The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
An incorrect part was despatched despite a photograph of the damaged part having been provided to the kitchen company. Who assured me it had been forwarded with their email. We waited a further week... Zobacz więcej
Reakcja na opinię
I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the p... Zobacz więcej
Very impressed with the level of service overall from Apelson. When my chainsaw developed an issue the process of getting it sorted for repair was very easy and fast. Excellent communication through... Zobacz więcej
Informacje dotyczące firmy
Informacje o Apelson Appliances UK Ltd
Napisane przez firmę
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Dane kontaktowe
Zjednoczone Królestwo
- apelson.co.uk
4,2
Dobra
280 recenzji
Odpowiada na 73% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Ordering was a breeze and the delivery…
Ordering was a breeze and the delivery was swift. I'm a satisfied customer!
27 grudnia 2025
Opinia niezależna
Odpowiedź od Apelson Appliances UK Ltd
This is great to hear! Thankyou for your feedback!
Replacement motor for cooker hood.
Very responsive customer service. So pleased I was able to buy a replacement motor for my lovely cooker hood, just in time for Christmas!
1 grudnia 2025
Odpowiedź od Apelson Appliances UK Ltd
We are happy to hear the service provided was responsive and able to help you get what you needed!
Exactly as described and fast delivery .
5 grudnia 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear this!
A good experience
A good experience. Ordered from a different parts supplier first, and they sent a poorly made version - these guys were much better!
5 listopada 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear that we was able to help after a poor experience previously with a different retailer!
Manuals need updating
Manual that came with the item, gives a spare parts order hotline telephone number. When you ring this number you are told we do not do spare parts and they direct you to a website.
Why do you not just put the spare parts website address in your manuals?
18 grudnia 2025
Odpowiedź od Apelson Appliances UK Ltd
We are sorry to hear this! Unfortunately some manuals do need updating and we are always happy to hear peoples feedback so we can pass this on the manufacturers!
exactly what we wanted.
The parts ordered were exactly what we wanted, but we had to chase it up as it was taking too long to come after that it arrived promptly. Hence only 3 stars.
8 grudnia 2025
Odpowiedź od Apelson Appliances UK Ltd
We are sorry to hear there was a delay with your order, we do always aim to deliver any orders within 2-3 days. Unfortunately, delays can sometimes happen with the couriers which is beyond our control. If you would like to email service2@apelson.co.uk with your invoice we can look at refunding any delivery charges paid.
Simple replacement for my oven.
I ws delighted it was the right item after previously receiving the wrong one from another company.
Quick service was a bonus my only negative is there was no image when ordering so I was relying on your advice that it was the correct item. Thankfully it was.
8 grudnia 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear you received the correct item! We are always looking for ways to improve our site so this is helpful!
7084005: Taylor was actually very good for…
Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me up to date.
Refunded very quickly once items had been returned.
Could do better (company in general):
1)
Pass cases off to other people when people go on holiday.
2) Refund postage when not customer's fault.
3) Provide option to use a reliable delivery service rather than the shower that is DPD (they are unable to deliver when/where they say and they never give truthful answers)
4) Visually check outgoing orders to make sure they bear some relation to what is ordered. (One of my items was nothing like what I ordered and I had to pay to return it)
2 grudnia 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback and we are happy to hear a member of our staff has so helpful and keeping you up to date with your order! We are always looking for ways to improve and your comments will be fed back and looked into to see if we can make any changes going forward!
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear!
Very quick delivery of my oven element
Very quick delivery of my oven element. Did the job.
16 grudnia 2025
Odpowiedź od Apelson Appliances UK Ltd
We are happy to hear of the quick service provided!
It was delivered very quickly and doing…
It was delivered very quickly and doing what I was expecting it to do 👍
20 października 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear this!
Excellent service
Received the part I ordered in the time frame specified, tracked delivery. Item was packed securely. What more can you ask for.
10 listopada 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, it is great to hear you were happy with the service and delivery!
i had to wait two month for filters to…
i had to wait two month for filters to be in stock, then over a week to be delivered. All this time i had a new cooker hood fitted but could not use it
17 grudnia 2025
Odpowiedź od Apelson Appliances UK Ltd
We are sorry to hear of the delays in getting the parts required, we are always trying to improve the time scales in which we receive parts and this feedback will be passed on to the suppliers and manufacturers.
Outlet adapter for cooking hood.
I'm very happy with my purchase. The part fitted perfectly and arrived in 2 days with DPD.
9 grudnia 2025
Odpowiedź od Apelson Appliances UK Ltd
We are happy to hear you were pleased with your purchase and delivery service!
Posted and delivered on time.
17 grudnia 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, it is great to hear!
Fantastic service
Easy to identify correct part. Customer services responded quickly. Delivered quickly and efficiently. Great prices.
24 października 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy we could help get the correct part delivered on time!
So easy to order and quick delivery..
So easy to order and quick delivery..
Happy customer
15 listopada 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, this is great to hear!
On time and correct item
17 grudnia 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you got your order correct and on time!
carbon filters included and they do not…
carbon filters were not included and they do not have any in stock so I cannot use the extractor fan at the moment. Been waiting for 3 weeks to date.
17 października 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, i have looked into your order and i can see the filters you ordered are in stock but delivery was attempted 3 times and nobody was home so the order has been refunded. if you would like any further information, please call us on 01977 628100.
Great service
Perfect product and beautifully packaged. Arrived within 24 hours.
30 października 2025
Odpowiedź od Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you were pleased with your order!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.