Ordered over a week ago. No timeline shown for shipping. I’ve ordered before from Apricoat before and in those transactions I would’ve received by now or at least have shipping information. It’s the h... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a jacket on 13 September 25, but I haven't received anything yet. Despite sending numerous emails to their support center asking for information about the shipment, I haven't received any r... Zobacz więcej
Apricoat - please be aware their customer service does not answer their support emails do not respond but they DO take payment from your credit card with no jacket processed or posted. Trying to so... Zobacz więcej
Ordered a yellow coat which was shown on the website, and which I had received offers on. Turns out that it is not available. I have been offered it in another colour shipped from US instead of EU and... Zobacz więcej
Informacje dotyczące firmy
- Sklep z odzieżą i sprzętem do używania na wolnym powietrzu
- również w kategorii:
- Sklep odzieżowy
Napisane przez firmę
Creating unique outdoor products for adventure-centric people. 🏔 #adventurefurther
Dane kontaktowe
Stany Zjednoczone
- support@apricoat.com
- apricoat.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I emailed customer service twice…
I emailed customer service twice regarding my order with order number described!! I RECEIVED NO RESPONSE!!
I want to know when I am receiving my order!!! I am very disappointed! My past experiences with Apricoat was good.
Beware of this company
Ordered coat. Never received. After confirmation email, no communication from company despite multiple emails. Calls to company get busy signal or message saying number not taking calls. Would not recommend this company.
I didn’t receive my order even though I…
I didn’t receive my order even though I got expedited shipping.
Support Communication
The item I ordered was too big. I contacted Support via email several times to initiate an exchange with no response.
Delivery was very quick
Delivery was very quick; jacket fits great. Too warm to wear presently though.
3 coats and counting
Since I first did a Kickstarter with Apricoat I have loved their coats. Well made and enough pockets to make a pocket junkie like me happy
I received my order quickly
I received my order quickly. However, I am not going to wear a down jacket when the heat index is over 100 degrees F so please stop asking.
Still not received my order tant I…
Still not received my order tant I purchase 2 month ago. The website said custom fees are included, wrong! I had to pay but still no delivery yet. I paid for the protection for the delivery, useless if nobody is answering back. Multiples mails to apricoat and still no answers
Don't trust them, they take your money and send nothing.
I made an order for a backpack on their website. The backpack never arrived. They never replied to any of the emails. After some time they had their website down for several months, then they came back with the same website without the backpack. I never got a single reply from them.
They took my money and left.
The Coat is high quality
The Coat is high quality, priced very reasonably, and the shipping was super quick!
The jacket I purchased didn’t fit as I…
The jacket I purchased didn’t fit as I liked so I contacted the company 3 times via their website to return it. They responded and sent me an RA number and would send further instructions, yet have not. I read similar on a review site, looks like a scam.
My jacket arrived today
My jacket arrived today.
Fit is great and I am looking forward to wearing it when the seasons change.
No communication from company after…
No communication from company after order confirmation. Tracking number does not work. Was really looking forward to doing business with Apricoat again but it doesn't look good so far this time.
Ordered something YEARS ago
Ordered something YEARS ago and still haven’t received it. I pestered them during the first six months and got several email responses that made excuses, but never received the item I ordered. I am very, Very, VERY disappointed - not that I think they give a damn.
What is happening?
I ordered a total if 3 jackets and it says it was delivered and I bought the protection thing and I still don’t have it! I emailed twice and tried calling 3 times and no response. I had to place another order to ensure they don’t run out of my size since they are running out of sizes and I want to ensure that I get my jackets! I’ve ordered like 2 times prior and never ever had a problem with customer service!!
missing order!!!
I ordered my package more than a month ago and it hasn’t arrived. I’ve sent out multiple emails to Apricoat and no one has gotten back to me. I’ve tried calling but the number does not work. I called the shipping company , DHL e-commerce , and they told me that Apricoat created a label but never sent them my package. The shipping company was therefore not able to process my order. BE CAREFUL WITH THIS COMPANY AS THEY DO NOT CARE ABOUT THEIR CUSTOMERS !! They took my money but didn’t fulfill my order and now no one is around to answer my emails. I will never order from them again as I just lost over 200 dollars. This is ridiculous !!
The WORST customer service ever!!!!
I purchased 3 items and all of them were too small. I attempted to utilize the website to return the items for a refund, and the website does not recognize my order number. I attempted to contact Apricoat via the phone number listed on their website and it is inoperable. I sent three emails to the email address listed on the website and have not received any correspondence in return. I have had to actually attempt to dispute the charges with my credit card company in hopes that someone from Apricoat will contact me back.
The quality of the product seems good however, the customer service is the worst I have ever experienced.
Fantastic product - 5 star service
great product. exceptionally quick delivery. precise, speedy communication on order info, tracking and follow up. Packaging in protective pouch was outstanding.
The zippers fail too quickly!
Zipper Tore Out - No Customer Support
I bought a spring/fall coat 2 years ago. I only wear it on walks and to work 2 months in spring and 2 months in fall. Despite being very gentle with this coat, a full 3" of zipper simply tore away from the coat. I called the support line about it, but the "support" line is no longer in service. So, I emailed "Support" twice, over a month ago. Haven't heard a word.
Doświadczenie Trustpilot
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