Ancestry Recenzje 

Odpowiedź od Ancestry

8 maj 2026

We appreciate you taking the time to share this lovely review with us, Allison. We are delighted to hear that we were able to help you find the answers you've been looking for. We're excited to see where else this journey takes you.

Odpowiedź od Ancestry

5 maj 2026

Hi Anatoly. Thank you so much for sharing your experience! We know that learning a new system can be a challenge, especially in a second language, and we are so impressed by your dedication to learning about your DNA. Family history is a universal language, and we are honored to have you in our community. We’re here to help if you ever have more questions!

Odpowiedź od Ancestry

28 kwi 2026

Hi there, NL. Thank you for sharing this feedback. It is understandable why seeing traits assigned to the unexpected side of your family would be confusing, especially with something as clear as eye color.

It is important to clarify that our SideView technology, which organizes your results into Parent 1 and Parent 2, is based on the DNA you share with your matches rather than a direct analysis of your parents' physical traits. Because genetics can be complex, certain markers can sometimes appear on both sides of a family tree, or a parent may carry a recessive gene for a trait like blue eyes without expressing it themselves.

Additionally, Parent 1 and Parent 2 are assigned randomly by our system; they do not automatically correspond to mother or father. If you have not yet linked your parents to your tree or used the manual labeling feature, the system may still be in the process of refining those connections.

If you believe there is a technical error with how your markers are being categorized, please contact our support team. They can help you review your inheritance breakdown and provide more insight into how these traits are mapped.

https://support.ancestry.com/s/phonesupport

Odpowiedź od Ancestry

23 kwi 2026

Hi Kelvin. We are so glad to hear you had such a seamless experience! From the first "swab or spit" to that five-week reveal, we aim to make the process as smooth as possible so you can focus on the excitement of the results. It’s wonderful to know you’re happy with the journey—now the real fun begins as you dive into your matches and ethnicity regions. Happy discovering! 🧬✨

Odpowiedź od Ancestry

23 kwi 2026

Hi Francis. We are sorry to hear that the delivery process and the results did not meet your expectations.

Regarding your results, ethnicity estimates are based on the DNA you inherited from your ancestors, which can sometimes appear broader than expected depending on how your family's unique genetic markers compare to our reference populations.

If you were specifically looking for Jewish ancestry and it did not appear, it may be because that specific genetic signature was not passed down to you, or it may fall under a broader regional category in your current estimate. We are constantly refining our data and adding more specific regions, so your results may update as our science evolves. We appreciate your feedback on the shipping speed and the clarity of the data, as it helps us understand where we can improve the experience for our members.

Odpowiedź od Ancestry

23 kwi 2026

Hi Carol. We are very sorry to hear about the unexpected charge and the frustration with your experience. Regarding the $79 billing, it sounds like your subscription may have auto-renewed; please reach out to our support team immediately so we can look into your account and help resolve this for you. https://support.ancestry.com/s/phonesupport

While the "hints" are meant to help automate the search, we understand they can feel repetitive if the matches aren't exactly what you're looking for. Our database grows every day as new members join, so the number of people to connect with is constantly expanding, but we hear you loud and clear that the value didn't match the cost for you this time. We appreciate your feedback on the email frequency and the pricing, as it helps us improve the service for everyone.

Odpowiedź od Ancestry

28 kwi 2026

Hi there, Karen. To find your percentage breakdown, you will need to look at your Ethnicity Estimate. Once you are logged into your account, you can find this by following these steps:

1. Click on the DNA tab at the top of the page.
2. Select DNA Story from the drop-down menu.
3. This page will show you a map and a list of the specific regions your DNA matches, along with the percentages for each, such as your Scottish or Germanic heritages.

If you are looking at your family tree rather than your DNA results, please keep in mind that those percentages won't appear automatically; they are generated specifically by the DNA test analysis.

If you have already taken a test and are still having trouble locating this map or the list of regions, please contact our support team. They can walk you through the website layout or help you troubleshoot if your results are not appearing correctly on your dashboard.

Odpowiedź od Ancestry

30 kwi 2026

Hi John and thank you for reaching out to us with this review. We are very sorry to hear that you are having trouble accessing your DNA results. Please give our customer support team a call on the number listed below so we can look into this for you and offer you more tailored assistance over the phone.

1-800-958-9073 (Seven days a week from 9:00 am to 11:00 pm ET.)

Odpowiedź od Ancestry

28 kwi 2026

Hi there, Maureen. It is a very common expectation to want to know exactly which traits or ethnicities come from which parent right away.

To see this breakdown, you’ll want to look for the SideView feature within your DNA Story. This tool splits your ethnicity results into Parent 1 and Parent 2. While the system doesn't always know automatically which side is your mother and which is your father, you can usually figure it out by looking at the specific regions or by checking your DNA matches to see which relatives appear on each side.

If you have not yet linked your results to a family tree, the "sides" can sometimes feel a bit vague. Linking your test to even a small tree with your parents' names can help the system categorize your results more clearly.

If you are having trouble finding the Parent 1 and Parent 2 breakdown on your dashboard, please reach out to our support team. They can guide you to the right tab so you can start seeing how your heritage is split between your two sides.

Odpowiedź od Ancestry

23 kwi 2026

Hi Joey. We completely understand how frustrating it is to see a list of results and feel like the information is being hidden from you. The reason those individuals are marked as private is likely because they are still living; to protect the privacy of our members, we automatically hide the names and details of living people unless they have explicitly chosen to make their profiles public or share them with you.

If you are looking to connect with those 12 siblings, your best path forward is to send a message to your matches through our secure platform. Even if a profile is private, you can still reach out to them to introduce yourself and see if they are open to sharing more information. We know you took this test to find your family, and while those privacy settings can feel like a hurdle, they are there to ensure everyone feels safe while connecting. We hope this helps you take that next step toward reaching out and finding the answers you are looking for.

Odpowiedź od Ancestry

28 kwi 2026

Hi there, Dana. We understand your disappointment regarding the time it took to receive your results and the additional costs associated with a membership.

While we aim to process all samples as quickly as possible, the journey through the lab can sometimes take longer than expected during periods of high volume. We realize that waiting for those results can be frustrating, especially when you are eager to begin your research.

Regarding the extra costs, the DNA kit covers the lab analysis of your genetic makeup, while the membership provides access to our extensive database of billions of historical records. These records, such as census data and vital statistics, are the tools needed to build a detailed family history beyond your ethnicity percentages.

If you have questions about how to use your current results without a subscription, or if you need assistance navigating the free features of the site, please reach out to our customer support team. They can help you understand what is included in your purchase and how to make the most of your data.

Odpowiedź od Ancestry

28 kwi 2026

Hi there, Endrené. It is understandable that you feel disappointed when the results don't align with your lived experience or provide the specific health insights you were looking for.

Regarding the traits, these reports are based on genetic predispositions rather than medical diagnoses. Because traits are often influenced by both multiple genes and environmental factors, it is possible for your physical reality to differ from what your DNA markers suggest. Additionally, Ancestry focuses on historical origins and personal traits rather than clinical health risks or disease predispositions like Alzheimer’s, as we are primarily a genealogy platform.

We also hear your frustration regarding the cost of building a tree. While viewing historical records does require a subscription, please note that you can manually add as many family members as you like—including your brother and offspring—to your tree for free. The "paywall" generally applies to accessing our massive database of external records, like census data or immigration logs, which help extend your tree back through the centuries.

If you have questions about how to add your immediate family to your "twig" without spending more money, or if you'd like to discuss your trait results further, please contact our support team. They can guide you through the free features of the site to ensure you get more value out of what you have already purchased.

Odpowiedź od Ancestry

28 kwi 2026

Hi there, Mahara. It sounds like a simple mix up of the activation codes during the registration process, which can easily happen when two people in the same household are activating their kits at the same time.

Because the system simply processes the DNA in the vial and links it to whichever code was entered on the account, it sounds like your sample was registered to David’s account and his to yours. This would explain why you are seeing your results under his name and why his information hasn't appeared yet if his vial is still being processed under your code.

To get this corrected, please contact our customer support team directly. For security and privacy reasons, they will need to verify your identities and the kit numbers to manually swap the profiles or reassign the data to the correct individuals. This will ensure that both you and David have your own accurate results on the correct accounts.

https://support.ancestry.com/s/phonesupport

Odpowiedź od Ancestry

28 kwi 2026

Hi there, Lynne. We understand your frustration regarding the timing of your subscription charge. It can certainly feel premature to pay for a premium account while you are still waiting for your DNA results to be finalized.

The reason subscriptions often begin at the time of purchase is to allow members immediate access to our database of billions of historical records. Many users begin building their family tree and researching census or birth records while their DNA is still at the lab. However, we recognize that if your primary goal is to use the DNA-specific features, this overlap can feel like a missed opportunity.

Regarding your refund request, our support team follows specific billing cycles and terms of service, but we would still encourage you to reach out to them again once your results are ready. They can help you make the most of your remaining subscription time or discuss how to best manage your account moving forward.

Please contact our customer support team through our official help center so they can review your account details directly.

https://support.ancestry.com/s/phonesupport

Odpowiedź od Ancestry

5 maj 2026

Hi there, Richard. We’re sorry to hear that you haven't made the new discoveries you were hoping for. We understand how frustrating it is to feel like you are being prompted to upgrade when you’ve already made a significant investment in your research.

When a search reveals "no results," it often means the specific records needed to bridge your family tree aren't yet indexed or are held in a different collection. We recommend checking your "Hints" (the leaf icons) regularly, as these automatically compare your tree to our 30 billion records and often provide the "new" information you're looking for without a manual search.

Regarding your recent charges, we want to ensure you are on the plan that best fits your needs. Please contact our Member Services team via Live Chat or phone so we can review your subscription level and help you get the most out of the records you already have access to.

https://support.ancestry.com/s/phonesupport

Odpowiedź od Ancestry

5 maj 2026

Hi Donna. We understand the confusion! Many people expect a completed family tree to arrive with their results, but a DNA test actually provides your biological ethnicity and matches to living relatives.

Since we don’t automatically know your specific family history, the names of your grandparents and parents are discovered by linking your DNA results to our billions of historical records. It does take a little bit of "detective work" on your end, but your DNA matches are the perfect starting point to help you fill in those blanks.

We have many tutorials available to help you get started on your tree. We’re excited for you to begin the journey of discovering those names!

Odpowiedź od Ancestry

5 maj 2026

Hi there, Pamela. We’re glad you found your origins interesting, but we’re sorry to hear you feel disappointed regarding the family tree details.

To help clarify, the DNA kit covers the biological analysis of your heritage and connects you with living relatives. The historical records (like birth and marriage certificates) that "fill in the holes" are part of our massive digital archive, which is a separate service from the DNA test itself.

We never want our members to feel like information is being held hostage. You can always use your DNA matches and your own family knowledge to build your tree for free on our site; the subscription simply provides the shortcut to our indexed historical documents.