Ancestry Recenzje 

Odpowiedź od Ancestry

5 maj 2026

Hi Daryl! You definitely know yourself better than our data does! Traits are based on genetic probabilities—think of it like a weather forecast that says there’s a 75% chance of rain, but the sun still comes out. While your DNA might suggest a likelihood for certain things (like not smelling asparagus), your actual physical experience is the real truth. We appreciate you sharing these 'mismatches' with us—it’s exactly how we learn to make our predictions more accurate over time!

Odpowiedź od Ancestry

10 lip 2026

Hi Denis. Thank you for sharing your feedback, and we completely understand your disappointment. It can be incredibly frustrating to pay for a DNA test hoping for a deep dive into your roots, only to be told what you already know!

One of the reasons your report may look like that is because other companies may heavily on "Genetic Groups" or recent immigrant populations. Because French-Canadian settlers in Quebec were a distinct, tightly-knit community for centuries, your DNA shows a very strong, undeniable match to that specific region today.

If you are looking to peel back the layers before your ancestors arrived in Quebec, we would love to help you find those answers. Because the vast majority of early Quebec settlers came from very specific regions of France (like Normandy, Poitou, and Perche), an AncestryDNA test can help pinpoint those deeper European origins. Furthermore, Ancestry hosts the largest collection of French-Canadian and French Catholic parish records online, which allows you to build a paper trail directly back across the Atlantic to the exact villages your ancestors left behind.

We would love the chance to help you break through that Quebec brick wall and discover your deep European history!

Odpowiedź od Ancestry

20 maj 2026

Hi Jim. Thank you for reaching out, and we are so sorry for this frustrating login loop!

This glitch usually happens when the direct link in the email conflicts with the active login session already saved on your internet browser.

Since your username and password are working fine, you can easily bypass that broken email link by clearing your browser's cache and cookies, or by opening a fresh Incognito browsing window. Instead of clicking the email link, just go directly to the Ancestry homepage, log in, click the DNA tab at the top of the screen, and select DNA Results Summary.

If the system still blocks you with a registration page, your kit might be tied to a duplicate account under a slightly different email address, so please contact our support team via our online help center chat so we can find exactly where your results are waiting and get you straight into your dashboard! 🌳✨

Odpowiedź od Ancestry

5 maj 2026

Hi there! Thank you for sharing your family's story! It is fascinating to hear about your Roma heritage. Because Roma history is defined by incredible journeys across Europe and beyond, those connections can sometimes be complex to pin down to a single district. We also hear you on wanting to see exactly what you inherited from each parent—our DNA Inheritance features are designed to help with this by splitting your results into Parent 1 and Parent 2! Integrating your DNA with your family tree will definitely help 'expound' on those traits and show how they moved through your lineage. We appreciate your feedback as we work to provide more value for our members!

Odpowiedź od Ancestry

5 maj 2026

Hi Evelyn! Thank you for your review. We understand that frequent requests for additional subscriptions can be frustrating when you're focused on your research.

While we offer various tiers to provide access to billions of international records, we appreciate your feedback on how these options are presented. We’re constantly working to balance our offerings with a smooth user experience, and your input helps us do just that.

Odpowiedź od Ancestry

20 maj 2026

Hi PJ. We are truly sorry to hear about your experience, and we completely understand your frustration and anger regarding this situation.

Paying for a service over that length of time without utilizing it is incredibly disheartening, and hitting a strict wall with our cancellation and refund policies only makes a difficult situation feel much worse.

We want to look into your billing history to see exactly what happened and ensure your account is properly handled moving forward. Please contact our customer support team directly via our online help center chat or phone line so we can review your account details with you. 🌳✨

Odpowiedź od Ancestry

5 maj 2026

Hi there, Arthur. We appreciate your honesty regarding our pricing. We strive to make family discovery accessible while maintaining a database of billions of records and investing in the latest DNA science.

We do offer various plan levels and occasional promotions to help provide more flexibility. Your feedback helps us as we continue to evaluate how we can best serve our community.

Odpowiedź od Ancestry

20 maj 2026

Hi Sharon. We completely understand your frustration. Spending $200 on a DNA test only to find zero matches for your Knowles line or other known relatives is incredibly disappointing, and being asked for a subscription on top of that just adds to the annoyance.

The lack of expected matches usually comes down to one of two things: either those specific family members haven't tested with Ancestry yet, or there is a privacy setting accidentally blocking your visibility. You absolutely do not need to pay a subscription to view or connect with your DNA relatives, so we want to make sure your results are actually working for you.

Please contact our customer support team directly via our online help center chat or phone line. A representative will look into your account settings to ensure your DNA participation is turned on correctly and help you troubleshoot why your known relatives aren't appearing on your list. 🌳✨

Odpowiedź od Ancestry

6 maj 2026

We're sorry to hear about this, Brent. We know that the wait for the results can be an anxious time, and being advised that a new kit (let alone a few!) is needed must be frustrating. While it occurs rarely, when this happens, it can be due to there not being enough (or robust enough) cells in the sample to test with, or that the sample was contaminated. When this occurs, our lab will offer a free replacement. This will be done as a last resort after our lab has tested the sample multiple times and performed a series of quality checks as well, and they find that they cannot provide results that are accurate and that we stand by with the sample they originally received. You can find out more about this here: https://support.ancestry.ca/s/article/Why-an-AncestryDNA-Sample-May-Fail-at-the-Laboratory?language=en_CA

Just in case they can help you moving forward, we'd be happy to share some tips for a viable sample. You can review these below.

- Please do not take the test first thing in the morning. Bacteria grows in the mouth overnight and can affect the test. We recommend that you get up in the morning, brush your teeth, eat breakfast, drink a couple of extra glasses of water (to hydrate), and then wait about an hour.

- Do you wear dentures that require adhesive? If so, please do not use any adhesives until after you take the test - denture cream or adhesives can get into the sample, and the chemicals affect the test.

- Please remember to remove the funnel before securely attaching the cap. Also, make sure the blue solution mixes with the saliva sample before you send it in the mail. Not completing this step can automatically cause your DNA to fail at the lab due to leakage during shipment or the sample going bad during shipment.

- Try rubbing your cheeks in a circular motion, right before you provide the sample. The DNA we get comes from cheek cells that break off and mix with your saliva. Rubbing the outside of your cheeks for a minute right before you provide the sample can help break off more cheek cells to go into the sample. You can also very gently scratch your tongue with your top teeth, or scratch the inside of your cheeks with your teeth (carefully – don’t hurt yourself) to help loosen cells.

- If you take any medication - please do so, and then wait an hour after taking the medication before providing the sample.

- Make sure that you are not forcing the saliva out. Doing so fills the tube with bubbles, instead of saliva - which throws off the ratio of saliva-to-blue solution mix. We recommend that you kind of - let the drool flow. If you have trouble producing saliva, sniffing something acidic, like a lemon wedge, can be helpful.

- Remember, no smoking, no drinking - not even water, no sweets, no gum - nothing whatsoever in the mouth for about an hour before you take the test.

Thanks again for getting in touch with us so we could provide this insight! We hope this helps a little and that your DNA journey can run smoothly from this point forward.

Odpowiedź od Ancestry

18 cze 2026

Thank you for sharing your review and for your initial kind words about our service. We completely understand your frustration and anger regarding your privacy.

To clarify how this happened, it sounds like your review may have been submitted through Trustpilot, an independent, public review platform that we partner with to gather customer feedback. When a review is posted on Trustpilot, it becomes a public webpage, and social media platforms like Facebook often automatically index or pull public reviews into feeds. Ancestry does not manually post your personal reviews or private account information to Facebook.

However, we hear you loud and clear that this process. Your trust and privacy are incredibly important to us.

If your review is currently active on Trustpilot, you can log into their site to delete it completely, which will remove it from public view. We have also shared your experience directly with our customer engagement and marketing teams so we can re-evaluate how we invite users to leave feedback and ensure the line between private correspondence and public reviews is explicitly clear.

Odpowiedź od Ancestry

20 maj 2026

Hi Jane. We completely understand your frustration. Spending your hard-earned money only to feel like you didn't get any new or meaningful information is incredibly disappointing, and hitting another paywall for extra details only adds to that.

The different subscription tiers exist because partnering with archives worldwide to host and maintain specialized records comes with extra costs. However, we want you to get the most value out of what you have already paid for without spending another penny.

If you want to keep exploring your history for less, here are a few ways to bypass the extra costs:

* Focus on DNA Matches: You do not need a subscription to view your list of living DNA relatives, see how you are related, or message them. Connecting with matches who have already built trees is often the best way to get new information for free.
* Use Local Libraries: Many public libraries offer free access to Ancestry Library Edition on their computers. You can use their access to view those premium records entirely for free, and then manually add the details to your personal tree.
* Keep a Free Tree: If you decide to cancel and stop paying altogether, your family tree remains yours to keep forever on a free guest account. You can continue to add your own photos, stories, and family knowledge at your own pace.

We really appreciate your honest feedback about our pricing, and we hope these options help you find the breakthroughs you are looking for without breaking the bank. 🌳✨

Odpowiedź od Ancestry

9 cze 2026

Hi there, Amy. We are incredibly sorry to hear about this frustrating experience and the back-and-forth you've had to deal with. No one should ever feel dismissed by customer service, and we certainly do not prefer a negative review over actually helping you resolve a billing issue! It sounds like there may have been a disconnect or a glitch when you initially attempted to cancel. We want to make sure your case is reviewed fairly by our team. Please send us a message so we can look into your cancellation history and work to get this sorted out for you!

https://support.ancestry.com/s/contactsupport/