CeX/Webuy - Australia Recenzje 26 039

Odpowiedź od CeX/Webuy - Australia

2 dn. temu

Hi Emil,

Thank you for your review.

I understand that your recent order did not arrive as expected, and please accept my unreserved apologies.

This is certainly not the type of experience we would like our customers to have, and be assured, feedback has been shared with the store management for procedural assessment.

We did receive your email and message on Facebook regarding this matter, and I note that a resolution is being worked out. If you
need any further assistance, feel free to write back on the ongoing correspondence, and we will be happy to assist you.

Regards,
Jessica

Odpowiedź od CeX/Webuy - Australia

2 dn. temu

Hi Cy,

Thank you for your review, and I’m sorry to know an incorrect item was sent in your latest purchase.

Your feedback will be shared with the sourcing store so they can review their pre-dispatch checks to keep such instances at bay.

Upon checking our records, I see my colleague addressed your concern on the email thread and offered a solution.

Lastly, I also noticed that we currently have multiple units of the correct game in stock, and should you require any assistance with returning the game, please feel free to reply to the same email thread you had with my colleague, and I will be more than happy to assist you further.

Regards,
Saanchi

Odpowiedź od CeX/Webuy - Australia

2 dn. temu

Dear Melinda,

Thank you for your review.

Please accept my apologies if you received an incorrect product in your recent purchase.

Please rest assured that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward.

Upon reviewing our records, I noticed you've previously contacted us regarding this wherein my colleague responded to your email advising a resolution per our return policy.

In case you need any additional help, please feel free to get back to us on the same email thread & we'll certainly help.

Regards,
Rahul

Odpowiedź od CeX/Webuy - Australia

3 dn. temu

Hi Leon,

Thank you for your review.

I see that the tracking details were sent to your registered email address. Sometimes emails can be routed to the Junk or Spam folders, so please check these folders if you are unable to find them in your inbox.

After reviewing our records, I can confirm that the order has been delivered. I have also sent an email to your registered email address regarding this further. If you are having trouble locating our email, kindly check your Junk or Spam folder as well.

If you require any further assistance, please feel free to reply on the same email thread.

Regards,
Nikita.

Odpowiedź od CeX/Webuy - Australia

3 dn. temu

Hi Will,

Thank you for your review, and sorry to hear this.

We have buy-in standards in place where all items, along with their accessories, are tested thoroughly to ensure they are fit for sale. If the device develops a fault after sale, we review it as per our 5-year warranty policy.

To work towards a resolution, I would request that you return the item to us so we can get it tested and verify the fault. You can either post the item to us or take it to your nearest CeX store. Click here for details on our online returns policy - https://bit.ly/3HAG5DL.

If you’d like to discuss any further details regarding your order, please feel free to contact us via our support page - au.webuy.com/support and we shall assist you.

Regards,
Jessica