Talabat Recenzje 1217

Hi, I received the egg delivery, but unfortunately 30 eggs of trays are fully broken. All eggs are damaged and not usable. Please arrange a replacement or refund as soon as possible.

THE WORST!!!!!!!!!!!!! I genuinely don’t even have words for how bad Talabat is. It is, without a doubt, the most frustrating and unreliable service I have ever used. I honestly don’t understand how they are still operating.

The support team is completely useless—you literally have to tell them how to do their job. They have absolutely no idea how to resolve issues, and it feels like no one takes any responsibility.

The worst part? They constantly LIE. They tell you a driver is at the restaurant picking up your order when, in reality, there is no driver at all. They don’t even investigate the issue—they just give you false updates and hope you accept it.

It is a complete waste of time and energy, and they will push your patience to the limit. The stress and frustration are honestly not worth it.

Do yourself a favor—STAY AWAY. Rather go to the store yourself or use any other delivery service. Anything is better than this.

This is by far the worst company I have ever dealt with. Absolutely shocking.

it is the one of the WORST APP i came across. you don't get support when it needed. the team from customer support only speak repeatedly same thing again and again but never give us solution for the problem. more over they ask us to give five star rating for what they speak to us.

Talabat service really become very bad , most of the time I made an order it says will arrive in 25 to 45 minutes and takes 2 hours , service is really bad 😡

Order ID: 3562783824
Issue: Breach of Delivery Delay Policy & Staff Misconduct

My order was delayed by over an hour, which by Talabat’s own policy warrants a 50 AED compensation. They issued only 20 AED and then proceeded to provide the worst customer experience I have encountered in the UAE:

Systemic Deception: I contacted support 7 times (4 chats, 3 calls). Despite agents verbally promising the remaining credit and manager callbacks, they unilaterally marked my case as “RESOLVED” 9 separate times without providing any solution. This is a clear attempt to manipulate internal metrics by closing active complaints.

Professional Misconduct: An agent named Tabeel ROY was dismissive and rude. When I requested my right to escalate to a supervisor, he refused and abruptly disconnected the call.

Broken Promises: I was told multiple times I would receive a call/credit within "3 minutes" or "30 minutes." Hours later, nothing.

I have now escalated this matter to the Department of Economy and Tourism (DET) for a formal investigation into their "Auto-Resolution" practices and breach of consumer rights.

If you value your time and expect a company to honor its own policies, use a different service. Talabat has no accountability.

Scammers and bullshit

Stole my money and deduct from card

Dear Team,

I am writing to raise an urgent issue regarding my recent order.

I used a valid card that clearly showed a 40% discount at the time of checkout. The final payable amount displayed was AED 101. However, once the payment was processed, AED 144 was deducted from my account instead.

This is very concerning, as the discount was visible before confirming the payment. I am unsure whether this is a system error or an issue from your side, but this needs to be addressed immediately.

I request you to:
1. Review this transaction urgently
2. Refund the excess charged amount of AED 41
3. Provide clarification on why the discount was not applied

I would appreciate a prompt resolution on an immediate basis. If required, please arrange a callback to discuss and resolve this matter quickly.

Looking forward to your urgent response.

Best regards,
Ameer Hamza 0547801136

For 2 months I have not been refunded my QR115
Talabat stole my money when they took payment but my order to talabat mart was not successful so it got cancelled but of course, they still took payment, ironic.
Every agent that I spoke to was useless and no one actually did anything to help me out.
Worst app til date
These kinds of issues have happened several times, but this is the first time where they did not pay me back.

Hi myself Ramesh I would like to thanks all those bike rider who help me out on Ramadan when it's my hard time they don't thinks 1min to help me out thanks heroes....

Today, I placed an order at 7:14 PM (Order Number: 3554191947) from Al Maya Supermarket. At approximately 8:15 PM, a Talabat driver contacted me asking whether I had received my order. Shortly after, I received another call from your call center agent asking the same question, to which I clearly responded that I had not received anything.

Despite this, there was no proper update or resolution provided. Around 8:45 PM, I received a call from one of your agents, Seraj Ahmad, who informed me that the order would be canceled due to “technical issues.” His tone was extremely rude and unprofessional, and he abruptly hung up the call without offering any assistance or apology.

This level of service is unacceptable. Unfortunately, this is not the first time I have faced such issues while ordering through Talabat. Repeated delays, lack of coordination, and poor customer service reflect very badly on your company.

I strongly urge you to take strict action regarding the behavior of your agent, Seraj Ahmad, and to seriously review your service quality. At this point, Talabat has become one of the most unreliable platforms I have used. You may want to learn from competitors like Careem or Deliveroo, who handle customer experience far more professionally.

I expect a proper explanation and corrective action regarding this incident.

This has been one of the most disappointing service experiences I have encountered. The company demonstrates a clear lack of transparency and professionalism in its operations. Items are altered or removed from the cart after payment is completed, and promotional vouchers are applied initially only to be revoked during the payment process without justification.

Such practices raise serious concerns about the integrity of their system and their treatment of customers. Unless closely monitored and followed up, customers risk being misled or unfairly charged. This pattern of behavior is unacceptable and strongly undermines trust in their service.

I order last night and did not receive my order i did not receive any call in driver
Or mesage i fell as sleep while waiting when i wake up it already morning i complain in talabat as per them it cant be refunded cause its more than 8hrs.. im very disappointed

I had a very poor experience using Talabat. The customer service is highly disappointing—responses take too long, and when they do reply, they rarely offer any real solution or take responsibility for issues.

On top of that, the app itself is quite unreliable and often glitchy, which makes placing an order unnecessarily frustrating. The “offers” advertised are also questionable, as they tend to include hidden conditions and frequently don’t apply during checkout, which feels misleading.

Overall, the experience was frustrating and left me with little trust in the platform. I wouldn’t recommend it based on my experience.

This is by far the worst food delivery app I’ve ever used. Talabat has extremely poor customer service — slow responses, no real solutions, and zero accountability when something goes wrong.

The app itself is unreliable and full of issues, making the whole ordering experience frustrating. What’s even worse are the so-called “offers” — they are misleading, full of hidden conditions, and often don’t apply at checkout. It honestly feels fake and manipulative.

Overall, a very disappointing and untrustworthy experience. I would not recommend this app to anyone.

thank you for giving me coupon code of 25% OFF but its for 3 orders and only 20 AED off.

The customer service is terrible and they 100% scam people. I had to contact them every day for a week just to be able to return an item and get a refund. They finally confirm it and that the driver will come pick it up at a certain time. The time comes and again there is no driver and they refuse the refund even though they already confirmed it. Finally I raise a complaint and she was incredibly rude and offers me a 25 QAR voucher although the item is 89 QAR. Basically, they love stealing money and hiring people who are clearly not capable of being in customer service.

I placed an order with them and waited for 2 hours beyond the estimated delivery time. The order was marked as delivered, but it was not. I then waited 12 hours for a response. They have great customer service and strong soft skills, but they offer no real solutions.

The guy who came for delivery was extremely horrible...no sense..he was shouting at the reception while waiting for his costumer to pick the order

On a regular basis, after 1 hour waiting, when the driver finally arrives at my home, I can see him downstairs and also on GPS, he cancels my order at the last minute for no reason. No message, no contact by phone.

Terrible experience with talabat,it is like they don't have customer service actually,they lead you to huge frustration