The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
An incorrect part was despatched despite a photograph of the damaged part having been provided to the kitchen company. Who assured me it had been forwarded with their email. We waited a further week... Zobacz więcej
Reakcja na opinię
I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the p... Zobacz więcej
Very impressed with the level of service overall from Apelson. When my chainsaw developed an issue the process of getting it sorted for repair was very easy and fast. Excellent communication through... Zobacz więcej
Informacje dotyczące firmy
Informacje o Apelson Appliances UK Ltd
Napisane przez firmę
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Dane kontaktowe
Zjednoczone Królestwo
- apelson.co.uk
4,2
Dobra
280 recenzji
Odpowiada na 73% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The dispatch of the part was fast
The dispatch of the replacement part was very quick, and was received the next day. Very good service. Thank you.
27 marca 2026
Good company to trade with
Ordering was easy and delivery reasonably quick. Carbon filters for cooker hood were easy enough to fit once we got the hang of it!
25 marca 2026
Very impressed with the level of customer sevice
Very impressed with the level of service overall from Apelson. When my chainsaw developed an issue the process of getting it sorted for repair was very easy and fast. Excellent communication throughout. The Garden Power Team at Apelson could not have been more helpful in resolving my issue I was having with the supplier. Due to their continued helpfulness it all got sorted. Highly recommended company. Thanks again.
2 kwietnia 2026
Opinia niezależna
You delivered at the time stated and…
You delivered at the time stated and left the parcel in the agreed place .
25 marca 2026
I just wanted to say thank you for…
I just wanted to say thank you for resolving my issue so promptly. Honestly, it's like a new mower—it's never started so easily before! Excellent customer service and a quick fix; from arranging the pick-up to timely emails and efficient service to fix the problem, I can't fault anything. A BIG THANK YOU to everyone involved!
31 marca 2026
Opinia niezależna
An incorrect part was despatched
An incorrect part was despatched despite a photograph of the damaged part having been provided to the kitchen company. Who assured me it had been forwarded with their email.
We waited a further week for the correct part to be delivered, only to realise there were no screws holding the 3 centre bars in place.
By which point we gave up and accepted the part, intending to move the screws ourselves.
24 marca 2026
Odpowiedź od Apelson Appliances UK Ltd
We’re very sorry to hear about your experience.
Unfortunately, with running changes to parts and designs, issues like this can occasionally occur, though we completely understand how frustrating this must have been, especially after you had already provided a photo to help ensure the correct part was supplied.
We also apologise for the additional delay in receiving the replacement and for the inconvenience caused by the missing screws. This is certainly not the level of service we aim to provide.
We appreciate your patience and understanding in resolving this, and we’re sorry for the trouble caused throughout the process.
Good experience
As advertised. Properly described and promptly despatched. No complaints
24 marca 2026
Great customer service
Great customer service each and every I call. They’re very helpful and always answer the phones quickly.
20 marca 2026
Can't fault the customer service here.
I ordered a replacement glass top for my induction hob and although it was despatched and received quickly, it was damaged in transit.
I emailed Kingfisher/Apelson about the issue and received a swift and positive response from Taylor at Apelson, both apologising for the issue and notifying that a replacement had been processed for delivery.
I received the replacement unit the next day.
It's great to see a company that resolves an issue both swiftly and without any drama, all within 5 days of my original order.
23 marca 2026
Opinia niezależna
Have not managed to resolve the issue…
Have not managed to resolve the issue - couldn't provide the spare part.
18 marca 2026
Odpowiedź od Apelson Appliances UK Ltd
We’re very sorry to hear that the issue has not been resolved and that we were unable to provide the required spare part.
Please accept our sincere apologies for the inconvenience caused. If there is anything further we can do to assist or explore alternative options, we would be more than happy to help
Quick to respond to phone call send new…
Quick to respond to phone call send new product out and sorted problem
9 marca 2026
Great customer service
Great customer service. Very professional and knowledgeable about the items they sell
2 marca 2026
Hard to find items here, good prices
The product needed (hood filers) was easy to find on this website after searching the internet for it, and the price was reasonable. Packaging was great, protecting the items well. Delivery was quick. Will use again.
14 września 2025
Easy and simple to order
2 marca 2026
Innocentie ovan parts and products
Item was well displayed and described with prompt delivery after purchase well packaged and fitted perfectly.
I have used Apelson Appliances UK Ltd before and would recommend their products.
2 marca 2026
Dish washer basket
Fast delivery time and accurate delivery information.
It would have been 5 stars if a photograph of the item had been there.
2 marca 2026
Doświadczenie Trustpilot
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