artificialmerch.com Recenzje 173

Used this company several times in the past and received fabulous product in expected time. Since December no order has been filled and zero replies to several emails asking about 2 orders. The website states they are hiring people but it doesn't seem to much to ask for someone to reply to email with an update or refund my money if they can't fill the orders. Their product was great in the past but I will no longer order from them if an email to update on orders isn't even possible for them to do. Can't rely on them.

Placed an order on December 10th for over $400 and have not received product and zero response to my many emails! My attorney just emailed for fraudulent activity and they are to reply within 5 days. If no response- will result in further legal action, including potential litigation to recover damages and pursue appropriate remedies under applicable laws.

PLACED AN ORDER DEC 2ND 2024 ITS FEB 21 2025 STILL HAVE NOT RECIEVED ANYTHING ITS NOT BEING PROCESSED ITS NO TRACKING HAVE EMAILED THEM 10 TIMES NO ANSWER IF THEY CANT DO THE ORDERS REFUND ME MY MONEY ORDER # 15892

Do not order from this site. If I could give this site zero stars I would. I placed an order 12/28/2024. I received an email confirming my order and then that was it. I never received my order. I have emailed twice, reached out on their online form, tried to chat, reached out on Facebook messenger and still not one word from any one at the company. I have no idea if I will ever see my products or receive a refund for the $76.79 I spent.

My first order was fine. Loved flowers. Ordered more and only received some of the 2nd order. Emailed several times no response still ordered both in January

Do not use this company. I placed 2 orders, received a confirmation email on the 14th and 16th of January. I have sent several emails requesting status of shipment. I have received nothing in return. I attempted the chat yesterday morning in which they say that they will respond immediately. 24 hours later today and still no response. I don't believe the product exists.

2/24/25

To provide a quick update about order #16769 placed on January 14th in the amount of $83.34 and #16687 placed on January 16th in the amount of $24.95. I have received NOTHING! No response, no email, no text, or chat on their website, no tracking info, and NO PRODUCT! This company is a scam and nothing more than cyber pirates. Do not purchase anything from them.

4/6/2025

UPDATE - Email received March 19th, 2025 Advised I have not received a tracking number as of yet or a shipping notification. Today is April 6th, 2025 and I am still waiting for the items ordered and a tracking number.

Dear Valued Customer,

Thank you for reaching out to us, and we sincerely apologize for the delay in responding to your inquiry and for the inconvenience caused by the status of your orders #16687 and #16769.

Due to recent changes in our customer service team and an unexpected delay from our supplier, your orders were not processed and updated in a timely manner. We take full responsibility for this oversight and the frustration it has caused you.

We are currently preparing to reship your orders and expect to provide you with the shipping and tracking information by next Monday. The estimated delivery time is before April 10th. If this timeline still meets your needs, we will proceed with the shipment and provide you with a compensation plan to address the inconvenience caused.

However, if you prefer to cancel the orders instead, we completely understand and will process the cancellation and refund immediately.

Once again, we apologize for the inconvenience and thank you for your understanding and patience. If you have any further questions or concerns, please do not hesitate to contact us. We are here to assist you.

Warm regards,
Robin
Customer Service Team

UPDATE
4/17/25
Nearly 3 months later and I have received just 1 email over 2 months after the purchase with a promise to receive the items ordered in January 2025 by April 10th, 2025. Today is the 17th of April and still no product or email update from this company.

May 7th, 2025

Today is May 7th, 2025 and still no flowers from this fraudulent company or refund. I finally spent $323.35 on Prestige Botanicals for basically the same order and found the remainder of my order on Etsy. The quality of Prestige Botanicals real touch flowers is absolutely amazing! Prestige Botanicals is prompt as I received my order 4 days after ordering. The Etsy order is in route. Yes I did pay more but the quality is great and the flowers are gorgeous. DO NOT ORDER FROM ARTIFICIAL MERCH. They are nothing but thieves and a fraudulent company.

4/18/25 e-mail - Artificial Merch apparently has only one employee.

Dear Customer',

I sincerely apologize for the delay in addressing your order issues. I took some personal leave recently, which unfortunately led to the situation. Regarding your Orders #16687 and #16769, they are currently being stocked and prepared for shipment. We expect to complete the shipment by next Monday.

I've also noticed the 1-star review you left on Trustpilot. I feel deeply sorry for causing you such an unpleasant shopping experience. This is my fault, and I am determined to do everything in my power to regain your trust.

If you are willing to withdraw the current review, we are prepared to offer you further compensation. For example, we can refund the shipping fee of the order after you receive the goods, or provide a discount for your future orders.

I understand that we've let you down, but I hope you will give us a chance to make it up to you. We will keep you updated on the shipping progress and ensure that you receive your items as soon as possible.

Thank you for your understanding and patience.

Best regards,

Robin

5/25/25

This is obviously a company outside of the United States. In this country when items are purchased the law requires the company to follow through with delivery. In the United States it is against federal law for a company to not deliver on a timely basis items that have been purchased, especially when there are specific delivery promises or if no delivery timeframe is specified. The Federal Trade Commission (FTC) has rules in place to ensure prompt delivery of goods ordered through mail, internet, or phone. I think it is time to notify the FTC about Artificial Merch to prevent this fraudulent activity from continuing to occur.

My 2 orders were never shipped or sent.
Order Payment Fulfillment Total
#15763 - 25 Nov, 2024 Paid Unfulfilled $287.37
#14689 - 10 Sep, 2024 Paid Unfulfilled $72.87
They took my money and never sent my product for my upcoming wedding. I am so disappointed and hurt. Now out $360.24. No flowers for my wedding or money to get others. I've sent chats, emails and no responses.

Love the idea of this website and their products but not sure if it is trustworthy. I placed an order on 1/16 and got a confirmation email. I have emailed multiple times for an update on order #16790. I have not received an email back and have closely watched my spam and junk inboxes as the website suggests but have received no communication. I would love to have confirmation and confidence that I will be receiving my items within the next month or so, I look forward to using their products for my wedding.

I will update this accordingly.

UPDATE** don’t order from here. It is a scam. I never received any communication back on updates about the order and it is past when I should have received my order.

Don't buy from this company! Placed 2 orders in December, it's been a month and they haven't shipped. Emailed 4 times no response. Filed a claim thru PayPal!

I ordered flowers two months ago on 27th November 2024. When I didn't receive any shipping information, I contacted the company on 6th January 2025. They did not respond. I emailed them again on 13th January, 18th January and 23rd January. I have not received any responses.

I placed an order for an upcoming wedding On Jan 2nd. They took my money from my credit card and have not shipped my merchandise order # 16232. I haven't receive the shipment date. I email customer service on Jan 10th and Jan 21st no response. This is very disappointed. Please refund back my money Immediately. You didn't waste any time to take my money since I pay for the merchandise and you have my money the decent thing you can do is response to my email.

I ordered a large order of flowers various variety on December 02, 2024. My expe ted day of delivery was January 10th. A representative Ines reach out to me December 17th, saying she would refund my money. It is a scam, this company is not selling flowers. My order # 15894 / $445.00. I haven't hear anything since. Got jacked big time. This is just
terrible..do not order anything from this company. Ines if you are reading this please refund my money.

I placed an order on 1/2 and got a confirmation email of the order, paid for expedited shipping and I haven't heard anything since. Order #16242. I just want some communication on when this will be shipped or to be able to cancel and get a refund. They would be avoiding all of these complaints if they just emailed us all back. Or provided a customer service number to reach them at. I am so disappointed! Will be reporting if I do not hear anything.

Still awaiting on a refund for an order I had cancelled over 2 weeks ago. Have not received a response or the refund.

Placed a $250CAD order, for an upcoming wedding, on Nov 29th. Reached out through email multiple times and have heard nothing back. I've emailed, sent a message through Shop, and now through PayPal. It was supposed to be delivered in 15-25 days and I still haven't even received an update on whether or not it's even going to be shipped in spite of requesting one. order #15807, I just want it shipped or a refund.

I ordered items for my dear girlfriends for Xmas and here it is January 2025 and I still haven’t received the items! I’ve emailed 4 or 5 times with no response. I refuse to be scammed and plan to report this to the BBB! My order #15624 Every review is negative for this poor excuse of a company, I should have reviewed the reviews prior to placing my order, To good to be true, I guess??

Has not responded to my email. Very disappointing. Ordered all merch in November and still not received. I’ve followed up at least 5 times.

**UPDATE! finally got a response and they said they would give a refund and said it would take 2 weeks. I’ve waited well beyond the 2 weeks**

I RECOMMEND NEVER USING THIS BUSINESS!

No response after multiple emails! I ordered once before from this company and it took a month to receive my order after purchasing an expedited shipment. Since then they offered me a $20 in store credit, in my opinion that’s not great! Then against my judgment I ordered again on Oct 31st. Again late to deliver! I reached out a month ago and they responded that it would be delivered on Dec 20th now it’s the 30th and I have tried to reach out at least 7 times and nothing!

We had a challenge up here in Canada because we are in the midst of a country wide mail strike. The was a challenge because the carrier Artificialmerch usually uses to deliver products their products in Canada is Canada Post. The company bent over backwards to successfully deliver to product to us not only in perfect condition but on time! They kept in touch with us every step of the way. Thank you ever so much.

It took a while but I received my order along with several nice free gifts. Vitamins, probiotics and choclate. I will be ordering again.