There seems to be a lot of issues with the soft phone - How it works depends on the browser, and the added step of having to add the +61 before every call is a time waster. Service staff do not reall... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
A very reliable and capable provider. We have been using Alltel for a number of years and have consistently been very pleased with the service and response time. We have used a number of their service... Zobacz więcej
Reakcja na opinię
We have ordered two handsets for our offices. It did not work at first (due to network issues in our office) and Kevin has given a lot of efforts to solve this issues. He has always been nice, patient... Zobacz więcej
Reakcja na opinię
I tried to set up Teams calling with another provider prior to signing up with Alltell and it was an uncomfortable and drawn out process which I cancelled. I signed up with Alltell and Myka helped me... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca usług telekomunikacyjnych
- Outsourcing procesów biznesowych
- Usługi dla biznesu
- Dostawca usług internetowych
- Dostawca internetu i telefonu
Napisane przez firmę
Alltel Australia empowers businesses with telecommunications technology, contact centre and outsourced customer support services designed to help our clients thrive amid a changing communication environment. Our solutions support SMEs and enterprises across multiple industries with a focus on seamless collaborations and flexible connections. As a trusted communications and business support provider for nearly 20 years, we continue working with clients from various sectors, including retail, banking, education, health and government. We provide services to improve and future-proof business communications with solutions spanning across IP telephony (Cisco Webex, UCaaS and MS Teams), enterprise internet, virtual inbound numbers, advanced inbound call tracking and analytics, office phone systems and professional answering services and outsourced customer support. Established with an aim to deliver smart, simple and effective solutions, Alltel has cemented its brand as Australia’s preferred B2B telco provider, committed to raising industry standards, adding value through excellent services and delighting clients with best-in-class customer experience.
Dane kontaktowe
Suite 16, 622 Ferntree Gully Road, Wheelers Hill VIC, 3150, Melbourne, Australia
- 1300 255 835
- info@alltel.com.au
- alltel.com.au
4,4
Doskonała
197 recenzji
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Alltel are as good as it gets
Alltel not only provided me with a flawless virtual phone for MS Teams but their sales and support staff are very friendly and helpful.
The onboarding process was easy especially because their sales and support staff are available and ready to help ensure your new service is setup quickly and efficiently.
Whenever I subscribe to a new service I look for a support service that is always available, capable and willing to help. Alltel ticks all the boxes and I recommend them highly to anyone.
16 września 2024
Odpowiedź od Alltel
Thanks for this great review! Our goal is to make the process quick and efficient for you.
Unreliable
We use Alltel for business line through a Webex App. Its the most unreliable app ever. Some days, it won't ring out, some days it doesnt work at all, can't get any calls. Sometimes the ringtone works, then its silent. Sometimes, the answer button doesn't work so all calls get missed and then have to pay for the call center to take them. Everytime we do a case, they always blame things on our end, eg, our phone must be old, we have two many people signed in, its your wifi network, etc. Even after ruling all these out, they still say their system is not at fault. The only good thing about Alltel is they are easy to contact and generally get back to you straight away but fixing the problem is another matter.
1 września 2024
Opinia niezależna
Odpowiedź od Alltel
Hi Annie,
We’re sorry you've experienced issues with the Webex app and we understand the frustrations it’s caused for your business.
Thanks for taking our call this week. We're happy that the problem seems to be resolved.
We appreciate your patience and your kind words regarding our customer support team's responsiveness. Your satisfaction is important to us, and we hope we've turned this situation around for you.
Odpowiedź od Alltel
Thanks for giving us a 5-star review, Danielle!
Odpowiedź od Alltel
Thanks for sharing! We're pleased to hear about your positive experience.
Very responsive online support
23 sierpnia 2024
Odpowiedź od Alltel
Thanks Graeme, we appreciate your feedback!
Alltel is fantastic to deal with
Alltel is fantastic to deal with. "Iggy" was amazing at follow up's and has a great attitude to life and the company. The company is lucky to have him on the books.
20 sierpnia 2024
Odpowiedź od Alltel
Thanks for this great review, David!
Fantastic Service
The Alltel team went above and beyond to help us.
Highly recommend.
11 sierpnia 2024
Odpowiedź od Alltel
Thanks Chris, you can count on us anytime!
I really like working with Alltel
I really like working with Alltel. They are fast at setting things up and the service is good. Price aslo
15 sierpnia 2024
Odpowiedź od Alltel
Thanks for the feedback. Reach out anytime you need help!
Representative was though and answered…
Representative was though and answered all my questions
8 sierpnia 2024
Odpowiedź od Alltel
Thanks for giving us 5 stars!
Alltel were really helpful at all times…
Alltel were really helpful at all times during the sales and setup process. Queries were responded to quickly and resolved quickly too. Very happy with their service.
12 sierpnia 2024
Odpowiedź od Alltel
Thanks for choosing Alltel! We're glad to hear our team was able to provide you with quick and helpful service.
Excellent communication and responsive
The primary reason for 5 stars is because Alltel are excellent communicators, always get back to me in a timely manner and follow up and resolve any issues.
5 sierpnia 2024
Odpowiedź od Alltel
Thanks ShedKing, your feedback means a lot to us! It's our pleasure to assist you promptly.
Quick and simple process
Straightforward process and timely execution. Very impressed so far.
30 lipca 2024
Odpowiedź od Alltel
We're happy you found everything easy and quick, Kyli! Reach out to us anytime.
Easy to navigate
Very easy-to-use website and clear information along the way with friendly staff to assist throughout the process (good follow-up). Would have loved recorded samples of options available to better understand the value of upgrading plans.
29 lipca 2024
Odpowiedź od Alltel
Thanks for the feedback, Pablo! We're constantly improving our process to serve you better.
Odpowiedź od Alltel
Hey Vesna, thanks for taking the time to share your positive experience!
Waited a month and a half for Telstra
Waited a month and a half for Telstra, got sick of waiting and had it done by Alltel within a couple of hours. Easy. Now to work out how I get the rest of my telephony across…
9 lipca 2024
Odpowiedź od Alltel
Awesome to know we got the job done for you, Nathan! We'll be reaching out to get your phones set up too.
Odpowiedź od Alltel
Thanks for the 5 stars, Ryan!
Odpowiedź od Alltel
Thanks for the review, Peter!
Was easy to set up an navigate when…
Was easy to set up an navigate when selecting a product and the customer support was timely and knowledgable.
21 czerwca 2024
Odpowiedź od Alltel
Awesome! Thanks for the great review, Robert!
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