Sophia was so lovely and made sure I felt supported and taken care of while also giving me excellent advice about how to move forward with my situation.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... Zobacz więcej
Reakcja na opinię
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Zobacz więcej
Reakcja na opinię
Update 24 Sept: Despite sending in full detail to Avantis at 1302 hrs 23 Sept I havbe not even received any acknowledgement let alone a compassionate response. Even copying their CEO Mark Webb did no... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Advantis
Napisane przez firmę
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Dane kontaktowe
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Zjednoczone Królestwo
- advantiscredit.co.uk
4,3
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
ADVANTIS use an automated system to…
ADVANTIS use an automated system to harass me about a debt that is not owed
They have now contacted me three times
They are not interested in me
There client owes me nearly £700 not the other way around
SCAM ARTISTS
I have contacted you and told you that the money was paid and you are still hassling me. Nothing that you say changes how I feel about you!!
1 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Odpowiedź od Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
The chat went well and was really…
The chat went well and was really helpful in setting up payment
26 maja 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
The person I spoke to today was very…
The person I spoke to today was very helpful, I have tried getting this resolved by telephone but unfortunately with complications. Now resolved with patience and understanding
26 maja 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Very helpful
Very helpful and patient advisor. Payment plan sorted without any issues.
22 maja 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
I was so scared
I was so scared. Charlotte from Advantis made me feel safe and heard. No unrealistic demands were placed on me. Various options were explored and presented to me to clear my debt. After all a financial assessment showed I was unable to repay at this time and a solution was still found. I feel so much relief having addressed what felt overwhelming due to the professionalism, realism and kindness of this team. Thank you
22 maja 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Charlotte provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
There is a lot of empathy in the…
There is a lot of empathy in the engagement and finding a resolution.
22 maja 2026
Opinia niezależna
Oliver was very helpful
Oliver was very helpful, the service was great and I feel a sense of relief knowing I have a payment plan in place
21 maja 2026
Opinia niezależna
Appalling and pressuring customer service
I received a text message from Advantis with a letter attached. Within 20 minutes of receiving it, I called their customer service team and spoke with someone named Ryan.
After completing their security checks, I asked for more information about the account in question. Once I understood what the matter related to, I explained that I would call back later in the afternoon to discuss it further after gathering the relevant information.
The attitude and tone of the agent were extremely disappointing. I was repeatedly pressured to deal with the matter immediately simply because I had called in. At no point did I refuse to pay or avoid discussing the account — I only requested time to properly review the information first.
Despite this, the agent continued to pressure me and would not allow the conversation to end respectfully, insisting that I “needed to deal with it now.” The tone throughout the call felt intimidating and unnecessarily aggressive, so I politely terminated the call.
Advantis states that it is regulated by the FCA, yet the FCA’s Consumer Duty and Consumer Credit sourcebook (CONC) require firms to act in good faith, avoid foreseeable harm, and support customers in making free and informed financial decisions — not decisions made under pressure or coercive conduct.
My experience fell far below those standards, and I hope the company seriously reflects on how it communicates with customers, particularly those who may already be in vulnerable financial situations.
21 maja 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
The lady i spoke with was fantastic
The lady i spoke with was fantastic, clear concise advice. Told me how to reduce my bill without being condescending
21 maja 2026
Opinia niezależna
You can pay directly to HMRC in parts
Can't say anything positive about people who tried to push to pay money for HMRC when I don't have to pay any.
Can't believe limited company are allowed do so it's more like scammers do.
18 maja 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Perfect amazing 👌
20 maja 2026
Opinia niezależna
He was very clear on what todo
20 maja 2026
Opinia niezależna
My advisor was very polite
My advisor was very polite, warm and courteous bearing in mind the subject matter. With other companies I have found individuals to be quite cold.
16 maja 2026
Opinia niezależna
A difficult situation made more bearable
I felt that the agent listened and approached the issue with sensitivity and attentiveness.
14 maja 2026
Opinia niezależna
Missed payment
Could understand every word that was said to me and explained very well by Ewan. Fantastic service from him.
14 maja 2026
Opinia niezależna
Very understanding and helpful with my…
Very understanding and helpful with my current situation financially and what I’m currently going through with my physical and mental health issues
13 maja 2026
Opinia niezależna
Logan helped me very quickly thank you…
Logan helped me very quickly thank you so much ❤️❤️
13 maja 2026
Opinia niezależna
Well done Bethany thank you.
I spoke to Bethany this morning, she was very helpful and helped resolve my query quickly, she was very polite and extremely helpful.
13 maja 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.