AQUAMANIA Recenzje 

Odpowiedź od AQUAMANIA

Zaktualizowano 2 sty 2026

Thank you for your review! All the best -K

Odpowiedź od AQUAMANIA

2 sty 2026

Thank you for your review! Is there anything we could improve on for the future? All the best -K

Odpowiedź od AQUAMANIA

27 gru 2025

Thank you very much. All the best -K

Odpowiedź od AQUAMANIA

27 gru 2025

Thank you very much, I'm glad you found everything you needed and we were able to help you out! All the best -K

Odpowiedź od AQUAMANIA

27 gru 2025

Thank you very much for your review. All the best -K

Odpowiedź od AQUAMANIA

27 gru 2025

Thank you for your review! All the best -K

Odpowiedź od AQUAMANIA

1 gru 2025

Hi, Thank you for your review. We are sorry that our service was not suitable for you as it has been in the past. We send live fish foods all around the country (all week) - the daphnia was unfortunately out of stock at that time. I wanted to respond to your review here:

"Avoid if you value your fish – extremely slow dispatch, misleading stock claims, and unreliable live food supply"
We are not amazon or a company with same day dispatch - we aim for all items dispatched within 1-2 working days and get all orders completed within 30 days (stated on our site). We get weekly fresh live food shipments and supply hundreds of customers per week and have done for 30+ years both on and offline with more than 30,000 online orders between eBay and our direct website.

"Their website claims next-day or 1–2 working day dispatch (terms 8.4), "
This is false - we AIM for 1-2 working days based on the time the order was placed - if after 9:30am, this is delayed till the following day. We also state that all orders will be dispatched within 30 days. All of this is fully detailed in the terms on our website. We try our best to send orders within 1-2 working days however sometimes this is not possible due to unexpected delays.

"but in reality they do NOT hold live foods in stock."
Yes we do, we get weekly shipments every Friday from our supplier and we ship these orders out on Fridays, Mondays, Tuesdays and Wednesdays. We also sell the live foods in-store - this is why the stock was low for your order.

"They wait until they have enough customer orders before placing a bulk order with their wholesaler, who only accepts large minimum-quantity orders. "
This is also false - we get a delivery every week (detailed in the live foods product pages on our website) - regardless if we have enough orders or not.

“In my case, the delay cost me a fish.”
You stated to us on the phone call on Friday stating that you wanted to euthanise your fish. The delay did not cost you a fish as live fish food will not cure illness.

"This means your “order” isn’t actually in stock – it’s just added to their next big supplier batch."
Again false - as stated, we sell in-store and online and get weekly shipments.

"Instead, the seller waited for his Friday shipment, then told me my order would be sent the following Monday to arrive Tuesday – far too late."
This was due to a supplier delay for Daphnia which we emailed to you explaining. We stated on this email that we could cancel the order if this was not suitable. At this time, you had not told us about a need for your order to be sent urgently or any deadlines you needed for your fish.

"The seller didn’t acknowledge my first cancellation request and only responded with excuses. Communication was slow and dismissive."
As stated in our email, I did offer to cancel the order. We aim to respond to all emails within 48 hours - you received an email reply immediately stating this.

"If you need live foods quickly, or your fish depend on it for survival, do not rely on this seller. The website gives the impression of fast dispatch, but the truth is far different. I don’t want anyone else to lose a fish because of these unnecessary delays."
We have been shipping live fish foods around the UK with more than 30,000 orders - with few issues. We contacted you about this order stating about the delay to get abuse thrown at our staff.

Throughout this we have tried to help you out as soon as possible and offered solutions throughout - you have shouted through the phone, threatened with negative reviews and attacked us for your misuse and misunderstanding of simple terms and conditions. Your care for your animal is your own responsibility.
For anybody reading this who looks at this as a reflection of our business - we have served the country for over 30+ years both online and in-person and have little to no issues - the rare occasion we have issue we try to sort as quickly as possible to help the customer out.

Odpowiedź od AQUAMANIA

7 gru 2025

Hi, Thank you for your review - I would have responded sooner but missed the email for this.

“The place was run down, dirty and unwelcoming.”
At Aquamania we are currently undergoing a full refurbishment that started at the beginning of the year including refreshing the inside and outside of the building. We do have signs inside explaining about building works however we try to keep the place bright and happy all year round. We are close to finishing some refurbishments and are excited to reveal these soon.

“We looked at the fish tanks and they were absolutely filthy. They looked that they hadn't been cleaned for a very long time.”
The fish tanks get cleaned at minimum once weekly with 3 dedicated aquatics members of staff on this - including records kept for every tank cleaned with water quality testing 3 times a week.

“Then the prices, wow, they were extortionate. We couldn’t believe the prices they were charging, unbelievable.”
The quality of fish that we stock are frequently from the Czech Republic (Czechia) and are a much higher standard and quality that other cheaper value suppliers for example Singapore. The products are also from top end wholesalers from around the country that have been established for many years and much better quality than “off brand” products at a cheaper price point.

“There was a young lad going round all the tanks with a net fishing out all the dead fish from each tank.”
As in any aquarium you will occasionally, lose fish - this is hard to avoid however a rare instance. The staff member checks for issues and tests the water and treats as needed if there is an issue. We very rarely have more than 1-3 a day if any at all.

“Then when I looked at the reviews, it seems that if you give a poor review, you get a lot of abuse and name calling. Very unprofessional and says a lot about the owners of this place.”
We appreciate positive and truthful reviews and enthusiastically defend obviously negative and untruthful reviews. The only people who seem to be offended by this are those leaving untruthful and negative reviews. We welcome anybody with an open mind to visit our store, throughout the year, and truthfully see the high quality of our products. We strive to make our shop a happy place for families and people to enjoy a few hours and relax with the fish and pride ourselves in providing a safe space for all people.

Thank you

Odpowiedź od AQUAMANIA

18 kwi 2025

Thank you for your kind words! I hope you found everything you needed during your visit. All the best -K

Odpowiedź od AQUAMANIA

18 kwi 2025

Thank you for your review. I hope you found everything you needed during your visit. All the best -K

Odpowiedź od AQUAMANIA

18 paź 2024

Hi, we always try our best to send fresh live foods as best as possible however often we are at the mercy of Royal Mail delivery speeds. As for the website, I will look into this as it seems to be an error from our website hosting service. Thank you for bringing this to our attention.
Thanks -K

Odpowiedź od AQUAMANIA

18 paź 2024

Hi,
Thank you for your review! All the best -K

Odpowiedź od AQUAMANIA

18 paź 2024

Thank you for your review! All the best -K

Odpowiedź od AQUAMANIA

18 paź 2024

Hi, we are not a huge company like Amazon who has next day delivery - we give an estimated dispatch time of 3-5 working days usually and always send out fresh products. I have noticed you seem to only ever leave negative reviews so I don't think we can help you much further on this. I can assure you, we do give an "f" and are a small business that can't delivery every single parcel next day like you may be expecting. Thanks -K

Odpowiedź od AQUAMANIA

18 paź 2024

Thank you for your review! All the best -K

Odpowiedź od AQUAMANIA

18 paź 2024

Hi, I will pass this onto Amber! Thank you for your review and wishing you (and the geckos) all the best! -K

Odpowiedź od AQUAMANIA

7 gru 2025

Hi, Sorry for the delay in response, I did not see this review until now.
We have had this policy in place for many years (as signposted around the shop in many areas) and do offer the full 100% refund for faults or product issues as is your consumer right. The 20% restocking fee is for no fault refunds when cash is wanted as a refund - we do offer 100% refund for store credit or exchange. Here is a quote from the government website regarding this:
"You do not have to refund a customer if they:
knew an item was faulty when they bought it
damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
no longer want an item (for example because it’s the wrong size or colour) unless they bought it without seeing it" (December 2025).

If any customer would like our return/replacement policy explained to them, all our staff are trained with this and can explain and help with any questions. As mentioned, within 28 days of purchase, we do offer 100% refund in store-credit or exchange if wanted and will replace / refund for any faulty goods.
Thank you