Alamo Recenzje 

Efficient pick up at LHR with Dan. A minor technical issue with the first car we were allocated meant an upgraded replacement at no charge to us. Drop-off was equally hassle free, quick and efficient. The best part was the price! This was our second time renting from Alamo / Enterprise at Heathrow through Costco. The shuttle drivers deserve a mention too, courteous and helpful with bags. We would happily recommend Alamo at LHR!

Worst company ever. The entire company tried to impose fees on me for an old scratch on the wheel. How do I know that it is an old scratch? Because I recorded the entire car before accepting the car. Furthermore, the staff attitude is TOTALLY horrendous. Totally dismissive and nonchalant attitude by the staff. They wasted more than 1 hour of my precious time in the UK. Heads up, this Alamo division is in London, Russel Street. If you know what’s good for you, do NOT even facilitate this company.

Rented a car for 24 hours through booking.com for pick up at Heathrow. It was a really slick service and the staff were friendly (shoutout to Paddy and Demi at pickup and Kam at returns). The electric car we had hired hadn’t been returned so we were given a petrol version of the same model. All very smooth and efficient. Great price too , so very pleased.

A big thank you Alamo car hire Heathrow the whole experience was perfect from the fast check in with Darla who was very helpful and professional we were out on the road within 15 minutes . And the return of the vehicle was equally perfect with Demmi we were on the free shuttle bus within 10 minutes,all in all a great hire from Alamo car hire Heathrow would definitely recommend

I hired a car with Alamo at Heathrow. There was no pre rental inspection report on these older cars. There were many scratches on the panels and I noticed people inspecting them carefully. I decided to take a video of the car externally before leaving the compound on 28/8/2023. Returning on 2/9/2023 there was a check done on a bumper scuff. happily it showed up on the video and the return agent accepted and emailed no charge on 2/9/2023.
Surprised to receive a claim for £421.10 on 2/11/2023..2 months later. they were going to pursue the claim unless I forwarded the video. Lucky I still had it!! despite the email for no charge!
These are a bunch of charlatans, make no mistake

I have been waiting now 11 days for the return of my deposit I made when I hired a car from Toulouse Airport Blagnac.
I have emailed, tried online chat and all to no avail.
Toulouse Blagnac. What is the delay???
customerservice@goalamo
Please look at your emails and reply to me please
Reply and refund.

Alamo have erroneously charged me for 20 days car rental instead of 7 days. They are refusing to reimburse. Please be careful and do not use this company. Ever. I’ve had to get my bank involved in speaking to them:

Family time it was great

I have rented from Alamo Katowice Airport many times and they were always great. Had a great experience, easy to pick up and easy to drop off. Have never had a problem, very reliable service, friendly and supportive staff. No extra charges.

Wish I had read the reviews here before hiring.

My train was cancelled meaning I couldn't collect my car at scheduled time. I phoned Alamo 4 hours ahead of my scheduled collection time to modify my car pickup time. I was assured on the phone that a file note would be made and the message would be passed on to the depot.

When I arrived at depot I was rudely told I was late, my car was gone, and I would have to pay €330 upgrade to an SUV. My whole holiday was at jeopardy so I was forced to upgrade at an extra cost.

I've since put a formal complaint to the company but had no success and simply told it was my fault for being late.

THIS COMPANY ARE DISHONEST, DISORGANISED AND A DISASTER.

Dont make the same mistake as me! Don't risk your holiday with these clowns.

If I could give zero stars I would. Terrible service; booked and paid for a 9 seater vehicle only to find at collection that it’s a 5 seater vehicle. Found a 7 seater at another branch which we had no choice but to take as we were waiting to go away. Still waiting for a refund of the difference. No response from the formal complaint made and the Long Eaton branch are not returning our calls with an update. Very stressful all round!

Highly dangerous car and should never have been allowed out. The steering would randomly veer to the right. Was so worried about being in a crash, that had to drive at the safest slowest speed on the far left lane of the motorway - fearing for my safely.

I have followed up many times including writing to 6 managers - completely ignored

I would never ever use this shocking company again

Picked up car in Vancouver and paid extra for a Sat Nav which was not charged. When this was pointed out we were told to “charge it” which was the old “Tom Tom” Sat Nav. This never worked at all during our holiday.

We dropped the car off at Banff and were charged a “drop off” fee of 300 Canadian Dollars. We were informed that the car had to be returned to Vancouver and that this charge covered the transportation back from Banff.

However during a conversation when we dropped the car off my husband asked the gentleman if they waited until they had a few cars before returning them to Vancouver. At this point the gentleman informed us that the car would not be returned to Vancover but would be hired out from Banff.

We have asked Alamo for a refund of the “One Way Drop Off Fee” which they have refused. Obviously most customers are not aware of this.

AVOID THIS COMPANY AT ALL COSTS

Hi Enterprise/Alamo at Split Airport, Croatia.

A note to thank you for your car hire service to me.

Pick up and drop off were both quick and easy. Maybe too quick!

When I discovered, after checking through the airport security, that I had left my phone in the car, your customer service was excellent and I am so grateful for the calm, efficient and helpful way you all worked to get it back to me before my flight left.

Thank you very much for a great hire experience at Split Airport, Croatia.

Do not use this Company, Alamo are just an untrustworthy company! Had a final invoice of 0.00 then an amount of $134.58 was taken from my account once all was settled. When I rang they said they couldn’t explain. Then they said I used a voucher so I had to pay the difference when I clearly used a credit card and payed in full. Just an untrustworthy company. Do Not Use!

Took the car from Alamo at Waverly Station Edinburgh, returned the car in the exact same condition as it was received - even then we were charged full refundable deposit as tyre repair charges.

While checking in, the representative told us that the car condition was good and we did the mistake of believing him.

We drove only 600 miles on highways with no incident whatsoever. On return of the car, we were told that two tyres had chip marks from the side (we did the mistake of not taking photos with microscopic cameras - Yes, that is what you would need if you want to rent from alamo without being cheated).

We were asked to pay more money (over the refundable deposit) to cover for the cost of tyres (full replacement). After 2-3 mins of negotiations, the representative told us that he can get it done with the refundable deposit only - but it is unlikely that we will get anything back :|

It was an almost invisible mark to notice (it was probably there before taking the car also, who knows). But we were charged full refundable deposit and were blamed for the marks in the cooked up incident summary; expectation is that car tyres should remain as good as new - this is insane. Tyres are supposed to be worn off a little after a long drive.

It felt like the representative already made up his mind about not returning the deposit & cooked up a story around it.

Felt super cheated and in a very cornered situation. Very bad experience, wouldn't recommend renting from Alamo at all.

I was given different horror stories by the hire sales rep about £1750 for a scratch on each panel, so a long scratch over 3 would = £5250 charge. Similar for tyres. They then want to give you excess insurance which costs a fortune.

Anyway I've discovered the solution! Search on compare sites for 'hire car excess insurance', now found cover for £33 instead of theirs at about £160 for my week of hire - and much nicer company it looks like in the reviews, instead of this rather horrible outfit.

DO NOT USE! Sounds too good to be true, that’a because it is! Said they found a small pealing of the tyre, once the car had been returned. Charged us a RIDICULOUS amount! And then over a MONTH later, emailed again saying we owe an additional £6, plus a £60 admin fee! HONESTLY USE A DIFFERENT COMPANY!

We booked a car online then showed up at the airport and they said they had no cars and did nothing to help us, leaving us stranded with all our bags after having travelled all day!

De como Booking y Alamo aeropuerto Edimburgo puede arruinar tus vacaciones, capítulo 3.

Son aproximadamente las 08:00 de la mañana del día siguiente, llega la grúa. El conductor fue una excelente persona que al describirle los acontecimientos nos pedía disculpas por que no daba crédito, diciéndonos: “me acaban de avisar hace 45minutos mientras desayunaba tranquilamente en mi casa que está a 3 millas de aquí”. Nos dijeron que no había grúa, y la grúa estaba a 3 millas de nuestra ubicación.

A partir de éste momento, la asistencia emplea al conductor como interlocutor con nosotros. Visto que no nos devuelven la llamada y como ya es horario de oficina decidimos comunicar nuestra situación al jefe de la oficina de Alamo en el aeropuerto de Edimburgo.

El conductor nos va a trasladar al hotel, y él se llevará la furgoneta al taller. Para que no perdamos más tiempo de nuestras vacaciones nos van a enviar otra furgoneta de sustitución.

Llegamos a nuestro destino hacia las 10:00h de la mañana, 12 horas después de solicitar el auxilio en carretera. Cuando llegamos allí la asistencia cambia la decisión anterior, ahora debemos ir con el conductor al taller para dejar la furgoneta a reparar y organizarnos con el taller para recogerla. Así lo hacemos, el jefe de la oficina nos transmite que no nos preocupemos que ellos se encargan de todo con el taller, nada más lejos de la realidad. Cuando vamos a recoger la furgoneta reparada al taller cerca de 1,5 días después de haberla dejado tenemos que pagar nosotros la factura, a fecha de hoy seguimos pendientes del reintegro. Muy buenas palabras las del jefe de Alamo, pero nada más que eso, palabras.