed the problem and tidy workman
2 sierpnia 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
Thank you for taking the time to share your experience with us. I will be sure to pass across your kind words to Ellie and Alan.
Really poor experience
We were awarded a grant for a system tune up, new thermostat & 5 new TRV’s. TRV’s appear to be of poor quality, 2 have already broken. Engineer managed to leave us with no central heating, and 2 leaking radiators. Had to call out local companies to rectify the errors, at a cost of over £400. Leaks were discovered separately, a week apart, the 2nd one over a weekend.Will also have to replace TRV’s, as 2 are broken, and I have no confidence in the other 3.
26 czerwca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
Good evening, I am sorry that you feel the System Tune Up was not carried out as you would expect. The equipment used is specified and we have never been advised of any failures to date. Equally if a part is faulty then we would of course replace this under the product warranty at no cost to yourself. In these circumstances you claimed there was an issue on a weekend and decided to contact your own emergency plumber to resolve the matter out of hours. Aura would naturally be able to resolve any issue, if we had caused this but we would not cover the costs you claim you were charged by the out of hours plumber. I am sorry you feel this is not acceptable. Obviously the work we have done will still have a warranty and we can manage any issues that you have in the future if you report them to us.
Repair and annual service
During an annual check the technician spotted a leak which needed a part replacing. This was easily organised as a revisit today has fixed the leak. Everyone from Aura has been polite friendly and efficient. Very satisfied
30 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
We are so happy we could help! Thank you for taking the time to share your experience.
Annual Boiler Service
Just had my annual boiler service. This year it was carried out by Mannie. Lovely man and very thorough and professional.
Thank you Auragas for the text to say Mannie was on route and for giving the vehicle details.
30 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
Thank you for taking the time to leave us such a positive review! Mannie will be so glad you had a great experience.
Great service and communication…
Great service and communication continues from this reliable company,Highly recommended .
29 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
We are so glad to hear you have had a great experience! Thank you for taking the time to share your thoughts.
Boiler Service
Good communication and the engineer (Mannie) was prompt and polite.
26 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
Thank you for the great feedback!
Annual boiler service
Annual boiler service carried out by Engineer Alan, who was very friendly and arrived on time. No problems at all with the service - always an efficient service with Aura.
25 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
Thank you for taking the time to let us know your thoughts. Alan is an asset to the team and will be so glad to hear you had a positive experience with him.
Odpowiedź od Aura Retrofit
Thank you for the great review Lynne!
Good communication and efficient service
Boiler installed by Aura in 2019 and they have complete annual service since then. Very reliable and well organised. Good communication and always helpful. Service today carried about by Alan - very efficient and cheerful. Thank you Aura and Alan
25 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
We are so glad to hear you have had a great experience. I will be sure to pass on your kind words to Alan.
Annual service
Our annual service was carried out by Mannie, a very pleasant young man. He cleaned out the boiler and checked for any issues, all was good as usual and completed in an efficient and professional manner. Tha nook k you.
23 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
Thank for taking the time leave such great feedback! Mannie will be happy to hear you had a great experience.
Damien was polite and respectful at all…
Damien was polite and respectful at all times. He even asked where the dog was because he had to go out to his van. I appreciated the message to say he was on his way.
24 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
Damian is a credit to the team, I'm so glad to hear you had a great experience with him!
Odpowiedź od Aura Retrofit
Thank you for taking the time to share your feedback! I will be sure to pass it across to Mannie.
Had a routine boiler service.
Had a routine boiler service by engineer Damian. The whole visit was perfect. He arrived within the booked time and started to work immediately. He appeared to work efficiently and swiftly. He was very friendly and polite through the whole time and left no mess to clear up. I will continue to use Aura for all work of this type.
Bryan Worwood.
17 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
Thank you, Mr Bryan Worwood, for your lovely review. We are glad to hear your annual boiler service went well. I will pass your feedback on to our engineer, Damian.
Annual Boiler service
Alan from Aura came and serviced my boiler was polite efficient and was on time.
Good communication from the start of making appointment,including opportunity to track his progress to my house.
A professional experience at a good price.
19 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
Thank you, David. We are glad to hear your annual boiler service went well. I will pass your positive feedback on to Alan.
Louis was lovely!
Louis was lovely and very helpful. Thank you for the service x
18 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
Thank you, Jodie. We sincerely appreciate you taking the time to share your experience with us!
Very happy with the service provided
Very happy with the service provided. The engineer was very polite , helpful & efficient. Would highly recommend this company.
19 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
Thank you, Teresa; I’m happy to hear our heating engineers provided you with an excellent service. I will pass on your feedback!
Alan Sutherland arrived on time
Alan Sutherland arrived on time. Did a great service including checking that the outside flu was still in the correct position. Service took 45 minutes. Great job, thank you Alan.
18 lipca 2024
Opinia niezależna
Odpowiedź od Aura Retrofit
We are so glad to hear you had a wonderful experience with Alan. Thank you for the review :)
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