Alamo Recenzje 

Service representative Geee was excellent--friendly and efficient. Much better than the rep who checked out the car.

Palma airport collection of a Jeep SUV. Pick up was easy, staff were helpful, spoke great English, polite and allowed us to take time checking and photographing car for any damage. They encouraged it and showed us how it would be checked on return by them. Car was easy to drive, clean at pick up and very economical (we had for 10days in Mallorca and used everyday staying in Pollenca. We barely used 3/4 of a tank and did the airport runs in this too).

Drop off was even easier than collection. Special mention to Oriol who again was very welcoming, talked us through the return checks and then explained the paperwork to hand car over. Very quick and efficient…and friendly! Was nice to have all staff smiling and happy to help as often think customer service is dead!

Will 100% book with Alamo again for Mallorca car hire. Good value for money, friendly and supportive staff and easy collection and drop off.

First time booking through Alamo and we certainly won’t be again. Booked a car for Belfast Airport, paid in full however when we got to the airport we informed it had been cancelled and they didn’t have a car for us. This left our and our 1 year old baby stranded in the airport. Alamo were useless and only said how there was nothing they can do. Impossible to get through to them to get any other information.

**Review:**

I had a terrible experience with Alamo at Vancouver Airport. Despite booking and paying in advance, I waited over 3 hours for a car due to their car wash being down. The manager was rude and unhelpful, offering no solutions. The car I received was old and faulty, with no working phone charger, making navigation impossible. After wasting a day trying to swap the car at another location, I was stuck with the same vehicle for the entire week. Upon return, I was unfairly charged $800 for minor damage that wasn’t properly inspected when I picked up the car. Overall, the service was appalling, and the staff, particularly the manager, were unprofessional and dismissive. I will never use Alamo again.

Slecht, ruim 2,5 uur in de rij gestaan. Ze hadden te weinig auto’s en smeerden een upgrade aan. Wachten op een reeds betaalde auto duurde langer dan de gehele vlucht. Echt waardeloos dit. Nooit meer met deze maatschappij!!

Rented us a vehicle with faulty clutch. Clutch failed within 7 miles. Had to be towed back to airport. Was told by agent that the clutch was covered under warranty. When we got towed back was met with surly agent who said we "broke" the clutch. They charged us £2000 initially and then another £170 for administrative fees and if we don't pay, we'll be blacklisted and unable to rent a vehicle from them or affiliates. DON'T USE THEM!!!

Booked car specifying an automatic via consolidator/compariosn site VIP Cars, to collect in Girona, with Alamo. Impossible to find a figure for extra driver or for full cost of all the insurance upselling. When arrived to collect, was told that there was no auto available so was obliged to hire a more expensive electric and of course all the extras were very costly. Not happy.

Was very impressed with the alamo service that helped our family have an amazing usa road trip.
Valerie in the San francisco airport branch was very knowledgeable and provided great advice and help with an upgrade to SUV and simple return without petrol top up.
The Jeep Grand Cherokee provided great comfort during long drives as well as being brilliant on the tight Lake Tahoe and Yosemite roads.
Drop off at Alamo LAX was very efficient as well.
Cheers Alamo and Jeep for memorable road trip holiday.

Fantastic service in Majorca!

DO NOT USE THEY ARE FRAUDULENT
I returned the rental car in France and all was fine they said the deposit will be returned today. It’s now been 3 weeks and they say they have returned the deposit and they definitely haven’t I HAVENT GOT THE TIME TO BE CHASING FOR MY MONEY BACK AND I SHOULDNT HAVE TO. I will report to bank and trading standards!!!! Terrible.

During our reantal period, the roof of the car is leaking water. When we return the car and tell them about this issue.
After a phone call with the manager, the staff tell us, it is oke. So we left and take our plane.

After 1 month, they charge me GBP 2500.-
And this is what it said: "Incident Details: Scrape and dent on roof of vehicle found upon inspection, they reported on pickup that roof was leaking water."
And it was US tell them the car roof is leaking. I don't know how I can damage the roof.
This campany treat an honest customer with a fine of 2500 GBP.

Thought we were hiring a standard rental car on their website.
Got an email telling us where the car was.. on this road.. up a hill... between these other streets
Turns out it was enterprise car sharing .. car sharing company.. not what we booked. Car was near empty on fuel and dirty

So they run a car rental shop at Stansted Airport, where flights land until midnight, but close the shop at 10PM. Yet they ask for the flight number but I guess it is just out of curiosity, because they do not wait for you if flight is delayed and not even try to contact you. First time in my life I get to the shop 75' late (not 3 hours) and nobody is there.

Unprofessional and more or less its fraud

Arrived with flight and have been waiting for 30minutes to pick up my car. Queue is enormous. One person checking in. Two people in the office doing nothing. Never again

Rented a car in Greece and paid £300 deposit and these scumbags have messed me around for 2 months telling me they’ve sent it back to me and they definitely haven’t, also they keep telling me I’m not on their system so they can’t do anything.
They’re now not replying to my emails.
Do not use them at all costs.

Dreadful. We normally hire our cars direct with car companies (haven’t used Alamo before). We booked a hotel through Expedia and as part of the package came a car with Alamo.
We arrived late at night, had been travelling for 13 hours and just wanted to get to hotel.
When we arrived they said we had missed our booking and the car had gone. But they had a better car we could pay for. Being tired we just accepted this as we had to drive an hour to our hotel. We were charged £160 for the upgrade. Would never use again.

We rented a car using their global website. When we arrived at St Pancras branch for pick up they said that the car we reserved has faulty gear and instead of an automatic they can give us a manual car or we can wait 4 hours for a rental to be returned. We said we can't drive manual and asked for another segment (even smaller) but they didn't offer any. 4 hours later we returned and the car they offered was electric even though we rented gasoline since it was going to be long road trip. They said they don't see any details other than the segment and if we want we can wait for other returns until they close up but cannot guarantee anything. We've never used an electric car before and didn't know the infrastructure as we were tourist but they assured us that it has good range on full charge and support supercharging so we can charge while having a coffee. They gave us a Zoe 50 kwh and it barely had 200 miles range and the fastest charge it supported was 43 kwh. We had to stop every 3 hours to charge at least 1.5-2 hours, paid over 100 pounds as parking fees in charging stations. TL;DR they don't care about the customer, try to give what car they have no matter your reservation, mislead the customers until they get rid off you.

I rented a vehicle for a week in Johannesburg. They incorrectly entered my contact details and as such I couldn’t be warned when I exceeded the speed limit. As a rule rental companies warn the tenet of excessive speed a few times before imposing a fine. I received no warning and they added 5000 ZAR to my bill. They refused to accept any responsibility. I’ll never use them in future!!

Our recent car rental experience with Alamo / Enterprise during a trip to Cornwall was extremely disappointing due to major vehicle issues and poor customer service, including an unresolved burnt oil smell and engine oil leakage, multiple unreturned calls, inadequate support at rental locations, and continued charges despite the disruptions, which wasted half of our vacation; the car was rented from Gatwick Airport.