Atom tickets provided me help and support even when my inconvenience was not their fault at all. They made me feel supported and heard. They made my rescheduling experience much better after I had to... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Team hear my concern, and provided information I did not have, then offers me a solution that was greatly applicable. Thanks so much.
The promotions for $5 with T- Mobile Tuesdays we always have issues with payment method not accepting then they want was to submit a request . And still had problems after the claim it was my account... Zobacz więcej
Although for me - an old school/non tech person - the app/email part has been a little hard to navigate (which is what caused my issue to begin with); the ‘people’ at Atom have been extremely helpful... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Atom Tickets is movie-going for the 21st century. Find the perfect movie & showtimes, buy your tickets, select seats, & order concessions all online, today!
Dane kontaktowe
Colorado Avenue 2700, 90404, Santa Monica, Stany Zjednoczone
- atomtickets.com
3,8
Dobra
99 recenzji
Odpowiada na 78% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Immediate response and valued me as…
Immediate response and valued me as there loyalty member. The refund process is awesome and systematic. Thank you.
25 maja 2026
Opinia niezależna
The promotions for $5 with T- Mobile…
The promotions for $5 with T- Mobile Tuesdays we always have issues with payment method not accepting then they want was to submit a request . And still had problems after the claim it was my account was blocked . The payment method finallly work just for me to get the wrong showtime time . T - Mobile needs to rearrange the movie perk to someone else .
23 maja 2026
Opinia niezależna
Appreciate being heard
Team hear my concern, and provided information I did not have, then offers me a solution that was greatly applicable. Thanks so much.
23 maja 2026
Opinia niezależna
Inadequate support following issue
I was not able to reach the ticket ever. Nor was I able to reach the concession ticket. The agent said I purchased a full price popcorn and a five dollar popcorn which I would’ve never done intentionally. I’m just very disappointed with a customer service of Atom and will not be able to recommend it to others, unfortunately.
23 maja 2026
Opinia niezależna
Quick and wonderful support!
Atom tickets provided me help and support even when my inconvenience was not their fault at all. They made me feel supported and heard. They made my rescheduling experience much better after I had to leave a movie early.
12 maja 2026
Opinia niezależna
customer service rep was great
9 maja 2026
Opinia niezależna
Fast response and resolution
I am very pleased with the fast response time and with the resolution for my concern. Customer service was very fast and supportive!
30 kwietnia 2026
Opinia niezależna
Order Issues
I had issues with the order. I tried to contact using chat or email without response.
24 kwietnia 2026
Opinia niezależna
Chat support = Fast
Alexandre was quick and to the point with my issue. Thank you!
20 kwietnia 2026
Opinia niezależna
Help me get a credit when they really…
Help me get a credit when they really didn’t have to awesome customer service thanks again
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Atom Tickets
Hi Jacob, thank you for your kind feedback! We're glad we could help, feel free to reach out anytime. See you at the movies!
Great customer service and results.
The support I received today was amazing. You guys are quick and very helpful and I’m so glad to have this app.
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Atom Tickets
Hi Emily!
We're glad we could give you the quality of care you deserve :)
See you at the movies!
Hopefully third time a charm!
This is the second time my ATOM gift card did not work at my local movie theater. They do take ATOM there, but for whatever reason, the gift card number....never been used(!) was invalid and I missed my movie altogether.
Another gift card number/code has been sent...let's hope this one works. Very dissapointed w/ATOM.
31 marca 2026
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Molly,
I'm sorry to hear you're experiencing difficulties using our app.
We'd like to give you a compensation due to the inconvenience. Please, reach out to us at customer.satisfaction@atomtickets.com with 19837210 in the subject line, so we can locate your account and apply a $5 credit to it.
Thank you!
Do not use them
Do not use them. They run a scam. And try not to refund you within 5 mins of purchase when ya realized ya mis locked. SCAM COMPANY. Calling the bank for full refund.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Jon,
I'm sorry to hear you're experiencing difficulties using our app.
We would be happy to assist you with this. Please, reach out to us at customer.satisfaction@atomtickets.com with 19830118 in the subject line and we can investigate further.
Thank you!
Easy to Purchase and Use Tickets for the Movies
Updated 4/11/2026
I am updating my review to bump from 3 stars to 5. My reason is that I discovered the requested e-mails to get my tickets not reaching me is likely due to my verizon.net e-mail. I had already checked SPAM folder and for any blocked senders in my mail config, and since none, I concluded it was the Atom Tickets e-mail process. I used Atom again in the past week and again tried sending tickets to my regular e-mail address, and it again did not reach me. This time I tried a second request and used an e-mail address on my own hosted server where I control ALL of the mail server functions. The e-mail to that address came almost instantly. I used Atom again today, this time doing one request to each e-mail address, and only the one to my address on my own server arrived. I have no idea why my regular provider is losing or blocking Atom e-mails, but my workaround will be to use the alternate address.
I will resume using Atom Tickets for all of my movie ticket purchases.
Original Review
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The service makes it easy and seamless to purchase tickets, select reserved seating and even add concessions items, but the last two uses have resulted in a hassle getting an e-mailed ticket to print out and take to the theater. Whether manually requested by me with the 'button', or re-sent by multiple service reps, they never arrive. Support says just bring the receipt e-mail to the theater, but the workers never know what to do with that and it takes waiting for a manager to use the receipt to create a ticket their ticket takers can scan. That hassle negates any convenience of the on-line purchase. When it happened I was going to switch ticket services, but gave them another try today with same result. I think they have been fine in the past, but with these last two experiences, I think I am going elsewhere in the future.
17 lutego 2026
Opinia niezależna
Odpowiedź od Atom Tickets
Hi there, thank you so much for the update and for giving us another try!
We're glad you were able to identify the email issue and find a workaround, we know how frustrating that can be. It's great to hear everything else has been working smoothly, and we truly appreciate your support.
Enjoy the movies 🍿
Great site and service
They have great promo's and if there is ever an issue support is super helpful. They are quick to respond and the app/site are easy to navigate.
24 marca 2026
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Dale,
Thank you so much for your kindness! We hope we can continue earning your trust.
See you at the movies!
Odpowiedź od Atom Tickets
Hi Rico. Thank you for your feedback! We're glad our support team could provide you with a clear and straightforward answer. If you need anything else, we're always here to help. See you at the movies! 🎬
Easy to buy tickets great customer…
Easy to buy tickets great customer service
21 marca 2026
Opinia niezależna
Odpowiedź od Atom Tickets
Hello Christopher,
Thank you so much, we really appreciate your comment and hope to continue helping you in the future.
See you at the movies!
Odpowiedź od Atom Tickets
Hello Nick,
We're glad we could help :)
See you at the movies!
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