Atom tickets provided me help and support even when my inconvenience was not their fault at all. They made me feel supported and heard. They made my rescheduling experience much better after I had to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Team hear my concern, and provided information I did not have, then offers me a solution that was greatly applicable. Thanks so much.
The promotions for $5 with T- Mobile Tuesdays we always have issues with payment method not accepting then they want was to submit a request . And still had problems after the claim it was my account... Zobacz więcej
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
Dane kontaktowe
Colorado Avenue 2700, 90404, Santa Monica, Stany Zjednoczone
- atomtickets.com
3,8
Dobra
99 recenzji
Odpowiada na 78% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Glitch in the app but Atom tickets solved my issue
We started off with an issue, a glitch in the app, which was taking my AMC $5 rewards when I didn't want to necessarily use them yet since I already had a promo with T-Mobile. Then after reaching out to customer service multiple times, I was able to come to a conclusion with some great employees who agreed that it was fair to add $5 credits back to my Atom account to use for future purchases. Now I know how the system works and I'll be on the lookout to make sure my transaction goes how I planned. Thank you Atom Tickets for the credits and I hope my issue helps other Atom movie-goers.
13 września 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Tungaa,
Thank you for wanting to give advice to your fellow Atom guests, we love kind and helpful people in our community! And we're glad we were able to solve your issue satisfactorily!
Kind regards,
Customer service responded quickly and…
Customer service responded quickly and was able to assist in a timely manner. I appreciate that.
13 września 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Monique,
Thank you for your kind words, at Atom we're always happy to help!
Kind regards,
It was quick talking with the bot and…
It was quick talking with the bot and being transferred to a human. The person helping me was quick and professional and helped resolve the issue I was experiencing.
11 września 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Rich,
We're glad we could help you and that you appreciate our agents so much. We hope to see you at the movies!
Kind regards,
The gentleman Jose made it easy to get…
The gentleman Jose made it easy to get my problem worked out. He was very caring to the situation and stayed with me on Chat until I was satisfied with the outcome. I really recommend Atom customer service if you have any questions.
10 września 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hi Cheryl!
Thank you so much for your nice words, we'll let Jose know his help made a difference! We hope you see you at the movies :)
Kind regards,
nobody resolved my issue and that he…
nobody resolved my issue and that he gave me the link for giving the feedback
5 września 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Simranjeet,
Thank you for your feedback. We’re very sorry to hear that your issue wasn’t resolved as expected. This is not the level of support we aim to provide.
If you still need assistance, please don’t hesitate to contact us again and include request ID 16419075 as a reference, our team will be happy to help further. We truly appreciate you taking the time to share your experience and hope to provide you with a better one moving forward.
Kind regards,
Odpowiedź od Atom Tickets
Hello dear guest,
Thank you so much for having such a positive opinion of Atom Tickets, we hope to see you at the movies soon!
Was just venturing
Was able to resolve my dilemma in a very short amount of time! And finding a. movie and location was easy reserving was easy and you can even reserve your seats just be mindful of what you are doing and agreeing to. alls well ends well!
19 sierpnia 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello there,
We're glad you were able to solve your dilemma! Thank you for choosing Atom Tickets, see you at the movies!
Response was quick
Response was quick, friendly, unique and able to solve my problem.
25 sierpnia 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Angelic,
Thank you so much for updating your rating. I'm the person who responded to you and I'm really glad I was able to help with your issue (see? we did turn the honmoon golden!). I hope you give Atom another chance and, if you have a problem with anything, reach out to us. We have many more solutions than the automatic responses from the app. Best wishes!
Great service and wonderful customer…
Great service and wonderful customer support. I truly enjoy the Atom Tickets service.
23 sierpnia 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Glenn,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Customer support was very helpful in…
Customer support was very helpful in reactivating my account
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Linda,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Agent wasn't helpful for second…
Agent wasn't helpful for second question I had. Which is why im I receiving an error message when I order food on the app. Been getting the same error message since yesterday.
21 sierpnia 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Issamar,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this; please reach out to us at customer.satisfaction@atomtickets.com with 16239243 in the subject line and we can investigate further.
Thank you!
Great Service
From the prompt response I received, to the explanation of what they did to correct the issue. When I logged back in, everything was perfect.
19 sierpnia 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Rad,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Problem wasn’t resolved .
18 sierpnia 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Zareth,
Thank you for your review!
It looks like our Support Team was able to assist you in ticket #16204524. If you need further assistance, please feel free to respond to your ticket again, and we would be happy to assist further. Otherwise, we look forward to hearing about your next experience via an updated review!
Thank you,
Live rep chat on a Saturday evening!
I had a question about senior pricing and was able to connect to a live representative in the app on a Saturday evening at 6:15 p.m.! And, the representative answered my question quickly.
16 sierpnia 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello David,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Odpowiedź od Atom Tickets
Hello, Barbara,
Thank you for your review! We're so glad to hear you are enjoying Atom and we'll pass your feedback to Antonio. We hope to see you at the movies soon!
Elisa was so helpful
Elisa was so helpful! Fixed my issue very quickly.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Adi,
Thank you for your review! We're so glad to hear you are enjoying Atom, we'll let Elisa know. We hope to see you at the movies soon!
Good service
31 lipca 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Datla,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Helpful and made my day to go to the…
Helpful and made my day to go to the movies
27 lipca 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Bobby,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Overall Review...
The Pricing. The T-Mobile Tuesday $5 Discounts. The Atom Customer Service being helpful repeatedly. The type, range, and genre of films to select from to watch from the Atom App! I can go on and on and on...Thank You for all You All do!! ❤️❤️
19 lipca 2025
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Sandeep,
Thank you for your review! We're so glad to hear you are enjoying Atom. We hope to see you at the movies soon!
Odpowiedź od Atom Tickets
Hello Dez,
Thank you for your review! We're so glad to hear you are enjoying Atom, we'll share your comment with our customer service department. We hope to see you at the movies soon!
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