Exceptional service from the lady on the phone today! So relatable and knowledgeable regarding my situation. I felt at ease talking about my financial difficulties and didnt feel judged or pressured i... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
So far all contact with Advantis has been positive. They have been helpful and polite. Allowing me to put the payment requested on hold whilst we try to sort things out. They have given information re... Zobacz więcej
Reakcja na opinię
I had a great experience with Advantis,my enquiry was dealt with quickly and very courteous,by Sophia,so helpful
Just had an online chat with Sophia, she was brilliant, friendly and understood the issues. Got things sorted out quickly. Unfortunately the systems at Advantis are not great because you cant have mul... Zobacz więcej
Informacje dotyczące firmy
O Advantis
Napisane przez firmę
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner.
We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
We work on behalf of various industries including Utilities, Financial Services, Telecommunications, Retail and Public sectors. Advantis is dedicated to providing ethical and effective services, ensuring both clients and customers receive professional and compliant support.
Based in the UK with offices in Stoke-on-Trent and Bolton, we are authorised and regulated by the Financial Conduct Authority, members of the Credit Services Association and are a certified Great Place to Work.
Dane kontaktowe
Minton Hollins Building, Shelton Old Road, ST4 7RY, Stoke-on-Trent, Zjednoczone Królestwo
- advantiscredit.co.uk
4,3
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
uncooperative
I had no trouble in setting up a direct debit with them, but then I went to log into my account to see what the outstanding balance was and was unable to. I chatted to someone on the contact page and they just kept repeating they no longer dealt with it and I would have to contact HMRC to figure out the issue, despite also telling me there was still an outstanding balance. They were no help. Their name was Haarisah.
26 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Really helpful as it was a worry
Really helpful as it was a worry. Made feel at ease
24 sierpnia 2026
Opinia niezależna
Helped me
Rachel was really understanding and helpful with everything
21 sierpnia 2026
Opinia niezależna
Rachael the advisor was excellent and…
Rachael the advisor was excellent and very helpful. I used teh chat function on the main website.
21 sierpnia 2026
Opinia niezależna
Spoke to Sophia via webchat
Spoke to Sophia via webchat, was very helpful and understanding.
21 sierpnia 2026
Opinia niezależna
The company is joke never received a…
The company is joke never received a letter or phone call set up a dd they stop taking the money never rung me to tell me so I thought it was still coming out and now they took me to court I think your staff needs more training
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Professional Experience
The Advisor was professional yet warm
, she actively listened to me & offered support & advice regarding my options.
She also gave me a telephone support number for my recent bereavement.
Very highly recommended.
Thank you
17 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
I spoke to a lovely lad named Lucas
I spoke to a lovely lad named Lucas, he was amazing he listened to everything I said, I was so stressed as I really didn’t understand what was happening (he will understand) he honestly was the best & didn’t interrupt when I talked over him as I was trying to get my point across & he remained calm, which I get, your job must be hard !!, this lad deserves a pay rise & he was one of the sweetest lads I have spoken to in a long time, so caring, so thoughtful, I could go on but every credit to this young man what an honour you have as a company that he works for you make sure you give him the gratification he deserves & much more
14 sierpnia 2026
Opinia niezależna
Keep calling me but I’m not related to…
Keep calling me but I’m not related to that company, raised to HMRC. I have answered the call and asked them no send me text or call me, if you don’t know who to check you shall simplify check the company house. Will also file to a complaint via GDPR
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Sophia was very kind
Sophia was very kind, reassuring and compassionate to my situation - really re-assured me and made me feel as ease talking to her! Thankyou so much Sophia
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Sophia provided such great support. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Extremely poor customer service
Extremely poor customer service. Having tried to call them and not being able to get through - I received a call from a guy today who proceeded to laugh down the phone, told me he would call me what he wants and was extremely rude and unhelpful. When I asked to escalate it to a manager, he put me on hold and hung up. The debt being chased had previously been paid and wasn’t due.
14 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Oliver took his time snd handled my…
Oliver took his time snd handled my questions professionally
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for your kind feedback. It’s great to know you were happy with the service, and we really appreciate you taking the time to share your experience.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit:
www.advantiscredit.co.uk/contact/
They weren't pushy and were very easy…
They weren't pushy and were very easy to speak with. They helped me set up a payment plan and were polite and supportive throughout. It was a very different experience from dealing with other debt collectors. Chloe was extremely helpful. Thank you!
13 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Chloe provided such great support. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Ryan was amazing
Ryan was very patient and understanding. He explained everything very clearly and did not make me feel rushed or uncomfortable.
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Ryan provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
The lovely young lady Alisha that…
The lovely young lady Alisha that helped me today was so supportive and kind, she made a very stressful situation more manageable
Thank you dear ☀️
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Alisha provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Oliver is polite and helpful
10 sierpnia 2026
Opinia niezależna
An absoulutly dreadfull company
An absolutely dread full company. Tried telling me numerous times I owed money to EE. EE have no recollection of the debt as there is no debt
Be aware this company is a scam.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that you’ve had a negative experience with us and we appreciate the opportunity to respond.
Advantis works on behalf of various organisations, and we always aim to do so in a fair, respectful, and professional manner. We understand that some situations can be stressful, and we are committed to treating every customer with compassion and understanding.
If you haven’t already, please contact us directly email at customercomplaints@advantiscredit.co.uk so we can review what happened and address your concerns appropriately.
Thank you again for your feedback – it helps us to improve the service we provide.
Lucas was incredible
Lucas was incredible. He made me feel so safe and heard. He’s brilliant at his job and a brilliant human too. He did his job, but I enjoyed the chat more than anything. Thank you Lucas :)
5 sierpnia 2026
Opinia niezależna
Odpowiedź od Advantis
Thanks so much for your lovely review. We’re delighted to hear about your positive experience and that Lucas provided such great support on your call. We’ll be sure to pass your comments on to them.
We pride ourselves on how we manage difficult situations with our customers and feedback like this really means a lot to our team when they make a difference.
If there's anything more we can support you with, please feel free to call us on 01782 401100, or visit: www.advantiscredit.co.uk/contact/
Mr Anantha had Done A Good Job by…
Mr Anantha had Done A Good Job by his. Explanation ▪︎
4 sierpnia 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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