AQUAMANIA Recenzje 

123
•
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Absolutely amazing service, I have been struggling for sometime to get decent live foods from my local fish stores,vaquamania have beaten them on quality by miles. Delivery was with a couple of days... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent service from Aquamania. My order arrived promptly, and the Daphnia were by far the biggest, healthiest and most active I've ever purchased online. The prices were very competitive, so I or... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Almost all of the daphnia arrived dead. I had timed the delivery for the cooler period between heatwaves, but only a dozen or so arrived alive (rather than the hundreds I was expecting). I messaged th... Zobacz więcej

Oceniono na 5 z 5

Would like to thank all your staff for great customer service today but a extra special thanks to Franki she went out her way today as i brought a few tropical fishes including ur usual one the dw... Zobacz więcej

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Napisane przez firmę

We are a large retail store catering for pretty much everything to do with aquatics, pets and reptiles. With a huge range of products for your Aquarium, Pond, Reptiles, Birds, Small Animals, Dogs and Cats. Visit us in-store or online for great deals and the best way to provide a long and healthy life for your pet. Open 7 days a week: Monday - Thursday: 10am-5pm Friday: 10am-6pm Saturday: 10am-5pm Sunday: 10:30am-4:30pm


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

123 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 76% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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4,0

Wszystkie recenzje

(123)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 87

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Oceniono na 1 z 5

Shrimp arrived dead and dying…

Shrimp arrived dead and dying absolutely disgraceful. Stay well clear, we will never buy from there again a total waste of money these shrimp should never have been sent out.

3 marca 2024
Opinia niezależna
Logo AQUAMANIA

Odpowiedź od AQUAMANIA

Hi, We have no orders on either of our sites under this name and have no complaints sent to us about dead on arrival shrimps. -K

Oceniono na 5 z 5

Great experience all around

Great experience all around, well worth a visit. Come to the shop as there are friendly and knowledgeable staff and all around great hospitality as soon as you enter.
Thanks Aquamania

23 września 2023
Opinia niezależna
Logo AQUAMANIA

Odpowiedź od AQUAMANIA

Thank you very much! Hope to see you again soon.

Oceniono na 1 z 5

Beyond stressed out at this place

Beyond stressed out at this place. Sold me a tank far too small for my snake and wouldn't let me return it or swap it. The tank was £200. It didn't have all the items in it which it was suppose too.
No help and no support from the shop. Just 200 down and a stressed snake.

23 września 2023
Opinia niezależna
Logo AQUAMANIA

Odpowiedź od AQUAMANIA

Hi Kirsty, This is the first anyone from our shop knows about this as we don't know of anyone who has contacted us about an unsuitable vivarium. We are unsure of what you are talking about as no staff are aware of any issues such as this. We try to look after all of our customers and to this issue i'm not sure what is going on. Are you sure that it is from our store? If you want to give us a call, you are more than welcome to (I am unable to enter our phone number here but it should be on our profile). We assure you that all vivariums that we sell are tested by the manufacturers and are a standard sizing by UK guidelines. The manufacturers have been working with shops around the UK for well over 60+ years (40+ years for a different manufacturer) and are more than experienced in sizing for vivariums etc. We are really not sure if you have the right shop or what the situation actually is.

Oceniono na 1 z 5

Avoid Avoid

Avoid Avoid
Wish i had read this before I got Frozen food by post!! Awful packaging, all arrived defrosted in a lump at the bottom of the bags. Again as I have seen on here Manager email very rude and apparently I can still use it with the help of a Hammer!!! Well fit for purpose !!!! And Royal mails fault ,so not our problem !!!! Avoid

26 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

Hi recently visit Aquamania

Hi recently visit Aquamania. We were served by Amber as we were unsure which tropical fish to mix in with our others. She was really helpful and patient. She talked through managed the tank and what foods were best. Excellent service thanks Amber 😊

15 sierpnia 2023
Opinia niezależna
Logo AQUAMANIA

Odpowiedź od AQUAMANIA

Thank you for your great feedback! I've passed this onto Amber! Wishing you all the best
-K

Oceniono na 1 z 5

Avoid this store.

Avoid this store.
Ordered online but poorly packaged live food split inside, squashed & disgusting.
Also very old live food as all were dead & smelt awful.
Had to open paypal dispute after phoning 3 times & being ignored.
Idiot only refunded 1 item via PayPal and not the whole amount owed and now I can't dispute it!
Managers very rude, abusive & knows some fowl colourful language.
Avoid this company.

14 lipca 2022
Opinia niezależna
Oceniono na 1 z 5

Empty "live food"bags

I ordered 5 bags of daphnia that are supposed to contain about 100 individuals in each. They came quickly but contained only 10 daphnia in total. They did contain a similar number of other invertebrates. I have complained by email twice but still no response 2 weeks later. Perhaps they will respond to this?

13 lipca 2022
Opinia niezależna
Oceniono na 5 z 5

I had ordered 6 bags of baby brine…

I had ordered 6 bags of baby brine shrimp last week. They were posted on the 18th but after waiting around 4 days there was no sign of them. I contacted the company and they replied quickly apologised and said they would get in contact with royal mail.

Turns our royal mail had lost the package. They then told me they would send me more the next day first class. This package arrived just fine the next day.

27 lutego 2022
Opinia niezależna
Logo AQUAMANIA

Odpowiedź od AQUAMANIA

Thank you very much for your review! We really do appreciate it. All the best -K

Oceniono na 5 z 5

The guy looking after the fish knows…

The guy looking after the fish knows his stuff. Advised us on what to get for our new small tank and didn't try to oversell.

22 października 2021
Opinia niezależna
Logo AQUAMANIA

Odpowiedź od AQUAMANIA

Thank you very much for your review! We really do appreciate it and will let the fish team know. All the best

Oceniono na 1 z 5

This place is grubby

This place is grubby. The fish tanks were dirty. Within the first 5 minutes we saw 4 dead fish. I just got an instant feeling of unhappiness for the poor fish and animals they have there, you can just tell they aren’t being looked after as well as they should be. The place needs a good tidy up. I seriously hope this shop is regularly assessed by the relevant animal welfare people. Won’t be visiting again.

19 października 2021
Opinia niezależna
Logo AQUAMANIA

Odpowiedź od AQUAMANIA

Hi, Sorry for the delay in response.
For the past few years we have been fully re-working our aquatics systems to provide the best animal welfare possible all around. We clean all aquariums at minimum once weekly and monitor water parameters at minimum 3 times weekly - fully recorded in documentation. We also get regular assessments from the local council to ensure we are following the strict government regulations on animal welfare for sales. We pride ourselves in animal care and wellbeing and aim for the best quality of fish and dry products as often as possible. Thank you

Oceniono na 2 z 5

It was my first time visiting the…

It was my first time visiting the aquarium as I was dropping a family member off at the hospital for the day and wanted to have a look at the local fish shops. I was disappointed in the overall state of the shop. It looked quite neglected and run down. It seemed like at one time it was a great place but hadn’t kept up with the upkeep of the place in recent years. There were two staff members in a shop that needed at least four or five. They had many fish but few cichlid fish that I have interest in. I saw a display tank and It had two adult mbuma cichlids. I asked how much they were if they was for sale. The staff didn’t know and had to call someone on the phone. They said £20 for the two fish that was left. So I said I’d take them. The young girl working there did a good job catching them. But put them in a massive sack of water that I could hardly carry. I paid and went to the car. As we got round the corner I stopped to check the fish and half the water had leaked out the bag.I had to rush back to the fish shop and asked them to re-bag the fish. I got them home eventually and put them in the tank. I noticed one didn’t seem too good. It had scales missing and seemed ill. Less than 24hours later one of them are dead at bottom of my tank and I now think that they may of knew something was up and kept quiet selling them me cheap to get rid of them as usually one of these fish alone is at least £30 to £40 each. It’s a shame because with the right people this could be a brilliant shop.

21 lipca 2021
Opinia niezależna
Oceniono na 1 z 5

Warning stay away scammers

If I can give these a 0 I would I bought live baby brine shrimp off them and payed postage they arrived next day and was dead I emailed them with no response so took it to PayPal and they won't get my money back please stay away from this place scammers at the best

17 czerwca 2021
Opinia niezależna
Oceniono na 1 z 5

R.I.P

Bought two rabbits from here in Nov 2020, sadly despite spending hundreds on vets and medication one sadly passed away, vet seems to think inbreeding which is very common in pet store animals, either adopt or buy from a reputable breeder and not a pet shop who only cares about pounds in his pockets.

11 czerwca 2021
Opinia niezależna
Logo AQUAMANIA

Odpowiedź od AQUAMANIA

Hi, Sorry for the delay in response - all our animals are from UK high quality and reputable breeders - with high standards followed by UK government regulations. Rabbits specifically are from a well known show breeder who follows strict standards for their rabbits. We require documents from breeders based on age of animals, breeding parents and health prior to arrival in-store. All health checks of all animals are fully recorded in-store and we are regularly assessed by our council for licensing.

Oceniono na 1 z 5

listen to the other MANY reviews here…

listen to the other MANY reviews here with the same experiences! Avoid avoid avoid. live food deliveries arrive mostly dead, leaking, unhealthy and even after many telephone calls and verbal assurances that they would take care of it - dead silence, no refunds, no communication, no replacement.
I'd received one great delivery, so when the second arrived 80% dead, I assumed it was a fluke and even while waiting for the company to respond, ordered again... again everything arrived dead and already rotting! must have been dead when they mailed it. Total shysters.

31 marca 2021
Opinia niezależna
Oceniono na 1 z 5

Awful in all areas

Awful I placed my first order with them the box arrived in a Royal Mail plastic bag because the live food was packed poorly and had burst in transit and leaked everywhere. Emailed as soon as it happened with pictures and they didn’t respond no one even apologised let alone sent replacements never again will I buy from them. Avoid bad customer service well in fact none in my case and poor quality live food well smashed to pieces in my case.

19 lutego 2021
Opinia niezależna
Oceniono na 1 z 5

Live blood worms - arrived DEAD!

Ordered two packs of live bloodworms on Jan 14th - dispatched 20th, arrived dead. Upon opening to confirm, the pack smelt foul - no reviving with a little warmth! No use as our Newts will not accept dead worms, either hand fed or released into the tank. Disappointed.

Follow up for refund resulted in an email asking not to review and to supply photos of dead worms. Would not accept my word!

25 stycznia 2021
Opinia niezależna
Oceniono na 5 z 5

Quick delivery of live fish food

Ordered live boodworms and daphnia, arrived two days after (ordered 5pm Thursday, arrived Saturday). In good condition and fair price. Happy with the purchase.

21 listopada 2020
Opinia niezależna
Logo AQUAMANIA

Odpowiedź od AQUAMANIA

Thank you very much for your review! We really do appreciate it. All the best -K

Oceniono na 1 z 5

Do not order anything from this…

Do not order anything from this website.Disgusting service I just read the other reviews I was treated the same I ordered some live snails they all turned up dead when I contacted them I have just been ignored snails are no good to me dead not for the price I paid for them

12 listopada 2020
Opinia niezależna

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