amazon.eg Recenzje 

Betrüger! Bekommst falsche Ware, und wenn du es umtauschen willst, gibt es keinen Weg! Keinen Chat, keine Mail, keine Nummer die angerufen werden kann! Niemanden kann man kontaktieren und umtauschen kann man die Ware auch nicht, denn verifizieren muss man sich erst wenn man etwas beanstandet, nur erkennt der einzig Ägypter an! Keine Ausländer, trotz ägyptischer ID! Wie alles in Egypt, reiner Betrug von dummen Menschen! Nichts funktioniert hier! Gar nichts!

If there was a -star I would have given it -5stars. 2 ordered placed and both sent to different addresses. I’ve been trying to resolve the issue for the past 4 days. It’s like you are speaking to wall. Now I have to wait for my refund. I have always loved Amazon until I came to visit Egypt and ordered something here…. Don’t do it you will regret it so much

Amazon Egypt now asks for ID and facial recognition data to be stored on their systems simply to allow me to receive an item they DID NOT SHIP
They forgot the item, and I'm supposed to hand over my biometrics and government ID to Jeff Bezos
Maybe I should ask for Mr. Jeffrey Bezos for his ID before ordering or using Amazon services

معاملة سيئة ، عند شراء منتج يتم اجباري للدفع المسبق بالبطاقة ، و بعدها بكم يوم يتم إلغاء الطلب و عدم توصيل المنتج المدفوع فلوسه . و يجب عليا الاتصال و شرح كل هذا و اهدار الوقت و الجهد و الانتباه في امور مثل هذه . و بعد اكثر من ٣ ساعات من النقاشات لم اصل لحل و لم يحضرو لي المنتج الذي طلبته و لم يعيدوا لي المبلغ المدفوع ، انتظرت اسبوع لكي استرد اموالي ، و كل ما فعلوه انهم وضعوا لي ١٠٠ جنية كتعويض عن الضرر .
احسنت النية معهم وقلت انه مرة و لن تتكرر ، و طلبت شيء احتاجه له ضروري و ها انا يحدث معي نفس الشيء مرة اخرى .
كنت اريد ان اضع لهم صفر نجمة لكن اقل تقييم هو نجمة واحدة و هم حتى لا يستحقوها.

**Very disappointing delivery experience with Amazon Egypt**

I recently had a very disappointing experience with Amazon Egypt regarding a delayed delivery. My order was placed on **6 September**, with a promised delivery date of **9 September**, but it was only delivered on **13 September at around 10:00 PM**.

What made the experience worse was Amazon Customer Service's response. I was told that Amazon could not properly assist because the delivery was handled by a **third-party delivery provider**.

As a customer, I do not consider this an acceptable explanation. If Amazon chooses to use a third-party delivery company, the customer should not be expected to deal with the consequences or be told that Amazon cannot help. The delivery experience is still part of the Amazon service.

I also raised concerns about a delivery incident on **12 September**, but instead of receiving a clear explanation of what happened, I experienced repeated requests to provide information and resend emails rather than having the actual issue properly investigated.

The most disappointing part was the lack of ownership. I expected Amazon to investigate the delay, explain what went wrong, and provide a meaningful resolution. Instead, the communication focused on procedural issues and the third-party provider.

I hope Amazon Egypt reviews how third-party deliveries are managed and, more importantly, how customer complaints are handled when something goes wrong.

**A third-party delivery provider should never become an excuse for Amazon to step away from responsibility for the customer's delivery experience.**

Very bad experience with Amazon in Egypt while after returning didn’t get my money back and the whole order was deleted to not be able to track my payment. Don’t recommend at all

I DONT RECOMMEND one of the worst shops that anyone in egypt may order from and one of the worst customer service and managers ever sound like they are not even interested in the customer they just care about the job and the money that the jobs give and i dont think there's any oversight on managers or workers or even delivery guys ,they just working out of nowhere.

Worse place to buy online in the country. Over years many wrong or damaged items delivered, but why I rate amazon egypt now is how they treat foreigners living legally in this country and have a passport and resident card, but surely no national ID. But obly this is accepted to get service like refund or replacement.

Scamfest. Nonexistent customer support. I refunded an item and it was lost in transit so that's apparently my fault, didn't get my refund. Dirty work.

I ordered an item from amazon and recieved an Item that is half the price of what I ordered and to return it suddenly requires me to upload my national ID without notice without emails they were happy to take my money and now to give it back they are phishing for my information so it's leaked in a breach as they always say.

I have been your customer since the day you opened: I have spent big money with you over the years. But now I am blacklisting you. You have competitors who do not treat me like a fool. It is now happening too many times that you deliver late at night, or so you claim, and then cancel the order and send me a refund that I never asked for. You have become hopelessly unreliable.
Last night, I had a tracking report that stated you had tried to deliver at **10.48 pm**. The security gate at my compound keeps a record: Amazon does not appear on that record. On top of which my delivery instructions specifically state that deliveries should be left with security - and your own tracking report confirms this instruction!
I have complained often about this behaviour. Check my account and see how much money I have spent with you over the years - computers, air conditioners, etc. You have now lost that business - and your reputation.

The worst experience ever! Most of the items are not even close to the picture,the quality is very bad of mostly all of the items!

Order cancelled by Amazon's own payment system, no bank decline, no fraud alert, support refused a case reference and couldn't resolve it

Never had an issue myself with a wrong item delivered but as a prime member I accepted next day delivery and they just made 2-day or even 3-day delivery for some items that's clearly marked as Prime.

Worst Amazon service. Bad deliveries, wrong and broken items delivered, and horrible customer care.

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I am an Amazon Prime customer and placed a prepaid order (Order #404-8677202-422xxxx) on June 4.

The order was supposed to arrive on June 5, but it never did.

Since then, I have contacted customer service multiple times and received different answers every time. First, I was told the order would arrive on June 8. Then I requested cancellation and was told it would be canceled. Later, another representative said it would arrive on June 6. It did not.

A representative named Youssef later called me and assured me that the issue had been resolved and that delivery would take place on June 7. The Amazon app even displayed a delivery window from 6 AM to 8 PM.

On June 7, I contacted customer service again and was told that delivery would be handled by the evening shift. Shortly after the call, the delivery window disappeared and the order status changed again.

My issue is no longer the delay itself. My issue is the repeated misinformation, broken promises, and lack of transparency from Amazon Egypt customer service.

Has anyone experienced something similar with Amazon Egypt? What was the outcome

OK, SO I ORDERED A PRODUCT FOR 310 LE AND IT TOOK 3 DAYS TO ARRIVE. THIS IS NOT THE ONLY PROBLEM. AFTER WAITING A LOT, I GOT THE PRODUCT BROKEN, GLUED, AND IT WAS TOTALLY ANOTHER PRODUCT. AND IT HAD "10 LE" WRITTEN ON IT.
CONCLUSION:
* VERY SLOW
* HUGE SCAM. I LITERALLY GOT SCAMMED FOR 300 LE.
DON'T
BUY
FROM
AMAZON.

I have been waiting for an order for 3 days. This was allegedly tried to deliver on Wednesday, but without success. But on the website of the delivery service I see that the delivery is not even in transit! For 3 days I have been writing with Amazon's customer service, each time a different statement and lo and behold, the package is still not there today on Friday! they are fooling people and holding the customers. For 3 days I have been waiting at home and had to cancel all my appointments So that I can receive my package. something like this should be displayed urgently!

Recently, i made three orders, one reached me with a different material, the other was a totally wrong order, and the third time, the delivery captain was very unprofessional and the customer service manager was equally unprofessional when i made complaint and he muted the call without giving a reply. The worst experience for buying online

I received delivered message on the application but I didn't receive my order and I was already paid with visa and all the hotlines and amazon support even via email no one responding , so i just need my order or my money back!
Order # 406-2816921-8169960