ALBA CARS - No.1 Used Car Showroom in Dubai Recenzje 

I purchased 2 cars from Alba Cars and I would like to tell you the experience was really horrible, I was so excited once I stepped in, but right after my process got into details, I have been experiencing lack of unprofessionalism and huge big LIARS.

Shortly after my purchase, I discovered that my car was repainted which was never told to me or mentioned and I paid a full high premium price of the car as in MINT condition, when I reached out to Alba Cars, they told me we can help you by just removing the over spray, which is very ironic. Later, when I took the car for license renewal, the car failed the technical inspection because it had VERY OLD tires, and I had to pay for all brand-new tires just to pass inspection. And this is just one car.

The other car, was not ceramic coated, and I paid the price of it in full, and I did not get the second key until a few weeks later and the first response I received was, we only have one key but after back and forth, I was later contacted to receive the second key, which apparently the guys did not know existed and that was not even mentioned to me during my purchase process, not to mention the scratches on the hood, that I was promised they will be fixed, but never were and I had to receive the car because when I asked for it to be fixed, I was told it will take 2 weeks, which is very unbearable.

I'm never recommending Alba cars, never going to say a good word about them because they treated me badly, over priced the cars, and took their full rights and money and I just go to hell.

Finlay and moiz were very helpful and made the process very smooth. Thanks alot

Poor service, they make you wait half an hour to take a test drive. Then there's no fuel to drive around. And then you have to wait another hour until there's fuel available. If you buy a car here, you have to take the whole day off, because you won't have time for anything else.

Everything was super easy and quick, the guys were really nice and helpful, especially Aymen, Moiz and Jonathan

Horrible expérience, been there 2 times and it’s a waste of time. The staff is non professional and the cars basically don’t exist. If you want to buy a car, don’t go to alba

I had a great experience working with Moiz from Alba. He helped me with all the paperwork and made the entire process smooth and efficient. His responses were always quick, and he guided me through everything with professionalism and clarity. Highly recommend his support and service!

Very excellent and exceptional service from both of salesperson Moiz & Rabia, they were very king throughout the process making it smooth and easy.

I recently bought a car from Alba Cars and had a really positive experience.

I was a bit nervous about making the wrong choice, but the team made the whole process smooth and reassuring.
Finley was incredibly kind and patient—he took the time to understand what I was looking for and made sure I felt confident every step of the way. Thank you so much, Fin 🙏🏻
Moiz, in the back office, was super efficient and helpful with all the paperwork and finance setup, which made things much easier.
Thanks to Aymen who helped the day I collected the car.
Thanks Team for making what could have been a stressful experience feel comfortable and exciting. Highly recommend Alba Cars!

Very Happy, these guys are very efficient. Good value and great service

Alba Cars staff was very helpful from selection process till actual handover and everything in between (bank loan, registration etc).

I was lucky to find my dream car with Rabbiah and had a smooth handover thanks to Mohez.

Good customer service. Ayman and Moize very helpful and flexible.

It was a remarkable service I really appreciate dealing with Mr. Paul who made the deal comfortable and sufficient without any headache I am fully recommended to use this faithful service , thanks again for him and his team ALBA cars.Furthemre , customer could buy a premium cars from ALBA.

My experience with Alba Cars was fantastic through out. Sales process was handled perfectly by Jon, and Aymen helped with the vehicle handover process and taking care of any remaining formalities. I am grateful to Jon and Aymen for the seamless transaction and their professionalism.

Very supportive, and friendly he finished our papers fast and very very professional

Very good experience, right before the handover an inspection was done and they have changed the battery at free cost, amazing job most importantly trustworthy recommend Aymen and Callum

Ayman and Jonathan were great, honestly the process was quick and the guys did above and beyond to help me getting my first new car!

Effeceint, Friendly and most importantly. Trustworthy!

Definitely my go-to guys there at Albacars

Really friendly and professional service given from 1st time visiting showroom until day of collection. Great use of WhatsApp for continued communication regarding sale and preparation of vehicle. Special thanks to Louis, Moiz and Farhad. They made it a pleasurable experience all round from start to finish. So nice to deal with professional people.

I know this review is coming quite late, but it has been on my mind for a long time and I need to finally get it out.

In August 2023 I bought a 2016 Maserati Ghibli SQ4 from Alba Cars for AED 120,000. Everything at the beginning seemed fine. The process went smoothly, the staff was polite and confident, and the car looked great at first sight. I trusted Alba Cars because I thought I was buying from a professional and qualified dealership that checks their vehicles properly before selling them.

Only a few hours after I drove off the lot, I started noticing the first problems. The headrest was very loose, one of the headlights had a delay and would only turn on much later, and there were a few other small issues that clearly existed before the sale but were not obvious during the short test drive. I immediately contacted Alba Cars the same day to report these problems, expecting that they would take it seriously and at least have a look. Instead, they told me everything was normal and that I should not worry about it.

Shortly after that, the real issue started. The car developed an oil leak from the engine. I took it to another workshop for a proper inspection, and they confirmed that this leak had existed for quite some time already. It was not something that suddenly appeared after a few days of driving. The moment I heard that, I understood that the car had existing problems before I bought it and that they were simply not disclosed to me.

I tried to contact Alba Cars again to find a fair solution, but this time I got no help at all. They stopped replying, and the same people who had been friendly and responsive before the sale suddenly showed no interest once the payment was done. I was left completely on my own with a car that already had serious issues.

After around three months I decided to ask them about a possible trade-in, hoping maybe we could at least find some kind of compromise. I had bought the car for 120,000 AED, and they offered me only 50,000 to 60,000 AED. That was honestly insulting. A drop of more than 50% in only three months clearly showed that they already knew the car had problems when they sold it to me.

After multiple expensive workshop visits and ongoing issues, I finally decided to have the vehicle checked through Dubizzle. The inspection results completely shocked me. They confirmed that the car was actually an accident vehicle and had been fully repainted. None of this was ever mentioned or disclosed by Alba Cars during the sale. They presented it as a clean, well-maintained car, and I believed them.

After a long and frustrating process, I ended up selling the car through Dubizzle for 60,000 AED, which means I lost half of what I originally paid for it. Not because of bad luck, but because the car was never as they described it.

From the moment I paid, everything changed. Before the sale, the communication was great, they were friendly and responsive. The moment I drove away, I was no longer treated like a customer. I was ignored, not taken seriously, and completely left alone with the problems.

I am extremely disappointed with Alba Cars. I understand that when buying a used car you should always check everything carefully, but when you buy from a dealer that claims to be reputable, you expect honesty and transparency. If it had been a private seller, I would understand, but from a dealership like Alba Cars this is simply unacceptable.

They sold me a car that had existing technical issues and an undisclosed accident history. Then they ignored me when I tried to fix the situation. That is not how a professional business should treat its customers.

Alba Cars is not honest, not transparent, and not trustworthy. I would never buy from them again, and I would never recommend them to anyone, even if they were the only dealer in Dubai.

I am sorry that you have to read something like this here, but I needed to write it. I am not the kind of person who usually posts reviews, but this situation has been bothering me for a very long time and I just had to get it off my chest.

My 3rd car from Alba dealing with them since 2018
All their cars are clean, good condition and they are trustworthy
Thanks for callum and Aymen for making the process smoother

What can be a fairly complex process was taken care of in-house and all necessary docs, licenses, insurance etc., all processed by ALBA.
Slight delay in releasing the vehicle purchased but best to have all checks done. Will consider using ALBA again.