Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought the... Zobacz więcej
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Zobacz, co mówią recenzenci
These are gorgeous and have been awesome to configure, unfortunately during transit the box was destroyed and the largest one is super bent and warped and is too bent to hang in the wall as it’s curve... Zobacz więcej
We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal... Zobacz więcej
The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home... Zobacz więcej
Informacje dotyczące firmy
- Sklep z wyposażeniem domowym
- Rękodzieła
- Dostawca koszyków
- Sklep z koszami upominkowymi
- Sklep z przyborami kuchennymi
Napisane przez firmę
Wicker baskets, wall-woven decors, placemats & trays handcrafted from seagrass, water hyacinth, rattan, and bamboo, all products contain Vietnam's nature and the story behind its people original here.
Dane kontaktowe
1769 Shipman Dr, San Antonio, TX 78219, United States, 78219, San Antonio, Stany Zjednoczone
- welcome@arterahome.com
- arterahome.com
3,1
Średnia
37 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 38% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Eddy Mirror ....The Perfect Coastal Vibe!!!!!
We bought the Eddy mirror, and we could not be happier! This mirror now hangs in our entryway/outside veranda. We only had it for a week, but the compliments have been many!!!!! It has that coastal vibe we were looking for. It not only looks terrific, but the customer service from this small company was the biggest standout! Packed and shipped perfectly. This is not a one-time purchase for us; we plan to order from this company again in the very near future!
1 maja 2026
Opinia niezależna
I got wall decor and love it
I got wall decor and love it! So quality and chic piece
20 kwietnia 2026
Opinia niezależna
Where is the pictured designs?
The baskets are heavy and well made. But, I purchased them because of the designs shown on the picture. The baskets I received have no or very little geometric design. I bought them for a summer home I recently acquired, and didn't open the box until recently. Not sure if I will take them there as my plan was to adorn some wall space with the lovely designs
6 stycznia 2026
Products are made very well
2 marca 2026
Odpowiedź od Artera Home
Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨
Best customer service
What an amazing experience to deal with a customer service from this company! I wish every company was run this way! I received a beautiful mirror and have had nothing but compliments on it! Can’t wait to make another purchase from ARTERA HOME!
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Artera Home
Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨
I am still waiting for my shipment that…
I am still waiting for my shipment that was due on the 9th this no response from anyone as to where it might be.
2 marca 2026
Odpowiedź od Artera Home
Hi Nanci,
Thank you for reaching out, and I'm sorry for the frustration with your delivery. We completely understand how disappointing it is when a shipment doesn't arrive on time.
We've been seeing some delays with USPS lately that have unfortunately pushed back a number of deliveries beyond their estimated dates. We're looking into the status of your order right now.
As a small business, we kindly ask for up to 24 hours so we can track down the details and get back to you with a clear update on where your package is. You'll hear from us soon.
We appreciate your patience, Nanci, and we're committed to making this right.
Warmly,
Peter Nguyen
Artera Home
I really love the design of the wall…
I really love the design of the wall art. They work perfectly on my wall and with my decor.
9 marca 2026
Opinia niezależna
Odpowiedź od Artera Home
Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨
Artera Home
Not a stool
Said could double as a stool,the rim is flimsy bamboo and if you put an adult on that seat the weight would damage the rim,it is not strong enough. Shipping took a long time as well.
9 marca 2026
Odpowiedź od Artera Home
Thank you very much for taking the time to share your feedback with us, we truly appreciate it. While the basket is not designed to be used as a stool, it can still work beautifully as a storage basket or a decorative side table in your space.
We also sincerely apologize for the long shipping time. We are currently working on improving our shipping process to provide a better experience for our customers.
We truly hope the piece will still bring a warm, natural touch and complement your home decor.
Artera Home
I had a free shipping discount that was…
I had a free shipping discount that was missed. It wasn't applied post purchase and customer service was horrible
3 marca 2026
Odpowiedź od Artera Home
We sincerely apologize for the inconvenience you experienced. Our customer support team will review your case and assist you as soon as possible. Thank you for bringing this to our attention.
Artera Home
Lost
I haven't received my order and I wasn't told it was lost until I reached out looking for it. I've been told it will reship but have not been advised when that will occur.
2 marca 2026
Odpowiedź od Artera Home
We’re sorry to hear about your experience. Our team is currently looking into this and handling the reshipment. Thank you for your patience.
Warm regards,
Artera Home Team
Wall baskets arrived very late/damaged
Wall baskets arrived very late. When I opened. One of the wall basket was damaged. Tried emailing. No response. Tried messaging through Instagram. No answer. Very disappointed. I bought these because they looked beautiful but there is absolutely no customer service.
16 lutego 2026
Opinia niezależna
Odpowiedź od Artera Home
We’re very sorry to hear about your experience. We sincerely apologize that your wall baskets arrived late and that one piece was damaged when you opened the package. We also regret that you did not receive a timely response from us.
We are currently reviewing and improving our customer service process to ensure this does not happen again. Your feedback is extremely valuable and helps us do better.
Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Artera Home.
Fantastic customer service!
23 stycznia 2026
Odpowiedź od Artera Home
Thank you for your kind feedback. We truly appreciate it and are glad to assist you. ✨
Love the way you tell the whole story…
Love the way you tell the whole story of how your p er inducts are made. Love that you continued to update me after I place my order & sent me a picture of the woman who made my wall hangings!!
7 stycznia 2026
Odpowiedź od Artera Home
Thank you so much for your lovely feedback! We’re so glad you enjoyed the story behind the piece and meeting the artisan who made it. Your support means the world to us ✨
Odpowiedź od Artera Home
We’re truly sorry that the mirror arrived broken. We acknowledge that our packaging experience was not sufficient and are actively improving it to prevent this from happening again. We hope we’ll have the opportunity to serve you better in the future.
still never received my order after a…
still never received my order after a month. I keep getting the same nonsense that it’s coming. Do not order from them
27 października 2025
Basket Bliss Everyday
The quality of the baskets are great and it looks amazing on the wall in my entryway and the price was decent not expensive would definitely purchase from Ayer’s Home again for h waitvi already did thank you 😊
3 listopada 2025
PAYING CUSTOMS + DELAY
Such a dragged on wait to get my stuff. Took so long to get my order shipped, customer service was not the best, and now dealing with customs and having to pay for it because I was told by USPS that you guys are using fake labels. Let your customers know about paying for customs. Will never be buying from here again. Not worth the hassle.
22 października 2025
We have not received most of our order
We have not received most of our order, and are not provided tracking or mention of the rest.
11 października 2025
The large woven circle has a couple…
The large woven circle has a couple loose strings. I sent an email to ask for help or a replacement.
8 października 2025
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