Aura Retrofit Recenzje 

890
•
Wynik TrustScore: 4.5 na 5

4,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

What an amazing team who kindly fitted a new boiler for my grandmother. Absolutely exceptional service from all at Auraretrofit from start to finish. If I could give more 🌟 Stars I would. Thanks... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service from start to finish! We recently had solar panels and electric fans installed to improve air circulation in our home. The team were professional, punctual, polite and efficient thro... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service Stuart resolved my problem ,he is always extremely helpful and very professional. I am always confident in his work. The customer care team were very prompt in dealing with my pr... Zobacz więcej

Oceniono na 1 z 5

Customer service is terrible. We recently moved into our new home and were told we needed to continue the care plan the previous owner had with Aura Retrofit, Aura retrofit confirmed with the prev... Zobacz więcej

Informacje dotyczące firmy

  1. Bojlery i ogrzewanie
  2. również w kategorii:
  3. Dostawca sprzętu do pozyskiwania energii słonecznej
  4. Dostawca urządzeń grzewczych
  5. Hydraulik
  6. Usługi gazownicze
  7. Wykonawca instalacji energii słonecznej

Napisane przez firmę

Award-winning home heating and energy solutions, including boilers, air source heat pumps, solar PV, battery storage, insulation and retrofit services, with access to government-backed funding. Efficient Heating and Energy Solutions for Your Home! Established in 2005, and fully accredited, we provide Award-Winning Home Heating and Energy Solutions across the UK's South Central Region, including Dorset, Hampshire, Sussex, Surrey, Berkshire, Buckinghamshire and Hertfordshire. Looking for a reliable heating system, renewable energy and solar solutions, or better home insulation? We provide access to government funding and high-quality installations to make your home more energy-efficient and cost-effective to help lower your energy bills, reduce your carbon footprint and keep you warmer at home.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

890 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 12% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(890)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 28

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Mannie was such a warm friendly person

Mannie was such a warm friendly person. He was very helpful when I asked him questions, and he was very informative

12 września 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you for the great review, I will be sure to pass on your kind words to Mannie.

Oceniono na 5 z 5

Damian was brilliant as usual

Damian was brilliant as usual, fast and efficient, fixed a small issue and only had 1 cup of coffee!!

12 września 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

We are glad to hear you had a great experience with Damian, please let us know if you need anything else!

Oceniono na 4 z 5

Boiler serviced under annual…

Boiler serviced under annual maintenance contract. No issues found. Alan also replaced a leaking radiator valve with no water spillage.

11 września 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

We are glad to hear Alan resolved the issue, if you need anything further, please let us know.

Oceniono na 5 z 5

Great service

Alan was prompt, polite, courteous and provided an efficient service. Exactly what you want from a boiler service👍😎

6 września 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

We are so glad to hear you had a great experience!

Oceniono na 5 z 5

A good service

Alan arrived promptly having sent an ETA and was efficient and thorough.

I’m very happy with the service given and am pleased I chose Aura to fit my boiler, taking advantage of the aftercare.

11 września 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you for taking the time to leave us such positive feedback!

Oceniono na 3 z 5

5stars for the engineer minus 2 for follow up

Damian was (again) very efficient and helpful at servicing the boiler and communicated all he was doing, offering to follow up again with outstanding tasks he had reported at the last service which still haven't been addressed since the boiler was installed 3 years ago. 5 stars for Damian minus two for the rest of the service unfortunately.

4 września 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you for taking the time to share your feedback. I will be investigating this matter for you and reaching out directly to resolve any further works.

Oceniono na 5 z 5

I can't praise them enough

We have been with Aura Gas for 20 years and have recommended it to many of our friends. We have a maintenance agreement which has been well worth it.
Whenever we had problems (and we had many that turned out not to be the boiler) they came promptly. Eventually replacing the gas supply pipes. The engineers message to say when they are on their way and are polite and friendly, especially Damien who came today to service our boiler, and I have got to know over the years.

4 września 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you for taking the time to share your great experience. Damian will be pleased to hear he could help! If you need anything further please do let us know.

Oceniono na 5 z 5

Great company had my boiler installed 9…

Great company had my boiler installed 9 years ago and have had regular yearly services the latest being carried out by Alan today - can’t fault the customer service and Alan was polite professional and a pleasure to deal with

3 września 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you for the positive feedback! I will be sure to pass on your kind words to Alan.

Oceniono na 5 z 5

Alan was really punctual

Alan was really punctual, answered all my queries and serviced the boiler in a jiffy! Really happy with the service from Aura Heating.

22 sierpnia 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you for taking the time to leave us some great feedback!

Oceniono na 5 z 5

Highly Recommend Company

Our Combi-Boiler was installed by Aura in 2019 and we have used their yearly service contract since then. No issues at all with any of the engineers who have serviced the boiler since installation; all have arrived on time and have been very proficient, clean and professional in their work. Today Damian arrived to service the boiler and add more Inhibitant. He was very friendly, polite and happily answered any questions I had about the Inhibitor. I always recommend Aura Heating to anyone I know and will continue to use them in future. 🤗

21 sierpnia 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you for taking the time to share your experience. I will be sure to pass on your kind feedback to Damian

Oceniono na 5 z 5

Excellent service

Prompt arrival, Alan was informative when asked questions. Easy to book regular service. Thank you - would recommend

21 sierpnia 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you for sharing your positive experience. Alan will be glad to hear he could help!

Oceniono na 5 z 5

Boiler service today with Damian

Boiler service today with Damian, always pleased with his professionalism.

15 sierpnia 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you, Mark; we are glad your boiler service went well! We will pass your positive feedback on to Damian.

Oceniono na 5 z 5

Aways helpful nothing is to much…

Aways helpful nothing is to much trouble I would recommend Aura Heating

15 sierpnia 2024
Opinia niezależna
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Odpowiedź od Aura Retrofit

Thank you so much, Nigel! It’s always a pleasure helping out, and knowing that nothing was too much trouble means the world to us. We’re thrilled to hear you’d recommend Aura Heating.

Oceniono na 5 z 5

Perfect boiler service

Just had my boiler serviced my engineer was Mannie a very thorough and competent engineer good service made the appointment for Monday but was informed they couldn't do the job that day due to sickness rescheduled for next day no problem with that Mannie very polite and skilful

13 sierpnia 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thanks so much, Michael! So happy to hear you had a great experience with Mannie. We're thrilled he could impress you with his skills and politeness. Apologies again for the rescheduling, but glad it was a smooth fix. Your kind words mean a lot to all of us at Aura Heating!

Oceniono na 5 z 5

An efficient and professional annual…

An efficient and professional annual service from Alan.

7 sierpnia 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you so much, James! Thrilled to hear that Alan provided an efficient and professional service for you. We're all about making sure our Aura Heating family feels taken care of. Looking forward to seeing you next time!

Oceniono na 5 z 5

Just had our annual service on our…

Just had our annual service on our boiler and gas fire. Had a message to say that Alan was on his way.
Punctual and very pleasant chap - both appliances serviced and areas left in clean and tidy fashion.
Well done Alan - hope to see you next year
Thanks

9 sierpnia 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Malcolm, thank you so much for your kind words! We're thrilled to hear that Alan provided you with an efficient and professional service. At Aura Heating, we always strive to make our customers feel taken care of. Looking forward to your next visit!

Oceniono na 5 z 5

Annual boiler service today was…

Annual boiler service today was completed with great efficiency by a very pleasant and polite engineer Damian everything was all good thank you

8 sierpnia 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you, D Benham! Absolutely thrilled to hear about your positive experience with Damian! We’re glad he made the annual boiler service smooth and pleasant for you. Thanks for choosing Aura Heating and sharing your kind words!

Oceniono na 5 z 5

Efficient boiler service

Damian arrived on time, was friendly and serviced the boiler. Everything appears to be working as it should.

8 sierpnia 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Ann, thank you for your kind words! So glad to hear Damian's visit went smoothly and that your boiler is working perfectly. We're always here with a smile and ready to help. Have a cozy day with Aura Heating!

Oceniono na 5 z 5

Alan was extremely professional

Alan was extremely professional, on time and very polite. Very conscientious and aware of the surroundings, very considerate and very tidy. Would thoroughly recommend Aura Gas and their staff to

5 sierpnia 2024
Opinia niezależna
Logo Aura Retrofit

Odpowiedź od Aura Retrofit

Thank you for taking the time to share your experience with Alan. I will be sure to pass across your great feedback to him.

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