Bromleys Art Supplies Recenzje 

195
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Placed my first order with Bromleys Art Supplies in the evening of the 7th September. Ordering was easy and the online store has a good range of art supplies at competitive prices. My order was delive... Zobacz więcej

Oceniono na 5 z 5

I have ordered 4 times from Bromley’s. They have an excellent range of art supplies and competitive prives. All my orders have been delivered by Royal Mail 24 hr delivery and are extremely well... Zobacz więcej

Oceniono na 5 z 5

Fantastic customer service, great prices, quick and safe delivery of art supplies. Love shopping here and highly recommend gathering art supplies from Bromleys! I really like the personalised packing... Zobacz więcej

Oceniono na 5 z 5

Excellent service & prices, I'm really happy to have made my purchases from Bromley's. The delivery was very quick by DPD, although they left it on the doorstep & didn't knock or ring the bell.... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep artystyczny

Napisane przez firmę

We're a friendly, family-run art supplies business stocking a vast array of materials for your painting and drawing needs. Grab your art supplies at discounted prices, and we're proud to offer top-notch service and worldwide delivery. Let's make your creative journey even more exciting!


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

195 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(195)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 68

Napisz recenzję
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Oceniono na 1 z 5

Bromley art supplies failed to deliver…

Bromley art supplies failed to deliver my order via DPD to the value of £76. This is the 3rd occasion this has happend and I have started action against them and DPD to recover my lost money. I would NOT RECCOMEND anyone using the internet to order goods from this company.

30 października 2022
Opinia niezależna
Logo Bromleys Art Supplies

Odpowiedź od Bromleys Art Supplies

Hi Mr Jones, unfortunately DPD misrouted your parcel causing it to arrive one business day later than expected, although it was still within the 1-2 day estimated delivery window. We understand your frustration and have done our best to chase it up with DPD, including monitoring the parcel all weekend. It has now arrived with you. I can assure you than on no occasion would a customer ever loose their money when buying goods from us. If there had been further delay, we would have either refunded you the goods, or resent them.
Your complaints will be passed on to DPD and if you did order again you can email us or call up to request your parcel be sent by Royal Mail, if that is your preference.
We send out thousands of parcels and generally find DPD to be pretty reliable, which is why we use them. However, there are always going to be instances where things go wrong, and this can happen with any delivery company. We always endeavour to make sure problems are sorted and the parcel does arrive as quickly as possible if a problem ever occurs.

Oceniono na 5 z 5

Great service

Great choice of products. Ordered ecoline ink at a fab price and it arrived super quick with standard delivery. Glass Products packaged carefully and all in paper and card rather than plastic. Very happy.

9 września 2022
Opinia niezależna
Oceniono na 5 z 5

Fast delivery and competitive prices

Felt like it's important for me to leave a review because we need to help small companies and praise them when they do a great job.

I ordered for the first time at Ken Bromley and I was really happy with the service.
Ordered on Tuesday around 12am and received everything the day after around 9am by DPD. Incredible! And I only paid for the standard delivery!

Large range of products and good prices. Will use your service next time for sure! Everything was carefully wrapped up and arrived intact.

Thank you

11 sierpnia 2022
Opinia niezależna
Logo Bromleys Art Supplies

Odpowiedź od Bromleys Art Supplies

Thanks for the great review, I'm glad you have been happy with our service! :)

Oceniono na 2 z 5

Postage Increases

I've used Ken Bromley for years. But sadly on my last attempted order they seem to have increased postage rates for the Highlands (Inverness). I emailed (no reply), then phoned them. The individual I spoke to was disinterested and didn't care so I'm now using Jackson Art with free postage. I'm happy to pay fair postage (it was £4), but not when that's gone up to over £10 for same watercolour pad.

22 maja 2022
Opinia niezależna
Logo Bromleys Art Supplies

Odpowiedź od Bromleys Art Supplies

Hi, I am sorry you are disappointed with our postage charges. Unfortunately, all the couriers have increased their prices recently due to increased fuel etc.

I'm not sure what you were trying to order, but our postage rates to the Highlands and Islands, are the same as for the rest of the UK as long as we can send the parcel with Royal Mail (£4.50 for orders under £50 and FREE for orders over). Once it gets larger or heavier we have to use a courier who charge a surcharge for certain areas. We do try to keep the cost of our goods and postage as low as we can. I'm not sure what pad you were buying, but as a test, I just added 4 A4 Bockingford pads to my cart and our total price including postage came out cheaper than Jacksons.

Oceniono na 5 z 5

Fast delivery and well packed

Just received my order from Ken Bromley Art Supplies of a couple of paint brushes. Not used yet but plan to soon. Delivery was very fast and well packed. Enclosed with the order was a photocopied note with seasonal greetings from all the staff showing individual names plus a note saying by whom the order was packed. Nice touch.

11 grudnia 2021
Opinia niezależna
Oceniono na 5 z 5

Absolutely first class company

Superb company, I’m on my 16th/17th order, never been a problem, when there has been issues, they have been my fault, adding items that I’d forgotten to order, were added to my original order, with no fuss, no bother, just a completely totally professional helpful and friendly service.
The delivery is super fast, very well packaged, very good prices, and extensive range of products with everything in stock. I don’t buy my art supplies from anyone else. They are the best in the business!!!
Highly recommended 10/10

28 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

All good, excellent service,

Couldn’t be more pleased with the service. Ordered at the weekend, phoned customers service to add something to the order on Monday morning, which I paid for separately but they added to my order. I then received the package on Tuesday lunchtime, with free postage for amount spent, excellent service and customer service. Couldn’t be any better. Same quick service as I would have received from A**zon, free postage if paying over, I think £40 or £50, lovely to support them.

23 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Fantastic service

Fantastic service, extremely professional on all accounts. Good, easy to navigate website, good, competitive prices, prompt delivery, proper invoice, well packaged and, the best bit of all this company includes a comprehensive good, 'old-fashioned' printed catalogue! On-line is great, but nothing beats being able to browse through a catalogue.
Highly recommended company for all art supplies.

19 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

A Golden service!

I am so glad I found this company. They have been great! I have found everything I want on their website and at really competitive prices. I love Golden art products which are not cheap and KBAS keep a really good range at affordable prices. I have found that if I order over the weekend (Sunday) the goods usually arrive by Wednesday morning - brilliant service. I can't recommend this company highly enough.

27 stycznia 2021
Opinia niezależna
Oceniono na 1 z 5

Orderd online for my wife for…

Thank you for your reply. I have no emails in my spam . I am afraid we only have wifi and no airtime as we are not going out at all. I do not know why the emails are not coming through. If you could please try email again I do not like these platforms but you can understand our frustration.
Regards
Greg

15 stycznia 2021
Opinia niezależna
Logo Bromleys Art Supplies

Odpowiedź od Bromleys Art Supplies

Hi Greg, I actually replied to your email on the 5th Jan with a returns form for you to fill out to return the paint. I then resent that email yesterday when you emailed to say you hadn't heard from us. I also sent another email this morning. Maybe they are getting caught in your spam folder? You can always phone on 01204 690 114

I have resent the emails, so hopefully they will come through to either of the two email addresses. Also, you can download the returns from from our website and just follow the instructions for returning goods: https://www.artsupplies.co.uk/info-returns.htm You can miss out the returns number if you do not get the emails I sent.

Oceniono na 5 z 5

Hassle free

My order - a large acrylic paint pad, arrived within a couple of days. It was very well packaged so no damage. Would recommend.

23 września 2020
Opinia niezależna
Oceniono na 5 z 5

Great service.

Great service.
Have now ordered from them twice (various art supplies), and delivery was prompt despite pandemic.
Order packaged with great care, so no dents or breakages. Very pleased.

1 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

very good service!

super easy to order and shipped very promptly! my artist friend loves her present and will definitely order again

21 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Good products, good service

Order many times from this supplier without any issues. Prices seem comparable with other suppliers. All purchases (Oil paint, brushes, canvas) have arrived promptly and well packaged. Would recommend.

8 lipca 2020
Opinia niezależna

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