Sophia was so lovely and made sure I felt supported and taken care of while also giving me excellent advice about how to move forward with my situation.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... Zobacz więcej
Reakcja na opinię
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Zobacz więcej
Reakcja na opinię
Update 24 Sept: Despite sending in full detail to Avantis at 1302 hrs 23 Sept I havbe not even received any acknowledgement let alone a compassionate response. Even copying their CEO Mark Webb did no... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Advantis
Napisane przez firmę
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Dane kontaktowe
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Zjednoczone Królestwo
- advantiscredit.co.uk
4,3
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Hamdiya was very helpful on the web…
Hamdiya was very helpful on the web chat today and was very helpful with my situation, 5 star.
18 czerwca 2026
Opinia niezależna
Just had an online chat with Sophia
Just had an online chat with Sophia, she was brilliant, friendly and understood the issues. Got things sorted out quickly. Unfortunately the systems at Advantis are not great because you cant have multiple reference accounts with one online account / email address. Needs fixing.
18 czerwca 2026
Opinia niezależna
Atrocious business
Atrocious business. The fact I had no option but to deal with them through the Legal Aid process caused stress, anxiety and frustration more so than the actual legal process itself. The company has THE WORST communication I have ever experienced. The staff are unknowledgable, unhelpful and uncaring. The automated emails and letters are late, inaccurate, and at a frequency that borders harassment. Replies to emails take 6+ working days to receive and do not actually resolve any issues. This company being the default for Legal Aid is absolutely astonishing. I would check their reviews on Google Maps instead of TrustPilot as I believe they are more accurate, truthful and reliable.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
I spoke to an amazing gentleman
I spoke to an amazing gentleman. Who was friendly, helpful and kind.
16 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Kieran & Liam have been amazing and so…
Kieran & Liam have been amazing and so helpful throughout
15 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that both Kieran & Liam provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
I had a wonderful chat with Charlie…
I had a wonderful chat with Charlie this morning to sort out my payments. My circumstances have hugely changed with a brain tumour & my wife and I are not going to be able to work whilst I recover. I was dreading the call but Charlie made it so easy & was so kind & supportive. All sorted & I feel relieved. Thanks Charlie!
15 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Charlie provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Nothings explained
Nothings explained, options aren’t given! Already stressful and wasn’t much help.
12 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Helpful and professional.
Ashleigh was very helpful and none judgmental. Quick response and handle everything I asked.
12 czerwca 2026
Opinia niezależna
Helpful and positive in sorting out a stressful thing.
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information required and have not been pushy in trying to recover the debt. Will up date review if any changes once fully sorted.
11 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Oliver you are a wonderful soul!
I spoke to a gentleman called Oliver, You have been a huge credit to your employer. I am appreciative for your aid & assistance & lack of judgement to my circumstances. I hope your management have the ability to read this & see how approachable & understanding you are. As a sole carer of my wife & having no support & drowning in debt & enforcement officers on my back from other creditors, i thought i would be over seen & struggle even more so. However Oliver was respectful & gave me time & not feel rushed. Gave me 30days to organise help for my debt with no shame needing a bit of time. Even suggested a organisation with contact numbers, website, opening hours which will be hugely beneficial.
10 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Oliver provided such great support on your webchat today. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Fraudulent. Don't engage with them.
Fraudulent. Don't engage with them. They'll send a letter requiring payment of tax. You pay promptly. They provide emailed receipt. Then they send ANOTHER demand letter. You go online to remonstrate, but they assert that your email and password are wrong so you can't access your "account". You know the details are correct but you change the password anyway. Again, they assert it's wrong. You email them to complain. They send an automatic email demanding a lot more of your personal details. See how they work? Don't touch them!
9 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
I received so much help today and got…
I received so much help today and got things set up quick and affordable. 5*****
9 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
I had been contacted from Advantis by…
I had been contacted from Advantis by letter and text regarding claiming money back for the HMRC.
I called them for more information and was told that I owed outstanding income tax from the last financial year.
I was told that I had already been sent a letter regarding this matter from the HMRC last month.
During the call i explained that I had received no communication regarding my tax and would need to contact the HMRC myself to verify what was going on.
Their advisor was very conscientious and provided me with the contact details to the tax office so I could look into this further.
Upon enquiring with the HMRC they have confirmed that they still have not calculated my tax for the last financial year and no money was owed from the previous one.
I am very concerned that this is a scam and have yet to receive any contact after bringing this to their attention.
**Update** I have changed my review form 1 to 3 stars as Advantis have finally got back to me and explained in more detail what the debt was for.
However initial communication was poor with just a letter saying I owe money to the HMRC with no context.
The fact that I had to call them and email their complaints department twice to get the information needed was not the best.
I did also contact the HMRC through their website as it was impossible to get through to them via phone call and they informed me that there was no debt owed from the last 2 years.
If I knew this was from income tax from 2020 originally (I had no contact from HMRC regarding this) then that would have given me a better understanding as to why they were contacting me.
I believe better communication and practices from both parties needs to be addressed.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Fantastic company had 2 calls with them…
Fantastic company had 2 calls with them and no long waiting..Both calls was very professional and the 1st gentleman was a star. Account was put on hold for 30 days so I could sort something out. The 2nd call was only 2 days later and again the lady was brilliant and she made my day with laughter.. Super company to deal with and bill was settled too.10_10.Last thing they don't make a penny for the work they do for DVLA so don't hide from them as they will help.
4 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
a very good service thank you
5 czerwca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.