I ordered a small bunch of artificial flowers in January, but hadn't received them last month, so I went to my PayPal account to report them as undelivered. The first step in making a claim was to con... Zobacz więcej
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I ordered in November and they said it would arrive by February then stopped replying to my messages, I messaged every week from February to March. I had to go through PayPal for a refund. NOVEMBER. T... Zobacz więcej
I ordered flowers for my daughter's wedding in Jan 2025. In February Artificial Merch cancelled my order totally almost $300. I'm still awaiting my credit card refund to spite emailing them mul... Zobacz więcej
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Order placed for very large floral installation for Cincinnati MayFestival 150th Anniversary concerts. Floral was beautiful and custom, the team was able to fill this Order and ship via air to LAX.... Zobacz więcej
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Too real to be real.
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Estonia
- artificialmerch.com
1,6
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173 recenzji
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Your site should be shut down
I’m still missing $30.10 of my refund.
Also, the fact that your site is still up is disgusting.
I wanted my flowers. If your website is still functional and still selling the items that I ordered in JULY, it stands to reason that you could’ve just sent me my order.
Please send me the rest of my refund.
And, anyone else out there, do not order from this company if you actually want to receive the goods that you paid for. Even if you’re willing to wait, five months you still won’t receive them.
And, they’ll try to short change you on your refund.
25 listopada 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
Dear Julie,
Thank you for your message, and I deeply apologize for the continued frustration this situation has caused.
We want to clarify that, as mentioned in our previous communication, your refund was processed in two parts. The first part of $400 was refunded earlier, and the remaining $30.10 has now been successfully processed as well. Please check your account to confirm that the full refund has been issued.
We understand your disappointment, and we truly regret that your experience with us has been so unsatisfactory. We value your feedback and take your concerns seriously. We’re sorry that we couldn't fulfill your order in a timely manner, and we regret the delay in providing the products you ordered back in July.
We are actively working to improve our processes, and we understand that your trust in us has been shaken. We truly hope that the resolution of your refund can help to begin restoring your confidence in our company.
Thank you again for your patience, and we sincerely hope we can have the opportunity to improve your experience moving forward.
If you have any further concerns or need assistance, please don't hesitate to reach out.
Sincerely,
Ines
Hi this is Michelle I put a order in…
Hi this is Michelle I put a order in and I received them 2 weeks earlier before the day it goes by the shipping service how fast they are not the shop were you got the flowers from.
15 listopada 2024
Opinia niezależna
Orders Never Ship
I placed my order on September 17 and it has still not arrived 2 months later. After many emails I received a reply from “Ines” on October 24th saying the order would ship the following week. That was 3 weeks ago. They keep offering sales and taking orders, but have no ability to fulfill them.
UPDATE:
On November 19 ArtificialMerch emailed me offering me a refund on my shipping and a 10% discount if I "reconsidered" the above review - something to take into consideration when reading other reviews where the person had a sudden change of heart.
On November 21 they emailed suggesting that I cancel the order that they appeared unable to fulfill. I cancelled it.
On November 25 they told me that a full refund would be processed within the next 2 weeks.
It is now January 10, 2025 and I am still waiting for a refund.
11 listopada 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
Dear Customer,
Thank you for taking the time to share your experience, and please accept my sincerest apologies for the frustration and inconvenience caused by the delay in your order.
We understand how disappointing this situation has been, especially after the extended waiting time and lack of updates. While we strive to fulfill every order promptly, unforeseen challenges in production and logistics have impacted our ability to meet expectations, for which we are truly sorry.
Regarding your order, I’ve escalated your case to ensure it is prioritized for immediate action. I will personally provide you with an update on its current status within the next 24 hours. Additionally, we are implementing measures to improve our communication and fulfillment processes to prevent such issues in the future.
We value your trust and regret falling short in providing the experience you deserve. If there is anything further we can do to make this right, please don’t hesitate to let me know.
Thank you for your understanding and patience as we work to resolve this matter.
Warm regards,
Ines
Delayed but not denied
I sent an email regarding my order September 23 and October 8th. Large orders for upcoming wedding. I still haven't received a response via email from them. It seems they are getting more business than they can handle and still taking orders. The process and shipping states 15 to 25 business days. At least communicate with your customer.
Review update 11-11
I have received a response from merchant and happy to report that they are escalating my orders. They have given me estimated delivery date. They have updated the website as to the high demand and shortage of staff. When ordering expect a delay at this time. They are fulfilling a lot of orders since they have marketed their clearance sales. I can't wait to get these.
30 października 2024
Opinia niezależna
I ordered and paid for 200 hydrangeas…
I ordered and paid for 200 hydrangeas for a wedding in December. Delivery says they should arrive 15th-25th November. I emailed the company to let them know its urgency. I haven't received any response. Sent them Instagram message and also no response. Now Im really worried after reading these reviews that they're a scam. I hope I'm wrong and will update here if anything changes.
UPDATE- since writing this review, I have received correspondence from Artificial Merch and they have advised they are working on my order so it arrives on time.
I look forward to receiving the flowers :-)
1 listopada 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
Dear Customer,
Thank you for reaching out, and I truly apologize for any concern our lack of response has caused you. I completely understand how important your order is for the upcoming wedding, and I assure you that we are doing everything we can to ensure your hydrangeas arrive on time.
I sincerely regret the delay in replying to your emails and messages. This is not typical of our service, and we appreciate your patience. Please rest assured that your order for 200 hydrangeas is confirmed, and it is expected to arrive by November 30th.
We understand the urgency of your request, and we have prioritized your order to ensure it arrives as scheduled. If you have any further requests or need additional updates, please feel free to reach out to me directly, and I will personally ensure your concerns are addressed promptly.
Once again, I apologize for any worry caused, and we deeply value your trust. Thank you for your understanding and for giving us the opportunity to assist you.
Best regards,
Ines
Customer Service Team
Do not order from this company
Do not order from this company! They take your money and then claim financial problems when you ask for a refund because your order is taken longer than expected. They gave me the choice to cancel and receive the refund and I chose to cancel now they have given me two excuses on why im not receiving my refund. First it was because of a celebration they had now its financial problems. Buyer beware don’t get scammed and have your money stolen from you!!
10 września 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
Dear Customer,
We are truly sorry to hear about your dissatisfaction with our service. Please accept our sincerest apologies for the inconvenience this situation has caused you. Your feedback is extremely important to us, and we deeply regret that your experience did not meet your expectations.
As we are unable to identify your specific order, we kindly ask you to reach out to us directly at sales@artificialmerch.com. Our team is committed to assisting you and will do everything possible to provide a solution that meets your satisfaction.
Thank you for bringing this to our attention. We genuinely hope for the opportunity to address your concerns and make things right.
Warm regards,
Ines
I placed my order on September 7th
I placed my order on September 7th. It indicates 7-12 business dates. I have sent several emails to determine if order has shipped. No response.
7 września 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
Dear Customer,
Thank you for reaching out, and I sincerely apologize for the delay in responding to your inquiries. I understand how frustrating it must be to not have received an update on your order, and I deeply regret that we have not communicated with you sooner.
I can see that your order was placed on September 7th, and we acknowledge that the expected shipping time has passed. We are currently reviewing the status of your order and will provide an update as soon as possible.
I understand the importance of receiving timely responses, and I apologize for any inconvenience caused. Rest assured, we are looking into your order, and we will ensure it is processed and shipped as quickly as possible.
Thank you for your patience and understanding during this time. Please don’t hesitate to reach out again if you have any further questions.
Best regards,
Ines
Customer Service Team
I placed my order on 8/8/24 for my…
I placed my order on 8/8/24 for my Wedding in Oct I still have not received it! I emailed them and they said I should get it Sep 30th I still haven't gotten a email saying it was shipped I emailed them back today and haven't got a response back...
8 sierpnia 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
Dear Customer,
Thank you for reaching out and I sincerely apologize for the delay in responding to your messages. I understand how important your wedding order is and how stressful this must be for you.
I can see that you placed your order on August 8th with the expectation of receiving it by September 30th. I am truly sorry that we have not met this timeline, and I regret the lack of communication regarding the shipping status.
We are currently looking into the status of your order, and I will make sure to get back to you with an update as soon as possible. Please rest assured that we are prioritizing your order and will do everything we can to get it to you as soon as possible.
Once again, I apologize for the frustration and inconvenience this has caused. I truly appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out directly to me.
Thank you for your continued patience.
Best regards,
Ines
Customer Service Team
GREAT product to show off around my …
GREAT product to show off around my home - ship on time and delivery when promised - prices that I am happy to pay compared to other companies I see.
They deliver what they show on line - I am very pleased as I go into year three ordering!
Jim - Toyboy
18 września 2024
Opinia niezależna
I ordered flowers on August 28th the…
I ordered flowers on August 28th the delivery was supposed to be 7 to Ten days I checked for updates because it is well over the delivery due date today is September 13th it's saying delivered 4 days ago in which I have not received a delivery at all. I have sent several emails with no response from customer service and would like a full refund if I ever get a response at all from Artificial Merch.
Worst customer service I've encountered by far.
UPDATE NOVEMBER 7,2024
TO WHO IT MAY CONCERN @ARTIFICIAL MERCHANT.COM
TODAY IS NOVEMBER 7,2024 AND I AM RESPONDING TO YOUR RESPONSE THAT I
RECEIVED TODAY AFTER PLACING MY ORDER ON AUGUST 28,2024 THAT YES I WOULD LIKE A FULL REFUND AND WILL UPDATE AGAIN WHEN MY REFUND IS RECEIVED .
I SEE OTHER POSTS SAYING THAT YOU ARE HAVING FINANCIAL DIFFICULTIES, IF YOU CAN'T SEND MY MONEY THEN SIMPLY SEND ME THE FLOWERS THAT I ORDERED ! ALL I WANT US WHAT I PAID FOR .
11 września 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
Dear Customer,
Thank you for your message, and I deeply apologize for the frustration and inconvenience you've experienced. I completely understand your concerns regarding the delay in your order and the lack of communication from our customer service team. This is absolutely not the experience we want our customers to have, and I sincerely regret the way this situation has unfolded.
I see that you placed your order on August 28th with an expected delivery window of 7-10 days, and I am very sorry that the order has not arrived as expected. I also understand that the tracking shows a delivery date that has not been received on your end.
I want to assure you that I am personally looking into this matter to investigate the status of your order and to make sure you receive either the flowers or a full refund, depending on your preference.
I also want to sincerely apologize for the lack of response from our customer service team. This is being addressed immediately, as we take your feedback seriously.
We are committed to resolving this issue and will prioritize getting back to you with an update as soon as possible. I truly appreciate your patience, and if you would like to proceed with a refund, please let me know, and I will initiate that process for you right away.
Thank you again for your understanding. Please don’t hesitate to contact me directly if you have any further questions or concerns.
Best regards,
Ines
Customer Service Team
They won't reply back you when you…
They won't reply back you when you email and if they reply it gonna take a while. I placed an order with them and after I placed the order I realized I chose wrong shipping option. I emailed them right away and still hasn't got a specific answer . It is frustrating and worthless
1 września 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
Dear Customer,
Thank you for reaching out, and I want to sincerely apologize for the delay in responding to your inquiry. I completely understand how frustrating it can be when communication isn't as prompt as expected, and I’m truly sorry for any inconvenience this has caused.
I see that you placed your order and realized there was an issue with the shipping option shortly after. I’m truly sorry that you have not received a specific answer from us yet. Please know that we are addressing your concerns as quickly as possible.
I will personally ensure that your request is prioritized and will provide you with a clear update regarding the shipping option change. If you'd like to modify your shipping method, we can assist you in making that adjustment.
Once again, I apologize for the delay and any frustration caused. I appreciate your patience as we work through this, and I am here to help resolve it for you as quickly as possible.
Thank you for your understanding. Please don’t hesitate to reach out if you have any further questions.
Best regards,
Ines
Customer Service Team
Beautiful flowers
Initially, I was concerned that my package was taking longer to arrive than I anticipated. I sent an email out and I received anprompt reply that due to lack of staff, the large order that was placed, and one of the flowers I ordered had to come from a different warehouse, was the reason for the delay. I was asked when I would need my order and I replied, as soon as possible. Within a few days, my order was on the way! The flowers Inordered were absolutely beautiful; so lifelike. My customers had a difficult time picking out what flowers to use in their wreaths. I will definitely order from artificialmerch again in the future for my floral wreaths. Their prices are awesome. Highly recommend to my friends.
16 sierpnia 2024
Opinia niezależna
I always received a quick response when…
I always received a quick response when contacting the company via email.
I should have more carefully read and understood the product measurements when ordering - as it was clear upon arrival that they were much too small for the intended purpose.
With no time to reorder more before the event, I was offered a refund of my purchase price.
That was more than fair. I’ll order again in the future.
12 sierpnia 2024
Opinia niezależna
I had forgotten when I ordered and…
I had forgotten when I ordered and subsequently when my package would arrive. So I sent a message to customer service. I was PROMPTLY answered and not only did they check to see when my package would arrive but they offered to expedite it at no charge. Thankfully that wasn’t necessary as my package arrived the next day. Beyond pleased with the product and absolutely am ordering again! I make flower arrangements for headstones, or cemetery saddles. I sell them online, and count on the sales to make my bottom line. So to have such incredibly inexpensive base materials, well let’s just say every penny counts for me. Now that I know how long the shipping should be approximately, I can plan better for orders and streamline my whole process. VERY HAPPY!!! 10/10 would recommend, will use again, LOVE the aesthetic!!
27 lipca 2024
Opinia niezależna
ARTIFICIALMERCH.COM IS A SCAM!!!
Placed an order with artificialmerch.com and no response two weeks later. I contacted them and was informed that the factory was slower than usual and that I would eventually receive my order. Unfortunately , they could not give me any anticipated delivery date. I placed a relatively small order to test the company. As I suspected, artificialmerch.com is a scam. Any good reviews are probably company posted.
6 sierpnia 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
Dear Customer,
We are very sorry that your shopping experience with us did not meet your expectations. We completely understand your disappointment in the delay of your order and apologize for not providing a clear shipping date in time.
The production and logistics challenges we face have resulted in slow order processing, which is not what we want. Please be assured that we are not a scam company, but are experiencing some operational difficulties. We are always committed to providing quality products and services, and we will learn and improve from every customer feedback.
If you have not received your order, please contact us directly and we will prioritize your situation and provide a solution. If you are no longer interested in the order, we can also arrange a full refund for you. We very much hope to have the opportunity to correct this situation and thank you for your understanding and patience.
Once again, we deeply apologize for the inconvenience caused to you. If you have any questions or need further assistance, please feel free to contact us.
Best wishes,
Customer Service
Ordered twice from them
Ordered twice from them. Shipping times are inaccurate. In both instances I ordered items atleast a month before I needed them and with an estimated shipping time of 7-12 days. Both times my items came late. I had to order from another vendor for this event which left me spending more than I anticipated on artificial flowers between both vendors. Customer service was polite, responsive and offered a partial refund to which I accepted. However, I still spent more than I would have liked and I am stuck with a bunch of flowers I no longer need.
31 maja 2024
Opinia niezależna
Ordered about $200 worth of florals was…
Ordered about $200 worth of florals was little scared because I’ve never ordered from here. To my surprised it arrived I choose expedite shipping & it arrived the following week.
I will be ordering again here pretty soon!
23 maja 2024
Opinia niezależna
Great customer service
Great customer service! My order was taking longer than expected, but after reaching out to Customer Service about my concerns, the Sales Dept. was in constant contact with me about my order. When I received my order I was pleasantly surprised on how great the quality of the product was. I highly recommend Artificialmerch.com!
15 maja 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
Thank you very much for your affirmation and support for us! We are pleased that you are satisfied with our customer service and product quality. Customer satisfaction is always our top concern, and your affirmation means a lot to us. We look forward to providing you with quality service again in the future!
Had to open a case with PayPal to actually get my refund :(
Had to cancel an order due to time constraints and Artificial Merch not able to provide an estimated time of shipping/arrival for my order.
They sent an email confirming that the order was canceled and that they had issued a refund for the order. That was not true.
I waited 3 weeks for the refund and reached out to them via email regarding the matter. No response from them at all.
Luckily I had paid with PayPal. I had to open a case with Paypal to get the refund they said that they had issued.
1 maja 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
We are very sorry for the problem you encountered. We deeply understand your dissatisfaction and disappointment and sincerely apologize for the inconvenience caused to you.
Our company has always strived to provide our customers with a great shopping experience, but clearly in your case we fell short of that goal. The situation you described does not meet our service standards. We will take your feedback seriously and take measures to improve our service processes to ensure that similar situations do not happen again.
The order cancellation and refund issues you mentioned are the focus of our serious attention, and we will thoroughly investigate and take necessary measures to avoid similar situations from happening again. We sincerely thank you for choosing our product and offer you our sincerest apologies for the unpleasant experience.
4 weeks without a delivery
4 weeks without a delivery. Well beyond their advertised window of delivery. After a prompting email 2 weeks after placing my order. Suddenly a response stating the order had shipped. Tracking number results in a message waiting for FedEx to pick-up the package. This is certainly a scam site and should be avoided.
6 maja 2024
Opinia niezależna
Odpowiedź od artificialmerch.com
We are very sorry for your unpleasant experience. Our company has always adhered to the principle of operating with integrity, and we are deeply sorry for the delay in delivery of your order. In fact, your package was successfully signed for on May 20, but it was delayed due to customs inspection and other reasons. We have been following up on your order closely and doing our best to ensure your shopping experience.
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