CeX/Webuy - Australia Recenzje 26 039

Odpowiedź od CeX/Webuy - Australia

Zaktualizowano wczoraj

Hi Aaron,

Thank you for your review and I'm sorry to hear about the issues with the laptop you received.

All items we buy are tested before purchase and only once they pass our set guidelines are they bought and sold ahead. Looks like the fault occurred on a later date or else we wouldn't have purchased the item in the first place.

Additionally, we use AUS post for all deliveries and once dispatched, it typically takes 2 to 5 working days for the orders to reach the customers. Our records show that your parcel was delivered in the estimated timeframe.

To work towards a solution, please return the item to us either via our postal service or take it to any CeX store near you for a quick refund or replacement, subject to availability - https://tinyurl.com/p4fshdx6

Should you need assistance with the return or have any other concerns, please write to us through our support page and we will be happy to assist.

Regards,
Ramson.

Odpowiedź od CeX/Webuy - Australia

Wczoraj

Hi Jase,

Thank you for your review, and I am sorry to learn that the condition of the headphones did not meet your expectations.

As we deal in pre-owned items, they are tested and graded based on their cosmetic condition, functionality, and included accessories. We use stock images on our website for product listings, as items can vary in condition. I've duly noted your feedback regarding the items having some charge and will forward it to the relevant team for consideration.

Lastly, our pricing remains consistent whether the item is purchased for delivery, via collection, or directly in-store.

To address this further, I have contacted your registered email address, requesting some details. If you are unable to find the email in your inbox, kindly check your spam or junk folder as well.

Regards,
Saanchi

Odpowiedź od CeX/Webuy - Australia

2 dn. temu

Dear Chloe,

Thank you for your review.

Before we ship any product, it undergoes several stages of quality checks to ensure it is in a clean & saleable condition in line with our grading guidlines. We intend to provide only the highest quality items to our customers.

I'm sorry to learn that your product received by you did not meet your expectations.

Please rest assured, that feedback has been shared with the store's management for corrective measures so such instances can be avoided going forward

Upon reviewing our records, I noticed that you reached out to us regarding this wherein my colleague responded to your email advising a resolution per our return policy. Also, I understand that you'vr already returned the item to us.

In case you need any additional assistance, please feel free to reply to the same email thread & we'll be happy to help.

Regards,
Rahul

Odpowiedź od CeX/Webuy - Australia

2 dn. temu

Hi Garry,

Thank you for your review.

I am sorry to hear that you experienced difficulties with the online checkout process and missed out on the product as a result. I understand how disappointing this must have been.

I have reached out to you via email to discuss this matter further and gather some additional details so we can raise this with the relevant team for review.

I would appreciate it if you could respond at your earliest convenience. If you are unable to locate our email in your inbox, kindly check your Junk or Spam folder as it may have been filtered there by mistake.

Thank you, and I look forward to your response via email.

Regards,
Nikita.