Sophia was so lovely and made sure I felt supported and taken care of while also giving me excellent advice about how to move forward with my situation.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... Zobacz więcej
Reakcja na opinię
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Zobacz więcej
Reakcja na opinię
Update 24 Sept: Despite sending in full detail to Avantis at 1302 hrs 23 Sept I havbe not even received any acknowledgement let alone a compassionate response. Even copying their CEO Mark Webb did no... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Advantis
Napisane przez firmę
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Dane kontaktowe
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Zjednoczone Królestwo
- advantiscredit.co.uk
4,3
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lucas was incredible
Lucas was incredible. He made me feel so safe and heard. He’s brilliant at his job and a brilliant human too. He did his job, but I enjoyed the chat more than anything. Thank you Lucas :)
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Lucas provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Mr Anantha had Done A Good Job by…
Mr Anantha had Done A Good Job by his. Explanation ▪︎
4 sierpnia 2026
Opinia niezależna
I spoke to Emily on the Webchat and she…
I spoke to Emily on the Webchat and she was very understanding of my situation and actually tried to help. Very happy as I was very worried when the debt letter came through the post.
4 sierpnia 2026
Opinia niezależna
Excellent service and Compassion.
Had a conversation with a lady named Emily Who put my mind at ease when I was very worried with my account. She was very helpful and understanding and didn’t hesitate to help me.A true inspiration to Advantis and should be well rewarded for her enthusiasm and commitment,Well done EMILY
31 lipca 2026
Opinia niezależna
Sophia was very helpful today thank you
31 lipca 2026
Opinia niezależna
My case was handled in a very sensitive…
My case was handled in a very sensitive fashion. I was baulking against ringing you but i needn't have worried. Thank you for your help.
27 lipca 2026
Opinia niezależna
Very helpful and quick!
30 lipca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Good staff, easy setup a payment plan and they were able to find a suitable and affordable payment plan
Very good staff, always there to help to find a suitable solution and setup an affordable payment plan
29 lipca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Odpowiedź od Advantis
Thank you for your feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
Sophie was very understanding and…
Sophie was very understanding and helpful.
28 lipca 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Sophia provided such great support. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Kiera was very helpful indeed
28 lipca 2026
Opinia niezależna
Scamming company
Scamming company.
No letters to my address received just a scamming looking text message with a link that says you have a letter - clicked on it no letter to be seen just straight to a payment page.
No letters from DVLA or themselves - how to expect me to pay a so called debt when I have received no correspondence??????????
Plus the text message has a number when you search on who called me it comes up as a scam number - beware 01782 354406
BEWARE AVOID
24 lipca 2026
Opinia niezależna
Odpowiedź od Advantis
Advantis Credit Ltd – here to help, not to scam.
We understand that being contacted about a debt can feel worrying, but please be assured that any contact from us is genuine.
Advantis has been helping people resolve debt since 2004. We’re authorised and regulated by the Financial Conduct Authority and trusted by many well-known organisations, including government departments, banks, utilities, and other major companies.
If you’ve heard from us, it means we’re here to help you find the right way forward. You can reach us safely and securely by calling 01782 401100 or by logging in at www.advantiscredit.co.uk. Our team will do their best to support you, whether that’s setting up a payment plan or helping you with a query or dispute.
If you’d like to double-check, you can confirm our details independently through:
1. The Credit Services Association website
2. The FCA consumer credit register
3. The Companies House website
We’re here to make things easier, not harder — so please don’t hesitate to get in touch.
Shocking customer service
Shocking customer service from not one but two agents — Chloe and Oliver. Both pressured a vulnerable person into giving personal details and then disconnected the chat when I asserted my rights and asked for proof of the debt.
Their excuse was that they “couldn’t verify who I was,” yet they had no problem sending enforcement emails to the same address. If they genuinely cannot verify the email, they should not be contacting it — this raises serious concerns about the accuracy of the data they hold.
I provided my name and date of birth, which is more than sufficient to check their records. When I asked for proof of the debt to be sent to the address and email they already hold, this was dismissed. No dates, no statements, no agreement — nothing to show the debt was legitimate.
What makes this worse is that Advantis’ own Complaints Procedure states that customers should explain “what has made you unhappy” and “what you want us to check or look into,” and that they will “try our best to sort it out quickly” (from the document: “We will write down your complaint and try our best to sort it out quickly.”). Yet both agents refused to investigate anything until I provided additional personal information — information they already claim to hold.
Their procedure also says they offer multiple ways to complain, including webchat, and that they will “try to fix your problem within three working days” (from the document: “If we can fix your problem within three working days… we will send you a letter to confirm this.”). Instead, both agents disconnected the chat the moment I asserted my rights.
This approach caused unnecessary distress and raises serious questions about their verification processes, data accuracy, and treatment of vulnerable people.
23 lipca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Disgusting Customer Service
Disgusting Customer Service
The Customer Service Agent For This Company Kept Talking Over Me & That Is My Bug Bearer Lost My Temper With The Agent
Kept Saying We Can,t Set Up A Payment Plan To Pay My Debt Bck Of £1 A Month Without My Financial Statement ( Sorry But That Is Private Information ) As Been Told Don,t Give Any Info To Anyone
Not Happy With This Company I WILL NOT GIVE ANYONE MY FINANCIAL INFO (DEBT AGENCYS)
21 lipca 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Dedicated people over the phone to help you out!
Amazing experience Very well attended
21 lipca 2026
Opinia niezależna
Scam!!! Stay out !!!
They wrote me 2 letters saying I owe them like £1257.- from HMRC self assessment.
Ive never been self employed, I called HMRC they said its false.
Police are called and this is clearly a scam.
17 lipca 2026
Opinia niezależna
Odpowiedź od Advantis
Advantis Credit Ltd – here to help, not to scam.
We understand that being contacted about a debt can feel worrying, but please be assured that any contact from us is genuine.
Advantis has been helping people resolve debt since 2004. We’re authorised and regulated by the Financial Conduct Authority and trusted by many well-known organisations, including government departments, banks, utilities, and other major companies.
If you’ve heard from us, it means we’re here to help you find the right way forward. You can reach us safely and securely by calling 01782 401100 or by logging in at www.advantiscredit.co.uk. Our team will do their best to support you, whether that’s setting up a payment plan or helping you with a query or dispute.
If you’d like to double-check, you can confirm our details independently through:
1. The Credit Services Association website
2. The FCA consumer credit register
3. The Companies House website
We’re here to make things easier, not harder — so please don’t hesitate to get in touch.
Super helpful
Zoe was super helpful and understanding and listened to my issues and didn’t take it personally when I used foul
Language not directed to Zoe just frustrated with my situation 5*****
16 lipca 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.