CeX/Webuy - Australia Recenzje 26 039

Odpowiedź od CeX/Webuy - Australia

15 maj 2026

Hi Ethan,
​
Thank you for your review and I am sorry to hear about the issues with the product.

As we deal in used goods, each product brought to us is checked to ensure it is in a fully working & saleable condition. Minor scratches are acceptable on Games, DVDs and Blu-rays as long as they play. Whilst this isn't the experience which we aim to provide, feedback has been shared with our store so that they can take relevant measures to avert such instances in the future.

To work towards a resolution, please return it via post or to a nearby store and we will be happy to have it processed as per our online returns policy: https://tinyurl.com/mp6akraj. All returned items are subject to testing.

If you require further assistance, please contact us via our support page and we will help you out.

Regards,
Ashwin

Odpowiedź od CeX/Webuy - Australia

Zaktualizowano 15 maj 2026

Hi Tate,

Thank you for your review.

I'm sorry to hear about the issues with the switch control sticks, and I understand the inconvenience this would have caused.

All items we buy are tested before purchase, and only once they pass our set guidelines, they are bought and sold ahead. However, it appears the fault may have occurred on a later date, and in such instances, we offer an easy returns policy under our warranty.

I understand that you have replaced the sticks, but if you are facing any further issues, feel free to take the item to any CeX store near you or return it using our free postal service so we can look into it as per the procedure - https://tinyurl.com/3s385yh2

Should you wish to discuss this further or have any other concerns, please write to us through our support page https://tinyurl.com/2s37trn8 with the subject "TP - The switch control sticks were broken…" and I will be happy to assist.

Regards,
Ramson.

Odpowiedź od CeX/Webuy - Australia

15 maj 2026

Dear John,

Thank you for your review.

I'm sorry if your recent experience with CeX did not go as expected.

To better understand the issue and assist you further, I have sent an email to your registered email address requesting additional information. Kindly check your inbox, and if you do not see the email, please also check your Spam or Junk folder.

Regards,
Rahul

Odpowiedź od CeX/Webuy - Australia

14 maj 2026

Hi Jane,

Thank you for your review, and I’m sorry to know the game disc wasn’t in the expected condition and didn’t play.

Feedback will be shared with the sending store’s management so they can review their inspection measures to avoid a recurrence.

To work towards a resolution, kindly return the game FREE of cost via post. More details can be found here: https://tinyurl.com/3tcxhfxa. Or, you can return it to your nearest store for a quicker refund.

Lastly, I see we do have multiple units of the same game in stock.

If you need assistance with returning the game, feel free to write to us from our website (au.webuy.com) with the subject line “TP - Disc was scratched” and I will be happy to help.

Regards,
Saanchi

Odpowiedź od CeX/Webuy - Australia

14 maj 2026

Dear Henry,

Thank you for your review.

I'm sorry to learn that your Nintendo DS console developed a fault.

As we deal in second-hand goods, as a standard process, each product brought to us for sale is thoroughly tested on set parameters to ensure it is in a fully working & saleable condition in line with our grading and testing guidlines as we sell these further with a 5-year warranty. Considering the nature of electronics, faults may occur even after they are bought-in or sold further.

In such instances, customers are advised to return a faulty product under warranty in accordance with our return policies here - https://tinyurl.com/3vt22ekw. However, please note that our warranty does not cover physical/liquid/accidental damage. For more information, please refer to our Terms - https://au.webuy.com/site/terms/.

I hope this information helps & in case you require any additional help, please write to us via our support page & we'll certainly help.

Regards,
Rahul

Odpowiedź od CeX/Webuy - Australia

Opublikowano 14 maj 2026

Hi Amy,

Thank you for your review and it is unfortunate that the product didn't function as intended.

Considering the nature of our business, we ensure that items are tested before they are purchased. Whilst they may have visible signs of usage, we do not purchase items with visible faults/issues. I would like to extend my apologies if this hasn't been the case here.

Additionally, the images utilised on our website are stock images so the actual product provided may vary.​

Since we do not have a dedicated contact line, all our customer enquiries are resolved via emails/social media channels.

I have noticed that you have been in touch with us via email, I will be replying to the thread shortly to assist you further. Feel free to reply back if you require further assistance.

Regards,
Ashwin