CeX/Webuy - Australia Recenzje 26 039

Odpowiedź od CeX/Webuy - Australia

14 maj 2026

Hi Ellie,

Thank you for your review, and sorry to note this.

We ensure that all items are listed and sold as per their specifications, but we can never negate the factor of human error. I can assure you that feedback has been shared with the sourcing store’s management for a procedural evaluation.

Upon checking the order, I note that you have already returned the item, and it is good to see that a full refund was issued as per our online returns policy.

Should you want to discuss any further details, please contact us via our contact form at au.webuy.com/support and add “Trustpilot - Wrong game sent” in the subject line so I can assist you.

Regards,
Jessica

Odpowiedź od CeX/Webuy - Australia

14 maj 2026

Hi Rebecca,

Thank you for taking the time to leave your review.

I am sorry to hear about your recent experience in store. The level of service you have described is not the experience we aim to provide, and I appreciate you bringing this to our attention. Your feedback has been passed on to the relevant store management team so this can be reviewed internally with the staff involved.

To take this further, I will need a few additional details from your side so I can liaise with the store directly. I have requested these via email, so please kindly check your inbox along with your spam or junk folder if you are unable to locate it.

I would appreciate your response at your earliest convenience so we can assist you further.

Regards,
Nikita.

Odpowiedź od CeX/Webuy - Australia

Zaktualizowano 13 maj 2026

Hi,

Thank you for taking the time to leave your review.

I am sorry to hear that the tablet developed an issue and was not functioning as expected upon arrival. I understand this would have been disappointing, especially as the item was sold in A grade condition.

As we deal in used goods, we carefully check and test all items before they are purchased and sold, irrespective of grade. However, due to the unpredictable nature of electronic devices, faults can occasionally develop without anyone being directly at fault.

I have passed your feedback on to the relevant store management team for internal review.

You have the option to return the item for either a refund or a replacement under our warranty process. You may bring the item along with the invoice to any of our stores, or alternatively return it by post to our warehouse.

For full guidance on the returns process, please refer to our returns policy here: https://bit.ly/3hhqLBF 

Should you require any further assistance, please contact us through our website contact form and we will be happy to help.

Regards,
Nikita.

Odpowiedź od CeX/Webuy - Australia

13 maj 2026

Hi,

Thank you for your review.

We aim to ensure that product titles accurately reflect the item description. In the case of Graphics cards, we buy and sell graphics cards based on their model and capacity and not based on their profile, the number of slots, or a brand/make. Hence, the brands that we buy for a specific capacity/model are listed under the same title/box ID on our website. Also, please also note that stock images are used on our product listings.

If the item does not meet the customer’s requirements, it can be returned as unwanted within 8 days of delivery, either by post or directly to a store for a quicker refund.

I can see that you reached out to us regarding this wherein my colleague has assisted you via email with the returns process.

If you require any further assistance with returning the item, please feel free to reply on the same email thread, and I’ll be happy to help.

Regards,
Saanchi