The products are great, but…….. if you wish to return anything or wish to deal with after sales, they are an utter disaster. I bought some bib shorts from them and was told that a carrier wo... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Poor communication! Bad return policity! Good products, but very bad service. I love the brands Assos and Giordana, but I will never buy stuff again at Swiss Iconic.... Waardeloze service en hele... Zobacz więcej
Love this site to pick up excellent quality kit. Customer service is consistently bang on. Tracked and expeditious shipping. But ... really wish they would expand/replenish their inventory. Pretty... Zobacz więcej
WORD OF WARNING GUYS... I returned my faulty ASSOS T.CAMPIONISSIMO_S7 BIB SHORTS to Swiss Iconic Factory Outlet over 3 weeks ago. They signed for the returned item on the 13th June. I've em... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The Outlet was created for Assos riders who want to obtain a personal favourite but now discontinued Assos product, for collectors and simply for cyclists who may be new to Assos.
Dane kontaktowe
Zjednoczone Królestwo
- info@swissiconic.com
- assosfactoryoutlet.com
Nie odpowiedziano na negatywne recenzje
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Excellent service
Excellent service. High quality kit at very reasonable prices.
Great value for money
Great value for money and a awesome product. Service is quick and efficient and I have now bought many times for me and my family
Good Source for Assos
I purchase my Assos bib shorts from Swiss Iconic. The Assos shorts fit me well and Swiss Iconic offers great sale prices. Shipping charges via Fed-Ex to the USA are reasonable.
bryantyan
the price is so good for me and I can get most popular product
Terrible Service
I ordered two base layers and paid extra for FedEx next day delivery. Six days later the base layers arrived after I had left to head back South in business so have to report a fairly shoddy service particularly when competitors offer much more expeditious service. I wrote to assos factory outlet/swissiconic expressing my deep dissatisfaction at this level of customer service and never received a response. Ironically, you get a much better service ordering directly from Assos in Switzerland so my advice would be to wait for one of their twice yearly sales
Good experience, but more sizing options needed
i would rate it 5 stars if there were more sizing options.. no issues with what I could find on my size, Assos cycling wear is fantastic
Update: Something has happened
Something has happened. I remember reading a few months ago that the family who owned Assos had sold the business. It doesn't look like it was for the better.
In the past orders placed with Assos Factory Outlet arrived at my California residence in only a few days and if I remember correctly the shipping was at no additional cost.
It is now Dec. 5th and an order placed on Nov 23rd has not arrived. I did not pay the higher cost of Fed Ex delivery ($30), opting instead for Royal mail at $13. Using tracking it appears that the items were provided to the Royal Mail on Nov 26 and have not budged since:
09:10pm
Item Despatched to Royal Mail site NW Midlands Mail Centre
The Assos products have been consistently excellent in my experience and pricing was quite attractive as well. However this recent experience tells me not to buy from these folks if the need is immediate.
UPDATE: It took a few days, most likely due to this being the holidays (even in GB) but James of Assos/Swiss Iconic got back to me. He recognized the fact that the shipment was lost at Royal Mail and offered to resend or cancel the order. The second shipment was received a few days later (via Fed Ex). Thank you James.
Not so good report on Royal Mail. They eventually responded to one of my 2 messages with the fact that my claim of a lost shipment was not valid until 25 days after the original estimated arrival date had past. And sure enough, the day after the make up package arrived I received a notice from the USPS that they had a package from the Royal Mail for me.
I am working with Swiss Iconic now to return and will update again if necessary.
Colorado - Amazing product, great price, speedy delivery.
Ordered from Colorado. Lot's of 5+ hour climbing days. Perfect product (T-cento). Accurate sizing. (5-7, 150 lbs, S) Much faster than expected delivery. Took about 30 seconds to go from laughing at $300 bibs to wondering why in the world I didn't spring for them years ago. Very happy to have found the outlet!!!
Watch out for import duties and taxes in Canada
Just received my package by Fedex and I had to pay
152.75$ Import duties and taxes more from the
25.00$ FedEx shipping and the
350.00$ bibs - would of been cheaper locally!!!!
They seem to have gone out of business
They seem to have gone out of business. No response to emails, nobody answers the phone.... dodgy.
I am a big fan of Assos gear....but
I am a big fan of Assos gear. And, I love this discount site. But, trying to deal with FedEx is a nightmare. They have refused to leave a package unless they get a signature. So, if you work or are away from your home you will add an extra day to delivery while you sign the slip they leave and they come back the next day to deliver. Even more aggravating if they call in advance (sometimes they do & sometimes they don't) and you try to call back to access their phone system you will discover what a true PITA this company is. There is more but I won't go on. The use of FedEx as a shipper will influence my future decision.
Today I received a notice from FedEx saying that they were holding my package and I would have to drive to their facility (3 towns away) to get my package. Why? No reason was given. So I went there. I asked why my package was being held when FedEx had contacted me yesterday to say it was being delivered today. Answer: "It has a yellow sticker on it." So? "That means hold." But, why? "I don't know." And, why did I get a message saying it was being delivered? "Maybe a mistake?" Good grief. They don't even know. When I said that I hated dealing with FedEx I was told, "You should contact your retailer and tell them not to use us." I love Assos Discount Outlet but I cannot do this anymore. Sorry.
Passing off normal items as limited edition items and pay for returns
Ordered a limited edition (profBlack) jacket which was pictured and described as such. Received a normal jacket. Very poor, passing off a normal and cheaper jacket as a limited edition one. The price is not competitive for a normal item.
Also beware you have to pay for your own returns. Very rare for most 'proper' online retailers.
Unless the item is a massive bargain or you know your Assos size I would shop elsewhere.
Only buy ASSOS for all my cycling apparel
Only buy ASSOS for all my cycling apparel and love the brand as the quality goes above and beyond my expectations. Outlet is very affordable, convenient and ships pretty quick. Don't waste your time and hard earned money on any other brand for your cycling apparel, you won't regret ASSOS.
Not enough supply...
Purchase experience is ok, however, most desirable products don't have common sizes, and if they do, the discount is very small.
I purchased something
I purchased something such as socks, gloves a couple of days ago. I was happy to can get items as very reasonable price. If i have a chance, i would want to use this site again. thanks!
The best cycling clothing made
The best cycling clothing made. Shop the Assos Factory Outlet and the prices aren't bad either. Style, Fit & Quality!
Fine products
Fine products. Work great for endurance road cycling and daily commuting. I even wear them around the house when I get back from a ride.
Good prices and and a good end to end …
Good prices and and a good end to end experience
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