CeX/Webuy - Australia Recenzje 26 039

Odpowiedź od CeX/Webuy - Australia

3 dn. temu

Hi Hemant,

Thank you for your review, and I’m sorry to know you haven’t received the refund for this order.

Having checked our records, it appears that the funds have bounced back.

I see my colleague has responded to your email addressing your concern and has suggested a solution. Once the requested details have been updated, please notify us on that same email thread so we can sort this out for you promptly.

Regards,
Saanchi

Odpowiedź od CeX/Webuy - Australia

3 dn. temu

Dear Harmanjit,

Thank you for your review.

As we deal in used goods, the products we buy/sell may come with signs of use and wear & tear, depending on their grade, provided these are in a fully working & saleable condition in line with our grading & testing guidelines.

Additionally, before we ship any product, it undergoes several stages of quality checks to ensure it is in a clean condition.

As per our records, the controller purchased by you is graded "C", thus, it may come in poor but fully working condition. However, please accept my apologies if it was unclean.

To assist you further in this, I've sent an email to your registered ID. Please check your Spam/junk folder in case you do not receive an email in your inbox.

Regards,
Rahul

Odpowiedź od CeX/Webuy - Australia

3 dn. temu

Hi Sally,

Thank you for your review.

I'm sorry to hear that you received the laptop in an unclean condition and I understand that the packaging did not meet your expectations.

We have quality standards in place where items are given a clean wipe before dispatch and the stores ensure that they are appropriately packaged for safe transit and delivery.

Be assured, I will be forwarding this review as feedback to the store management so that their measures can be reassessed.

I will be sending an email to your registered ID to look into this further. Do check your junk/spam folders in case my email isn't located in your mailbox.

Regards,
Ramson.

Odpowiedź od CeX/Webuy - Australia

3 dn. temu

Hi Joel,

Thank you for your review, and I’m sorry to know about the issue faced with your recent purchase.

All items purchased and sold by us are accompanied by their essential accessories which facilitate the functionality of the item and we ensure that they are in a clean & hygienic condition, however, I will be raising this with the store management so such instances can be avoided and pre-dispatch measures are reassessed.

I have sent an email to your registered email address requesting some details, to discuss this further and offer a suitable solution. If you do not find my email in your inbox, please check the spam/junk folder.

Regards,
Saanchi

Odpowiedź od CeX/Webuy - Australia

4 dn. temu

Hi Neli,

Thank you for your review, and I’m sorry to learn that you’re awaiting delivery of your order.

To assist you further, I have sent an email to your registered email address. Please check the spam/junk folder, if you do not see my message in your inbox.

Regards,
Saanchi

Odpowiedź od CeX/Webuy - Australia

4 dn. temu

Hi,

Thank you for your review and it is unfortunate that your recent purchase has not gone as expected.

Our stores make every effort to fulfil customer orders and we have guidelines in place to check the product specifications while processing them. However, at times, the stores notice that the item is incorrect, missing or unfit for online sale, thus, to avoid the inconvenience of returning the item to us, such orders are cancelled.

With the way our system works, we try to assign this item to another store depending on availability. In such instances, for Click&Collect orders, we offer the option to cancel the order and have it assigned to a different store so it can be dispatched from their end.

Regarding the accessories, we do accept third-party accessories as long as they function as intended.

I am unable to locate any contacts with the limited details mentioned in your review. If you could please contact us via our support page https://tinyurl.com/2wwz75ew with the subject line "Trustpilot bought a logitech g29 for pick up… " along with the order details and I will be happy to assist you further.

Regards,
Ashwin

Odpowiedź od CeX/Webuy - Australia

4 dn. temu

Hi Ben,

Thank you for your review, and I’m sorry to know that you received an incorrect item in your recent purchase.

In line with our business policy, we have procedures in place to ensure that all items are checked to ensure correct items are fulfilled. On this occasion, it appears this process has not been fully followed, and your feedback has been duly noted.

To assist in resolving the matter, kindly return the item either to your nearest store or by post to our warehouse using our freepost service. Further information about our returns process can be found at the following link: https://tinyurl.com/bdd47yvs.

If you would like to discuss this further or need any additional information, please feel free to contact us via the support page on the CeX website (au.webuy.com) with the subject line “TP The product described”. Once we receive your message, I will be happy to assist accordingly.

Regards,
Viraj.

Odpowiedź od CeX/Webuy - Australia

5 dn. temu

Hi SG,

Thank you for taking the time to leave your review.

I am sorry to hear that you received a different colour keyboard than the one ordered. I understand this would have been disappointing and inconvenient.

The feedback regarding this issue has been passed on to the relevant store management team for internal review.

I have also sent an email to your registered email address to assist you further with this matter. If you are unable to locate the email in your inbox, please kindly check your Junk or Spam folder as well.

Should you require any further assistance, please feel free to reply on the same email thread and we will be happy to help further.

Regards,
Nikita.