Assura Financial Limited Recenzje 

516
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I’ve tried to get life insurance for years now but got refused due to my high risk occupation. After ending all calls immediately any other insurers called. I finally took my time to try again after a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Katie was so helpful friendly polite explained everything very clearly so I understood Karie offered me a few options of policies so I could decide what was best for me I am happy with the policy... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Really happy with the service I received. Everything was explained clearly, Mark Cinderby was friendly and very helpful, and the process was straightforward. Highly recommended!

Reakcja na opinię

Oceniono na 5 z 5

I receieved a call to confirm that I was getting all the extra benifits and was handed over to Kevin. I now have more cover for less. The process was done as quick as possable considering all the info... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Czasowe ubezpieczenia na życie

Napisane przez firmę

ASSURA+PROTECT is a trading name of Assura Financial Limited. Assura Financial Limited is authorised and regulated by the financial conduct authority under FCA registration number 795982. Assura Financial Limited is registered in England and Wales (no: 10781585) Dividend Life-Term Life and Multi claim critical illness cover; a modern life insurance with: Up to 200% multi-claim critical illness cover 200% Dual Life Cover Doctor on Demand with 24/7 GP services Life empowered membership benefits Life Empowered is more than our motto – it is our commitment to our customers. Make up to 3 major critical claims for a combined maximum benefit of twice (2X) the policy sum insured. (Most U.K. Insurance providers only permit 1 major claim per policy.) Dual Life Cover Partner protection which covers both lives – not just the first life like traditional joint life insurance. Membership Benefits Through the Annabel App policyholders access benefits including; cashback and discount savings with over 300 retail rewards partners, global periodicals, Doctor-on-Demand with 24/7 GP and Prescription Services. Competitive & Fair Premiums. Annabel rewards are available on all policies at no extra costs and there are never any activity requirements to keep premiums low and fixed. Assura Dividend Term Life with Multi-Claim Critical Illness Cover insurance is underwritten and issued by Family Assurance Friendly Society Limited which is authorised by the Prudential Regulation Authority (PRA), regulated by the Financial Conduct Authority (FCA), (Financial Services Register reference number 110067) and Prudential Regulation Authority, and incorporated under the Friendly Societies Act 1992, registered number 939F. Terms and Conditions Apply


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

516 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 30% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(516)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 468

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

5 star service!

Customer service agent Matt Painter was wonderful! Was clear, reassuring and very professional during the call, so happy have peace of mind and amazing benefits for myself and my family.

30 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

We appreciate your feedback and are delighted you had a positive experience.

Oceniono na 5 z 5

Stacy was attentive and explained the…

Stacy was attentive and explained the process throughout
She was friendly that made the process easy
I am grateful for having a knowledgeable person like her that helped with my application

29 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with Stacey.

Oceniono na 5 z 5

I had a call off a friendly Noah who…

I had a call off a friendly Noah who explained everything and when I decided to go ahead with the policy, he transferred me a very knowledgeable Mark Cinderby who walked me through everything and made sure I understood and repeated everything before proceeding. Absolutely 5* service!

29 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

Thank you for your review. We're pleased that our team was able to provide clear and helpful guidance. We know life insurance can be an important decision and we're grateful for the opportunity to assist.

Oceniono na 5 z 5

Kevin was very helpful and explained…

Kevin was very helpful and explained fully on what the policy involved. He was also more than happy to answer any questions

27 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

We’re pleased you had a positive experience. Thank you for your review.

Oceniono na 5 z 5

Excellent customer service

I spoke with Stacey Charlton today and she provided me with all the information I needed and answered all my confusions. She is very knowledgeable and knows her job well. Professional and friendly at the same time. Am excited about getting my life insured with Assura+.

27 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

Thank you for your kind words and 5-star review. We're pleased that Stacey was able to make the process straightforward and easy to understand. We appreciate your trust and are grateful for your feedback.

Oceniono na 5 z 5

Excellent

Mark was very knowledgeable. Kept things simple rather than making them confusing. He was friendly, helpful and answered any questions I had. Excellent service. New insurance policy in place. Mark is a credit to the company.

17 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with Mark.

Oceniono na 4 z 5

Holly attended to me very well

Holly attended to me very well. She was very professional and perfect.

24 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

Thank you for your feedback. We’re delighted to hear you were pleased with our service.

Oceniono na 5 z 5

Very easy call to follow.

Very easy call to follow.

If I wasn't sure of something, they were more than happy to repeat and explain further.

Very polite and mannerly. Regularly asked if I understood what was happening.

24 lipca 2026
Opinia niezależna
Logo Assura Financial Limited

Odpowiedź od Assura Financial Limited

We’re pleased you had a positive experience. Thank you for your review.

Oceniono na 5 z 5

Very clear and professional

I spoke to Mark Cinderby today who was very professional and freindly. Mark explained everything on call and made sure I understood it all.
I would definately recommend Mark to my family and freinds.

24 lipca 2026
Opinia niezależna
Logo Assura Financial Limited

Odpowiedź od Assura Financial Limited

Thanks for your kind feedback. We’re pleased we could help.

Oceniono na 5 z 5

Matt was proefessional and clearly…

Matt was proefessjonal and clearly highly knowledgable about thr product offers but also other options i had available to me some of which id never considered before. His knowledge of what he was providing was comprehensive , extensive and impressive.
His manner whilst polite displayed empathy and hw listened carefully to my circumstances and things id previously percieved as possible issues , ie that im not married amd my mortgage situation. He put me at ease and was positive and cheerful throughout.
Unlike other calls ive had from companies offering me insurances of different types, fuel companies , internet providers where ive felt somewhat pressured by the blatant upselling of extras that may not be vauguely relevant or pertinemt ti my soecifi situation , Not once during my call to Matt from Assure did I hear or feel any pressure to be influenced by bonuses .All too often companies are trained to give the customer the very worse case scenario if you dont take out their policy. This insults and gravely underestimats the intelligence and life experiences of the customer which comes at a great cost and I resolve to never entertain that company ever again!!
Matt did none of these things
Matt , Assure are very lucky to have you on board.
Thank you for you time and I genuinely wish you the best for your future career.

23 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

Thank you so much for taking the time to leave such a thoughtful and detailed review.

We are delighted to hear about your experience with Matt.
It's particularly rewarding to hear that you felt listened to and supported, with no pressure or unnecessary sales tactics. We pride ourselves on putting our customers first, and your comments perfectly reflect the service we strive to deliver every day.

We will be sure to pass your kind words on to Matt. Recognition like this means a great deal and is always appreciated by our team.

Thank you again for choosing Assura Protect. We truly appreciate your recommendation and wish you all the very best for the future.

Oceniono na 5 z 5

Friendly service

Friendly service, not pushy, explained everything clearly in a way that was understandable.
Many thanks to Mark Cinderby for the excellent, supportive, friendly service he gave me.

23 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

Thank you for your kind review.

We're delighted to hear that Mark provided friendly, supportive service and explained everything clearly without any pressure. We'll be sure to pass your comments on to him.

Thank you for choosing Assura Protect.

Oceniono na 4 z 5

I spoke to Ryan gormley he was easy to understand and grate with explaining the new deal.and also answered any questions we asked ... should get a pay rise ...lol …

I spoke to Ryan gormley he was excellent with explaining, the new cover for me and my brother very helpful and explained everything billent.i.we are very happy with your service and grate customer
Service.im saving money and got a better 🤝 win win

21 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with Ryan.

Oceniono na 5 z 5

Great

Great phone call with Daniel today sorted my new policy out explained everything very informative made sure everything was right friendly will definitely recommend to family and friends

21 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

Thank you for your fantastic feedback. We're thrilled to hear that Daniel provided such a positive experience. We will be sure to pass on your comments to them.

Oceniono na 1 z 5

Cold calls

Please remove me from your calling list. I got constant calls each and every single day without rest. From completely different numbers. I've blocked most of them and still got new numbers calling. I'm at the point which I mistakenly not answering an important legit call because of this.

21 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

Thank you for taking the time to share your feedback, and we're sorry to hear about your experience.

We understand how frustrating it must have been to receive repeated calls from different numbers, especially when it has reached the point where you have become reluctant to answer calls.

Please be assured that once you provide your details I will request for your details to be removed from our calling systems and you should then not receive any further contact from us. We will also review the concerns you've raised internally to help prevent similar experiences in the future.

We apologise for the inconvenience caused and appreciate you bringing this to our attention.

Oceniono na 5 z 5

Toni was very helpful and friendly …

Toni was very helpful and friendly she went through everything easy to understand

20 lipca 2026
Opinia niezależna
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Odpowiedź od Assura Financial Limited

Thank you for your review. We’re delighted that you had a positive experience.

Oceniono na 5 z 5

Kevin was absolutely wonderful very…

Kevin was absolutely wonderful very help and a top guy brilliant customer service could not have gone smoother thanks Kevin

20 lipca 2026
Opinia niezależna
Logo Assura Financial Limited

Odpowiedź od Assura Financial Limited

Thank you for the 5 star review. We are glad you had a positive experience.

Oceniono na 1 z 5

Cold called by pushy rude guy, who hung up on me...

Was just cold called by a very pushy sales rep from number 07482751737 about life insurance, the kind of wouldn't take no for an answer attitude, when I said not I've not really thought about it much, so id like to have a think and see if its something I think I should look into and then come back to you. Still tried to push me into booking an appointment, and when I started to repeat my position just hung up on me mid sentance.

So, once I have had a think, and maybe look into some life insurance, I definitely will not be coming here for anything.

20 lipca 2026
Opinia niezależna
Logo Assura Financial Limited

Odpowiedź od Assura Financial Limited

Thank you for taking the time to leave your feedback. We're sorry to hear that your experience fell short of the standards we aim to provide. We truly appreciate all feedback, as it helps us continually improve our service. We will review the points you've raised and come back to you with an update once you are able to provide us with your details.

Oceniono na 5 z 5

Staff was very friendly and…

Staff was very friendly and professional and explained everything I needed to know about my new policy and what will happen

20 lipca 2026
Opinia niezależna
Logo Assura Financial Limited

Odpowiedź od Assura Financial Limited

Thank you for your feedback, we are pleased that we could help.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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