CeX/Webuy - Australia Recenzje 26 039

Odpowiedź od CeX/Webuy - Australia

5 dn. temu

Hi Darren,

Thank you for your review, and please accept my apology for the inconvenience caused by the unclean condition of the games you received.

Although our main focus is on buying and selling pre-owned products, we do have quality control measures in place to ensure items are thoroughly cleaned before being shipped/handed over to customers. I completely understand your concern if this was not followed in your case.

I have already sent you an email requesting some details so that I can raise this with the store management and work towards a resolution. Please respond to that email at your earliest convenience. If you are unable to locate it in your inbox, kindly check your Junk/Spam folder.

Regards,
Ramson.

Odpowiedź od CeX/Webuy - Australia

6 dn. temu

Dear Elly,

Thank you for your review.

I'm sorry to learn about the unfavourable experience with your recent order and please accept my apologies for the inconvenience caused.

Because we deal in second-hand goods, as a standard process, each product brought to us for sale is thoroughly tested on set parameters to ensure it is in a fully working & saleable condition in line with our grading and testing guidlines as we sell these further with a 5 year warranty. Considering the nature of electronics, faults may occur even after they are bought-in or sold further.

Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.

Looking at our records, I noticed that your order was refunded in line with our return policy.

In case you need any additional help, please write to us via our support page & we'll certainly help.

Regards,
Rahul

Odpowiedź od CeX/Webuy - Australia

6 dn. temu

HI James,

Thank you for your review.

Please accept my unreserved apologies as your purchase experience with us has not gone as expected.

All items, along with their accessories, are thoroughly tested as per our operational procedures, and they are purchased only once they clear testing. If the item develops any issue within 5 years of sale, we readily review it and work towards a resolution as per our warranty policy.

I note that you've returned the item and a replacement was processed as per our online returns policy, which is good to see.

If you notice any further issues with your order, please contact us via au.webuy.com/support, and we shall assist you.

Regards,
Jessica

Odpowiedź od CeX/Webuy - Australia

6 dn. temu

Dear Duncan,

Thank you for your review.

I'm sorry to learn that you received an incorrect item and please accept my apologies for the inconvenience caused.

Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.

Upon reviewing our records, I noticed that you previously contacted us regarding this wherein my colleague responded to your email addressing the concern & advising a resolution in accordance with our return policy which would allow us to sort our a refund or a replacement for you.

In case you need any additional help, please feel free to reply to the same email thread & we'll be happy to help.

Regards,
Rahul

Odpowiedź od CeX/Webuy - Australia

6 dn. temu

Hi Tyler,

Thank you for your review.

Sorry to hear about the missing accessories, we do ensure to include essential accessories with our items. Unfortunately, this appears to have been missed out due to a human error.

I see there is an ongoing email thread about this, and I note that a resolution has been shared. If you have any further concerns, do not hesitate to write back to us on the same thread.

Regards,
Jessica