Ancestry Recenzje 

1986
•
Wynik TrustScore: 3.5 na 5

3,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Ancestry provides an easy system to build a family tree in a way that you could never do in recent times. It's fast and comprehensive, and you can do so much from your desk without having to go out to... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Impossible de trouver mes résultats du Kit DNA bien qu'Ancestry me dit qu'il les a envoyés. Après plusieurs échanges infructueux avec service client Ancestry et impossibilité de joindre une personnne... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great site - great search ability - lots of hints sent my way. Ancestry consistently update their site for better use for its subscribers. So much to explore on this site - I just love it

Reakcja na opinię

Oceniono na 3 z 5

My main reason for getting DNA was to find Irish relatives in Ireland from my Great, Great Grandparents on my father's side: William Doyle and Abigail Lick, Alexander Murphy and Rachel Glass. It... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Rozrywka

O Ancestry

Napisane przez firmę

logo

Ancestry® is the Canada’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.

image1

With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*

START A FREE TRIAL
image2

AncestryDNA® is a simple one-off test that reveals your origins and the countries, cities and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.

GET A DNA KIT

Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.

VISIT OUR SUPPORT CENTRE

*Free trial terms apply


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,5

Wszystkie recenzje

(1986)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 291

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

My Matheson Tree is now becomming my…

My Matheson Tree is now becomming my Piggott tree and I keep adding to my family line. My hubby, CLifford Edwin Matheson had his DNA done but it wouldn't allow him to put my e-mail in to receive his info, as I am doing the Matheson Tree. He knows nothing about computers. I go into his e-mails and forward to my e-mail and most of the time I cannot open them.. so his DNA is usless to him. Why can't he use my e-mail.. I know you are trying to force him to open an account with you but he has no knowledge how to work the computer and I wish to keep all the info together for family info. please help
Please tell Ancestry I tried to follow their instructions but when I went in Clifford Edwin Matheson's account and went to his DNA..when it opened up all that was there was Origins, Matches, ThruLines, Traits, Compare Surveys, Register a Kit and Buy another Kit.. There was NO DNA TEST SHARING, so therefore I cannot invite my email as Manager.. please help.

9 września 2026
Logo Ancestry

Odpowiedź od Ancestry

Hi Dyan. We completely understand your frustration with having to forward emails just to manage your husband's DNA test.

Ancestry requires a unique email address per test for strict privacy reasons, but he does not need to use a computer—you can manage his results directly from your own account. Simply log into his account once, go to DNA Settings > DNA Test Sharing, and invite your own email address as a Manager. Once accepted from your account, his entire DNA test, match list, and ethnicity estimates will appear alongside your family tree within your own login, eliminating the need to forward emails or switch accounts ever again!

Oceniono na 3 z 5

Some good/some bad

As a user in Canada, I find that the vast majority of hints and search results are specific to the USA and rarely apply to my research. Additionally, I feel the current subscription cost is excessive, but I am hesitant to cancel because I do not want to lose the work I have already done.

16 września 2026
Logo Ancestry

Odpowiedź od Ancestry

Thank you for taking the time to share your honest feedback! We completely understand how frustrating it is to receive US search results when focusing on Canadian roots, as well as your concerns regarding subscription costs.

To help filter out US results, ensure you're logged into ancestry.ca and set the Location filter on your search screen to Canada, checking the box for "Exact to this location."

Regarding your tree and hard work: you will never lose your family tree if you cancel or pause your subscription. Your tree, uploaded photos, and personal notes remain accessible in your account forever on a free registered account, allowing you to view, edit, or export your work at any time without paying a monthly fee.

We truly value your membership and appreciate your feedback as we work to improve the experience for our Canadian researchers!

Oceniono na 5 z 5

easy

Easy to navigate the site

16 września 2026
Logo Ancestry

Odpowiedź od Ancestry

So glad to hear it! Smooth navigation makes all the difference when you're on a roll. Thanks for being such a wonderful part of our community—happy researching!

Oceniono na 2 z 5

Ancestry is not really improving their…

Ancestry is not really improving their customer's requests. They still are not capable to get the old geographic regions that are on the documents entered into the data bank right. The worse thing in genealogy is not to find the right locations within the time frame that are labeled on documents all over the world. Every other company has them somehow adjusted to their websites. Ancestry has towns that used to be in the part of Germany that used to be Prussia in areas that often end up in the US or any other part of the world. There is no excuse for such mistakes if someone searches a name in Germany or Prussia today often Poland or Russia and ends up in a totally different country on earth. That is a part that needs to be corrected in a hurry. I am trying to get Ancestry to correct this for years and nobody is listening in that company. As of DNA? I am not sure if I am happy about that part as well. Health and any other functions are so often misleading and the surveys are totally out of human reality. The price is too high too for people to work with their DNA. Not everybody has the money to keep up a subscription all the time. Especially if they only did their DNA for fun and not for research a family tree. Ancestry has a lot of things they need to correct and perhaps be more honest in their advertisement. I am a genealogist and keep my subscription mostly up to date. But if I calculate the expense I have had over the last 10 years in keeping up subscriptions I have be a millionaire and not a fixed income pensioner. There should be discounts for genealogists and seniors that have faithfully paid into the deep and endless pot of genealogy subscriptions and other sources that are rather expensive. I only use ancestry because they have purchased most of the documents from Germany which includes the part that is Poland today. Also, I need a company that hosts my tree so that I don't need to have my one website, which probably would be less expensive but after I am gone it would be gone too. I want people to have excess to my data but with the right location. I am still debating if I leave my tree on Ancestry unless the locations are going to be corrected.

17 września 2026
Logo Ancestry

Odpowiedź od Ancestry

Hello Lena. We are sorry for the frustration that this has caused you. Thank you for your feedback. If you would like to provide any additional feedback, you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We will read your feedback and forward it to the correct department. Thank you for sharing your concerns and comments. We would love to hear all about the interesting discoveries that you have found along your journey!

Oceniono na 4 z 5

Some interesting discoveries found on Ancestry.com

Two years ago I lost a much loved step-daughter to cancer but amazingly I found a new friend, a cousin, and a half brother for my daughter all through my research and membership in ancestry.com.
A month or so before she passed away I suggested a dna test for my daughter to distract her from her pain and suffering. Sadly she passed just before the results came in. However, at about the same time a very nice gentleman was approaching his 60th birthday and his wife purchased a DNA test from Ancestry.com. He was adopted and had been wondering about his parents who had given him up for adoption. He was able to not only find who they were but also discovered a half sister he very much wanted to meet. Unfortunately he was unable to connect with her due to her passing. He did connect with his birth mother but she was unwilling to have contact. During his search he did contact myself and we became friends. I did some research for him and found some ancestors and strangely enough I found he and I were cousins. That meant I was also a cousin to my own daughter I had raised! Our family and his have had a great time getting to know each other. Ancestry played a big part in this odd story.

15 września 2026
Logo Ancestry

Odpowiedź od Ancestry

Hi Rita. What an extraordinary, bittersweet story. Losing your stepdaughter is such a profound heartbreak, but the legacy of connection she left behind—a half-brother, a new cousin, and a lasting friendship—is truly remarkable.

It is incredible how a simple act meant to bring her comfort ended up unlocking whole new chapters for your family and helping her half-brother finally discover his origins. Finding out that you were also cousins with the daughter you raised is the kind of unbelievable twist that makes family history so astonishing!

Thank you so much for sharing such a deeply moving experience. We are honored that Ancestry could play a role in bringing your families together.

Oceniono na 1 z 5

I found the changes you have made very…

I found the changes you have made very confusing and frustrating. I am experiencing a great deal of difficulty using your new format. I am also getting a great many incorrect hints from AI.
I am no longer a happy customer.

17 września 2026
Logo Ancestry

Odpowiedź od Ancestry

We're sorry to hear about your frustrating experience with the recent layout updates and inaccurate hints. We know how important a seamless and accurate experience is for your research, and we'd love to help make things right. If you'd like to reach out to our support team, we'd be happy to help however we can. We've linked our contact details below. Thanks for your patience!

https://support.ancestry.com/s/contactsupport?language=en_US

Oceniono na 4 z 5

Unexpected Ancestry victory…

I had an unexpected Ancestry victory when I was able to trace the family back to 1066: the Norman Invasion! Most genealogists know that finding people who get baptized, married, and buried through a church is a goldmine of documentation. it's even better when those people have wealth and status, because they can be found in historical records. Finding a line with wealth and status made it easy for me to establish the male line of the Hussey family back to Hugh de Hussey who came over with William. When others are excited about finding relative back to the 1700's, I can boast that I have uncovered mine 700 years before theirs! Ancestry made this possible. It would have taken years of digging through paper and fiche to have achieved this.

6 stycznia 2026
Logo Ancestry

Odpowiedź od Ancestry

Hi Barbara, tracing your family lineage back to 1066 and the Norman Conquest is an extraordinary achievement! Finding those detailed church and historical records along the Hussey line must have been such a thrilling discovery. Thank you for sharing your incredible journey and victory with us!

Oceniono na 5 z 5

My amazing journey

My journey with using Ancestry has been outstanding. I have learn things about my ancestors that are truly remarkable, like I have found a branch that lead me to the Mayflower. Wow! I have found first cousins that I didn't know that I had. without using Ancestry i probably would not have found out any of this.

17 września 2026
Logo Ancestry

Odpowiedź od Ancestry

Connecting your tree all the way back to the Mayflower and discovering new first cousins along the way is such an incredible achievement! Thank you for sharing your journey with us, and we wish you many more exciting discoveries ahead!

Oceniono na 5 z 5

I have had the best experience ever…

I have had the best experience ever with Ancestry. Its got so much information available at your fingertips. The online seminars are extremely helpful and full of great tips & tricks.

17 września 2026
Logo Ancestry

Odpowiedź od Ancestry

Hi Sharon, thank you so much for the review! We're thrilled to hear that you're having such a wonderful experience with Ancestry and that our webinars have been helpful for your research. Wishing you many more exciting discoveries ahead!

Oceniono na 5 z 5

Ancestry has an amazing collection of records and more...Ancestry has an amazing collection of…

Ancestry has an amazing collection of records. I was in tears over reading a first-hand experience by an ancestor during the Revolutionary War. Two days ago I found a photo of my 2nd Great Grandfather. Ancestry's Thrulines helped me break a genetic brick wall. I know Thrulines depend on family trees which aren't always accurate but if they are correct, and sometimes they are, your DNA matches can help you find true family origins. It's certainly worth investigating.

15 września 2026
Logo Ancestry

Odpowiedź od Ancestry

Reading a first-hand account from an ancestor during the Revolutionary War and discovering a photo of your 2nd great-grandfather are amazing milestones! We're thrilled that ThruLines helped you break through that genetic brick wall, and we wish you many more incredible discoveries ahead!

Oceniono na 4 z 5

GOUGING

I've had a world wide membership for over 20 years, spending thousands of $'s to get information. Now I've cut back on my membership you keep sending me hints to Items that I can no longer access. You might want to give your very loyal customers a "break"

1 stycznia 2026
Logo Ancestry

Odpowiedź od Ancestry

Hi Michael. Thank you for being such a loyal member for over two years—two decades of commitment to preserving your family history is truly incredible, and we completely understand your frustration.

When you downgrade your membership, receiving hints for records locked behind a higher-tier subscription feels like a tease, especially after investing so much over the years. Your feedback on giving long-standing, loyal members access to those hints—or at least an option to filter out locked records—is spot on.

We appreciate you sharing this candidly, and we're passing your thoughts directly along to our product team!

Oceniono na 5 z 5

Thoughts to improve

I think when you offer hints to subscribers, they should be correct or at least checked to be relevant. Often they may suggest information already in our trees. When Ancestry offers a rating of my work, they are not correcting anything and are not trying to correct mistakes, they
sometimes offer false information.
When looking for others that may be researching individuals, it should not default to the US. If looking for a person in a specific country, it should default to that country first! We also need to correct transcribers, much more diligently
It is a great service, use it most every day.
Just offering suggestions to make the service better. Keep on, keeping on! Thank you.

17 września 2026
Oceniono na 4 z 5

I won't say "great." It has been intersting.

I won't say "great." It has been interesting. I know a lot more about my families now; however, it is very frustrating to have to sign up and pay for so many features, such as press clippings. I fall into the "older" category and can't afford so many extras.

17 września 2026
Logo Ancestry

Odpowiedź od Ancestry

Hi Mary-Anne. Thank you for sharing your honest experience. We completely understand where you're coming from—while discovering your family history is rewarding, feeling like you're constantly hit with extra costs for add-ons like newspaper archives can be really frustrating, especially on a fixed budget.

Your feedback about keeping these features accessible and affordable for long-time and senior researchers is so important. We truly appreciate you taking the time to share this with us, and we're passing your thoughts along to our team!

Oceniono na 5 z 5

Ancestry has really helped me find my…

Ancestry has helped me find my relatives and my friends relatives. My friend was adopted at birth in 1966 with only a few fragments of information on his father.. with DNA testing and current databases I was able to find all his relatives in Sweden and even photos and family stories. He was amazed.

15 sierpnia 2026
Logo Ancestry

Odpowiedź od Ancestry

That is an unbelievable story! reuniting an adopted friend with their roots—and finding whole branches of family, stories, and photos in Sweden—is about as powerful as family history research gets.

Moments like that make all the searching worth it. Thank you for sharing such an incredible journey, and for using Ancestry to make such a life-changing difference for your friend!

Oceniono na 5 z 5

Insightful discoveries

After taking a DNA test, I became more curious about my family history. I discovered there was a name change shortly after an ancestor came to the United States. That led to a whole lot of ancestors in a country I didn’t know was part of my ancestry. I also discovered two ancestors who were accused of being witches in that country. I’m still not finished with tracing all the various family lines. It’s a bit like detective work and really intriguing.

16 września 2026
Logo Ancestry

Odpowiedź od Ancestry

Uncovering a hidden country of origin through a name change is a classic plot twist—and finding ancestors tied to witch trials makes it feel like reading a historical thriller! That kind of detective work is what makes tracing family lines so addictive.

Good luck as you keep untangling the rest of your branches. Who knows what other incredible stories are still waiting to be uncovered!

Oceniono na 5 z 5

Ancestry is an excellent research tool!

I have had a subscription to Ancestry for almost 20 years. It has allowed me to find literally thousands of relatives in my family tree, and be able to share my discoveries with my family members. The system of reviewing hints on a person's profile is an excellent crowd-sharing way of finding new information that isn't available online elsewhere.

17 września 2026
Oceniono na 2 z 5

Transcription errors and not correcting public sourced errors

1. You have a large repository of documents but the interpretation often leaves a lot to be desired. 2. I accept it is a public sourced site with people posting photos, etc but when you find a glaring error and bring it to the attention of Ancestry, nothing happens. I end up contacting anyone who has copied this information and informing them of the error.

1 stycznia 2026
Logo Ancestry

Odpowiedź od Ancestry

Hello Lois. We are sorry for the frustration that this has caused you. You can let us know that a record needs to be corrected by following the instructions in the article below.
https://help.ancestry.com/hc/en-us/articles/53933317670547-Correcting-a-Record
Please keep in mind that we do get numerous requests to correct a record and it does take some time to get it corrected. We do appreciate your feedback. If you would like to add any additional feedback you can do so by clicking the article below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
Please keep us posted. We would love to hear all about the interesting discoveries that you do find along your journey!

Oceniono na 5 z 5

Found new family branches

Found new family branches, can share info with family members.

15 września 2026
Opinia niezależna
Logo Ancestry

Odpowiedź od Ancestry

Hello Gail. We are so glad that we can be part of your journey! It is so exciting that you found new family branches and can share it with your family members. Thank you for sharing. We would love to hear more! What other interesting discoveries have you found along your journey?

Oceniono na 4 z 5

Discover family

Great to know

13 września 2026
Opinia niezależna
Logo Ancestry

Odpowiedź od Ancestry

Hi there, Elijah! We're thrilled we've helped you discover more about your family, and we can't wait to see what you find out next! We'd love to hear more about what your family tree has uncovered, and you can submit your success stories any time through our link here: https://bit.ly/4dlmsgY

Oceniono na 5 z 5

Ancestry DNA allowed me to easily…

Ancestry DNA allowed me to easily identify my DNA matches and regions.

12 września 2026
Opinia niezależna
Logo Ancestry

Odpowiedź od Ancestry

Hello Lisa. Thank you for your feedback. We love hearing all about what works and doesnt work and what we can improve on. If you would like to add any additional feedback you can do so by clicking on the link below.
https://support.ancestry.com/s/article/Providing-Feedback-About-Ancestry
We would love to hear more! What other interesting discoveries have you found along your journey?

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej