Took my money but never sent the product. Then sent a letter saying I'm not getting the product or a refund, to file a claim with my CC company.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
They are a complete scam, they charged my credit cards three times $2,688 each over $7,500 on Sept 8th and shipped nothing. They do not answer their phones or return emails and sent a form letter stat... Zobacz więcej
Like so many others that have posted complaints, I too have had the same terrible experience - I have been cheated. Submitted an order that was never filled. Long story short, I got one email after... Zobacz więcej
If I could give it no star I would. Placed an order Oct 23,2022, my cr card charged by Top Pool Supply, never received my order as of Nov 7. Cannot contact this place by phone or email and no response... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
AquaSupercenter.com is an award winning swimming pool supply supercenter and is one of the largest and most visited resource for all things swimming pools, supplies as well as outdoor living. Aqua Supercenter is a INC500 Company and was the 2nd fastest growing retail company in America according to Inc. Magazine (#48th fastest growing company across all industries in America). The success of Aqua Supercenter is clear - its the dedication to what Aqua Supercenter refers to as *the true award winners*, the Aqua Customers! Our #1 focus is the top wants and needs of our customers, which is: lowest prices online without sacrificing our super fast shipping process, where 90% of all products ship same day and arrive within 2 business days; as well as continuing to innovate to make the purchasing process quicker, easier and available on any and all devices our customers use. We understand buying pool supplies can be difficult due to lack of proper identification on the pool equipment which is why we are always available by phone, text message, live chat, email, social media, etc. - we only hire pool professionals and we guarantee our products, our service and our advice. The facts are, 17 years later and over 5 million customers can't be wrong! We Thank You!
Dane kontaktowe
1680 Fruitville Rd, STE 515, 34236, Sarasota, Stany Zjednoczone
- 9414047898
- support@aquasupercenter.com
- aquasupercenter.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Worst experience with this company…
Worst experience with this company buyer be ware no clue how they are still in business. Stay away never shipped never refunded.
NO COMMUNICATION AT ALL
NO COMMUNICATION AT ALL ! They never sent my items and I filed dispute with BBB ! I just read that the state of Florida is investigating them for fraud do not give these people your information do not order anything from them they are scammers
I placed my order over two months ago
I placed my order over two months ago. I get an email ten days later saying item was not in stock. I asked for refund two months later still no refund. I had to put a dispute to my credit card company. Im sorry but screw this business.
No Product and No Refund given
Placed my order 8/13. I called 10 days later to check on my order, was told it was out of stock. Ask them to send a refund. I called 10 days later when the refund didn't arrive. Lady said refund wasn't put in.
So she put it in, here it is a month later and I still don't have the refund, get no answers to emails or phone calls now. They don't answer chat messages. This company is horrible. Don't buy anything from them.
Scam
Scam - they charge your credit card instantly and never ship the product out, even though the product says 'in stock'. Their discount code doesn't work and neither does their chat.
Scam DO NOT buy anything from here…
This mickey mouse outfit has still not shipped the filters I ordered in early August. Why does it take so long to ship something that they advertised as being in stock? I have tried using their chat, but get no response. I suspect that this is a scam, so DO NOT buy anything from this site!!
One of the worst experience in the last…
One of the worst experience in the last 2 years. This looks almost like a scam.
Ordered a Zodiac pool suction cleaner and got debited on August 15th. Web site indicated that item was available in stock ready to be shipped.
After two weeks with no news, contacted the vendor and got told that a manager would look into why things were stuck and call me back.
Call never happen.. Called again following day received same story. Again call never happen...
Eventually got fed up and called to ask that my order get cancelled and refunded. Clerk told me she understood and that she cancelled my order and that I should receive an e-mail confirmation and see the credit on my account 4-5 working days later. After 7 days with no e-mail and no credit decided to fill a complaint with my bank to dispute the transaction. The $50 I was planning to save with doing with business ended up costing me a nightmare... Avoid this vendor they are not honnest
Don't expect to EVER get your purchase…
Don't expect to EVER get your purchase from these clowns. Simple Theft!
I ordered a pool liner a month ago and…
I ordered a pool liner a month ago and still haven't received it. I have chat on line. Emailed and trie calling. I cant get through.
Where the hell is my order
Where the hell is my order. No one knows and not even you!? Covid BS! Stop using that as an excuse. Pool season is almost done and have been waiting for my part for almost 2 weeks! Edited: 1 week later and still no call or response. People save your money! You will not get your product!!! Still no response From Aqua Supercenter and their CEO. 4 weeks!!!!!!!
I ordered two floats from Aqua…
I ordered two floats from Aqua supercenter I’ve had the float before same float the lasted for four years they charge me for two and they charge me for the shipping I received one and I called them and they told me that I had received my order and I said no you can look on the shipping thing that said they sent one and then I bought two they asked me to go in the dumpster to take out the boxes to send them a picture of what I received I told them that was absolutely ridiculous finally about a month later I received the second float which after four uses has fallen apart then Another order before I received the first order and they told me three weeks ago that it would be shipped on that Tuesday the 27th or 28 July I called them today on 13 August guess what they told me to be shipped next Tuesday on 18 August I asked them for a refund of my shipping nothing has been offered to me because of their inept business don’t ever order anything from these people their prices are cheaper but there’s a reason for it I guess you get what you pay for very poor service very poor customer service can’t believe a thing that they tell you
BUYER BEWARE!!
BUYER BEWARE!!! I ordered a large pool float ($70) which was advertised to ship the same day. The float did not ship until two weeks later. Upon receiving the pool float I noticed it was stained in several spots. I decided to fill it up anyway because stains don’t really affect the performance however there was a HUGE hole in the float causing it to deflate within 5 minutes. It all made sense..the stains, the taped box and the taped bag the float was wrapped in - this was a damaged returned item that Aqua Supercenter sent me. I contacted Aqua Supercenter several times asking to return this item for a refund since it was defective and they never responded. PLEASE DO YOUR RESEARCH BEFORE SPENDING YOUR HARD EARNED MONEY HERE. This business sells damaged items to consumers at normal retail prices and is also unresponsive once they have your money.
This business is a nightmare to deal…
This business is a nightmare to deal with!!! I ordered products and it has taken two weeks just to have a tracking label created but even after a few day the products have not been shipped. BEWARE OF THIS COMPANY!!!!!!
Not happy so far!
UPDATE: called again today Jennie said they got 50 in and mine will be shipped next week!!! .....hopefully good news!!! Avoid online ordering feel I’ve gotten scammed. Ordered vacuum 5-12. They processed my payment. On 5-19 received email from Chris the owner apologizing but there’s an issue. He gave options. I replied back first thing and no reply. I sent another email no reply. Today I called. Spoke with a female. She said she will look into it and get back. Note to self: if it’s a super good deal on the web it’s probably too good to be legit!
Great service
you get benefit due to my service @ skill of translation by Trustpilot
Wonderful customer service and terrific…
Wonderful customer service and terrific prices!
Time from order to shipping was slow…
Time from order to shipping was slow for a product that was in stock. Not sure when it would have shipped without our follow-up.
Fast ShippingFast Shipping, Good People - Humans Always Answering Phones Willing To Help Means A Lot Anymore!
Fast Shipping, Good People - Humans Always Answering Phones Willing To Help Means A Lot Anymore!
I loved the shopping experience
I loved the shopping experience, i wanted a Hayward Superpump, thanks to their awesome customer support i was able to find it easily
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